# Legal Portal # Contact us #### Jobs If you are interested in working for Jagex see our [jobs section](https://www.jagex.com/en-GB/careers). #### Government Agency If you are a governmental Law Enforcement agency in need of further assistance then please use: Please be aware that this address is to be used ONLY if you are a bona fide law enforcement officer and are able to provide proof of your identity. This email is not to be used to contact us regarding any other issue. If you choose to use this email address to contact us, but you are unable to provide us with proof as to your identity, we will be unable to respond to your email. #### UK Online Safety Act and EU Digital Services Act If you are a UK or EU user or authority and wish to contact Jagex regarding regulatory compliance with the Online Safety Act or Digital Services Act, please contact . If you are a UK or EU individual or entity and wish to report illegal content, please use [this form](https://help.jagex.com/hc/en-gb/requests/new?ticket_form_id=23548257838353). We have appointed Mishcon de Reya (Representative Services) Europe as our DSA Representative. They can be contacted by email at . Their postal address is The Sidings, 4th Floor, Grand Canal Quay, Dublin 2, Ireland D02 E7K8. #### Billing For any billing related issues, please visit the [payment support area](https://help.jagex.com/) of the game your purchase was made for. #### Marketing Preferences You can manage the marketing preferences for your account [here](https://secure.runescape.com/m=email-register/settings). #### Player Support If you require support with a payment, account or technical issue, please head to the relevant [Support Centre](https://help.jagex.com/). To ensure the right team can help you as quickly as possible, we can only respond when a request is made via the correct [Support Centre](https://help.jagex.com/). #### Domain For domain queries contact: . #### Licensing / Fan Content Policy To register an interest in commercial opportunities for using Jagex’s intellectual property outside the scope of the [Fan Content Policy](/docs/policies/fan-content-policy), please use this [form](https://survey.alchemer.eu/s3/90924648/Jagex-Commercial-Licence-Application-Form). Please note that we will generally only consider commercial licenses for larger scale commercial opportunities, brand partnerships or something we feel benefits the community. If you are a content creator, you can apply for an Avatar licence using this [form](https://forms.office.com/pages/responsepage.aspx?id=cHKPuw2LyU2JAOl_a-ccwj98gpvjRA5LmMiOiofGkq9UQTMwNjYwOUwxRFdHWUJOSFg5V0ZDSEZVUC4u). For queries regarding licensing of Jagex intellectual property, including queries relating to the Fan Content Policy or Avatar licensing, contact . # Annual reports # Gender Pay Gap Reports Jagex continues to recognise the importance of a diverse workforce that reflects our millions of players from different backgrounds around the world. We have added even more focus to accelerating measures to ensure equality, transparency, and ethical conduct in our practises to deliver on our commitments in this area to both players and staff. * [Gender Pay Gap Report 2024 - 2025](/docs/annual-reports/gender-pay-gap-reports/gender-pay-gap-report-2024-2025) * [Gender Pay Gap Report 2023 - 2024](/docs/annual-reports/gender-pay-gap-reports/report-2023-2024) * [Gender Pay Gap Report 2022 - 2023](/docs/annual-reports/gender-pay-gap-reports/report-2022-2023) * [Gender Pay Gap Report 2021 - 2022](/docs/annual-reports/gender-pay-gap-reports/report-2021-2022) * [Gender Pay Gap Report 2020 - 2021](/docs/annual-reports/gender-pay-gap-reports/report-2020-2021) # Gender Pay Gap Report 2024 - 2025 ### Gender Pay Gap Progress - Driving equity through integrity and accountability At Jagex, fairness, integrity and long-term ambition underpin how we build our teams and grow our business. We are committed to maintaining an inclusive workplace and to being transparent about our gender pay outcomes. In line with UK Government requirements, we publish our Gender Pay Gap report annually. The gender pay gap measures the difference in average earnings between men and women across the organisation. This is not the same as equal pay, which relates to paying men and women equally for performing the same or equivalent roles. Our gender pay gap reflects the distribution of men and women across different roles and levels of seniority within the company. For the 2024–2025 reporting period, our mean gender pay gap has reduced to 10.7%, continuing a positive trend over the past two years (25.8% in 2022–2023 and 13.6% in 2023–2024). This sustained reduction reflects improved female representation at senior leadership level, which increased to 37.1% in December 2025, up from 30.1% in 2024. While this progress is encouraging, representation within the highest pay quartile remains an important focus area. Women continue to be more strongly represented in the lower and middle pay quartiles, with men still over-represented in the upper quartile. This distribution remains the primary driver of our overall gender pay gap. Addressing this structural imbalance through progression, development and senior-level representation remains central to our approach. ### Actions and Commitments Our progress reflects deliberate and sustained action. Over recent years we have: * Embedded inclusive hiring practices across recruitment processes * Strengthened leadership accountability in hiring and promotion decisions * Introduced clearer internal career frameworks to improve transparency around progression and pay * Continued to review pay data to ensure men and women are paid equally for like-for-like roles We are confident in our equal pay practices and maintain robust pay governance to support fairness and consistency in compensation decisions. ### Looking Ahead In 2026, we will introduce a new Compensation Philosophy, including the implementation of clear salary bands across the organisation. This will further enhance transparency, consistency and fairness in pay decisions, supporting equitable progression across all levels of the business. As part of this approach, we are also committing to paying at least the Real Living Wage to all employees, regardless of age. Finally, our Environmental, Social and Governance (ESG) strategy reinforces our commitment to responsible growth. Diversity, Equity and Inclusion are embedded within our long-term business priorities, ensuring that as we scale, opportunity and reward are distributed fairly and sustainably. ### Conclusion Our gender pay gap continues to narrow, reflecting sustained progress in representation and senior leadership diversity. While work remains, we are confident in our strategy and committed to delivering continued improvement. As Jagex grows, we will continue to ensure that fairness, transparency and integrity shape how opportunity is created and how success is rewarded across our organisation.
