> For the complete documentation index, see [llms.txt](https://legal.jagex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.jagex.com/docs/policies/privacy/aad.md). # Young Person's Privacy Policy *Last Updated: June 2026* *Note: Our games are not designed to be played by children under the age of 13. You are not allowed to create an account or play our games if you are under 13. If you are between 13 and 18 years old, you can only play our games if you have the permission of your parent or guardian. Please note that we verify your age when you register and through limited monitoring of your interactions within our game. If you are under 13, your account will be disabled and deleted by us as soon as reasonably possible.* *** This is a summary of (and not a substitute for) our full privacy policy which you can find [here](https://legal.jagex.com/docs/policies/privacy). We know that these documents can sometimes be confusing, but we hope that the following easy-to-read privacy policy explains how we use and how we look after the information we have got about you and the rights that you have. **Who are we?** We are Jagex Ltd., a videogames company. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. Your wellbeing and privacy are our priority. At Jagex, we do our very best to keep your information safe and private and will only use your personal data in ways that are safe, fair, and good for you. . Please be aware that we may need to update our privacy policy so that we can let you know of any changes to the way in which we use your information or where there are changes in law. You should check back and look at this document from time to time to make sure you are aware of any changes. Where we make any important changes to this policy, the [End User Licence Agreement](https://legal.jagex.com/docs/terms/eula/aad), the [Game Rules](https://legal.jagex.com/docs/rules/rules-of-runescape) or our [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions/aad), we will notify you. **What information we collect about you** There are a few different types of information we might collect, depending on how you use our site. We might collect: * your name; * your date of birth, email address and username; * information about the games you have signed up to play; * technical information from your computer, mobile phone or other device that you use to visit our website or play any of our games * your login details; * your social media handle; * information about your visit to our site, including the way that you play any of our games, any searches you made on the site and other sites that you go to from our site. Some of this information is provided by cookies (little bits of computer software) that operate on our site. For more information about cookies, how they work and the ones we use on our site, please see our [Cookies Policy](https://www.jagex.com/en-GB/terms/cookies); * payment information; or * customer support tickets and messages you send us. **When and how do we collect your information?** We get your information from you. We do this when: * you create an account to play one of our games; * you get in touch with us by email or via our website (e.g. if you need help with one of our games); * you enter one of our competitions or ask to receive one of our newsletters; * you follow us on social media, message us or comment on our posts on Facebook, Instagram, Twitter, etc; or * you purchase in-game items or subscriptions **Why do we use your information?** We use the information about you: * to provide you with an account and let you play our games or purchase products from us; * to keep records of who is playing our games and any payments made to us; * to send you information about our games; * if you take part in a competition; * to help us manage and improve our business (e.g. to make our games better for you); * to fix any problems that you might have playing our games; or * to make sure that our games are safe. We can only use your information when we are allowed by law. For instance, we are allowed to use your information: * when you have agreed; * when we need to by law; * to let you play our games and provide you with any products you have requested; or * for our own interests (e.g. to help us to manage, protect and improve our business and our games) provided that this does not cause you any harm. A lot of information that we ask you for, we need so that we can let you play our games. You can always choose not to give us your information but if you do so, you might not then be able to play. Where we do need certain information to run our games, we will always explain what it is and why. Using your data protection rights will never get you in trouble or result in you being treated unfairly. **How long do we keep your information?** We only keep information about you for as long as we need it. The law requires us to hold some basic details like your name and payment information for up to seven years, but we won't keep anything longer than needed. You can ask us to delete your information in some cases see the "Your Rights" section to find out how. Sometimes we may use information that has been changed so it can no longer be linked back to you. **Who do we share your information with?** We may share your information: * with the organisations listed [here](https://legal.jagex.com/docs/policies/privacy#id-180-categories-of-third-parties) (for types of service providers who may receive your data where we have a lawful basis) and [here](https://legal.jagex.com/docs/partners-and-third-parties/third-party-partners) (for marketing and similar service providers) to improve your experience playing our games and to help improve our business; or * if we sell our business or buy or work with another business. If you are in the UK or a country within the European Economic Area (EEA), we need to let you know that your information may be shared with organisations located outside of your country. We will follow data protection laws to make sure that any organisation we share your information with complies with rules to protect your information and keep it safe. **How do we keep your information safe?** We have put measures in place to protect your information and keep it safe and to make sure that anyone who works with us keeps your information safe. This includes encrypting your data when it travels over the internet (think of it as a secret code), controlling who inside Jagex can access it, and training our staff on data protection. If we ever discover that your data has been put at risk, we will report it to the ICO and tell you as soon as possible if it affects you. **Your rights** You have certain rights regarding your information. These depend upon where you live and some rights might not always apply. You may have the right at any time to: * ask us for a copy of the information we have got about you; * change the information we have about you, or update it, if it’s wrong; * change how you’d like us to get in touch with you; * ask us to delete all the information we have about you; * ask us to pause how we use your information; * ask us to give you your information in a format that you can take to another service; * object to us using your information when we rely on legitimate interests; * ask us to not let a computer make important decisions about you (like banning your account) without a human reviewing it; and * or tell us if you are worried about the way we are keeping or using your information and want to make a complaint about this. You always have the right to tell us not to send you marketing information about our games, products and events. **Complaints:** If you want to make a complaint, please contact our DPO at . So we can check who you are, please contact us from the email you used to create the account with any information you remember about the account - but please don't share your password. We will let you know we’ve received your complaint as soon as possible but always within 30 days. If you think your problem is urgent or you are worried about your safety, please tell us when you make your complaint so we can help you as soon as possible. We will let you know what is happening while we look into your complaint. We will also let you know what we will do after we’ve looked into your complaint. **Information if you live outside the UK and EU** This section tells you how we use your data if you live in the United States. * We may share your information for business use like managing your account, keeping your account safe, contacting you. * We do not sell your information * We will not treat your unfairly if you use your rights You also have a right to: * always ask us how your information is used * ask us to delete your information * be treated fairly * direct us to not sell your information by contacting us. **How to Contact Us?** We hope that this will help you but if you have any questions, you can contact our data protection officer at the address: 220 Cambridge Science Park, Cambridge, England, CB4 0WA or email: . We will aim to get back to you in a month – or sooner, if possible. **Complaints about Our Behaviour** If you are unhappy about the way that we are using your information, you can make a complaint to the [Information Commissioner's Office (ICO)](https://ico.org.uk/make-a-complaint). You can also read our full [privacy policy](https://legal.jagex.com/docs/policies/privacy) and you should speak to your parent or guardian if you are unsure about any of the information above. You can reach out to us if you have any questions about how we keep your information safe and private.