# Gender Pay Gap Report 2023 - 2024 #### **Gender Pay Gap Progress – A Continued Commitment to Equity at Jagex** At Jagex, we are committed to creating a workplace where everyone has the opportunity to thrive, regardless of gender, and one that reflects the millions of diverse and varied players of our games, from across the world. For the 2023-24 reporting period, our mean gender pay gap has improved. Moving to 13.6%, down significantly from 25.8% the previous year. This progress reflects the tangible steps we’ve taken to improve equity and inclusion across our business, over the last year. This includes: * Introducing a structured career development framework, providing clear guidance on roles, responsibilities, and opportunities for advancement at every level. * Refreshing our company values and leadership expectations, helping to create a culture grounded in respect, collaboration, and inclusion. * Broadening our recruitment outreach to attract talent from a more diverse range of backgrounds and experiences. * Reviewing our pay structures to ensure fair and consistent compensation across genders, roles and teams. While progress has been made, we recognise that challenges remain — both within our company and across the wider games industry. Roles in STEM disciplines such as engineering and data science continue to see lower female representation, a trend we are actively working to change. Looking ahead, we are committed to: * Strengthening partnerships with organisations that champion gender diversity in games and technology. * Embedding inclusive hiring practices and leadership accountability across our recruitment and development processes. * Evolving our internal frameworks to ensure transparency and fairness in every stage of the employee journey. We know this is a long-term journey — and we are proud to be making progress. Creating an inclusive and equitable Jagex isn’t just the right thing to do — it’s essential to our success as a business, an employer and as a community.
# Gender Pay Gap Report 2022 - 2023 Jagex continues to recognise the importance of a diverse workforce that reflects our millions of players from different backgrounds around the world. We have added even more focus to accelerating measures to ensure equality, transparency, and ethical conduct in our practises to deliver on our commitments in this area to both players and staff. In the report issued for 2022-2023, our expectations that our gender pay gap would decrease were met with a reduction in our Gender Pay Gap from 25.9% to 25.8%. The lack of industry-wide female representation continues, specifically in roles requiring STEM (Science, Technology, Engineering and Maths) skills such as network programming, engine programming and data engineering. We have previously stated that to erode the gender pay gap the games industry has a joint responsibility, working alongside the government, educational groups and organisations committed to creating more equitable working environments, to bring more women into the sector – and to the technology industry in general. On our part, Jagex continues to make a concerted effort to ensure the best possible female representation in the recruitment candidate pool. We have further widened our talent searches beyond traditional areas, and this has brought more diversity in general to the candidates we initially consider for roles. As we have always maintained, the best candidate will always be chosen regardless of gender but greater representation at the start of any search and through the processes deployed increases the chances of improving gender balance. In summary, we continue to work diligently in this area. We believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Gender Pay Gap Report 2021 - 2022 Jagex continues to recognise the importance of a diverse workforce that reflects our millions of players from different backgrounds around the world. We have added even more focus to accelerating measures to ensure equality, transparency, and ethical conduct in our practises to deliver on our commitments in this area to both players and staff. In the report issued for 2020-2021, our expectations that our gender pay gap would decrease were met with a reduction in our Gender Pay Gap from 25.6% to 22.3%. This latest report for the years 2021-2022 shows that we have reversed this trend with an increase in the Gender Pay Gap from 22.3% to 25.9%. This is reflective of our continued shift in hiring needs to more niche industry areas with less diverse talent pools. The lack of industry-wide female representation continues, specifically in roles requiring STEM (Science, Technology, Engineering and Maths) skills such as network programming, engine programming and data engineering. We have previously stated that to erode the gender pay gap the games industry has a joint responsibility, working alongside the government, educational groups and organisations committed to creating more equitable working environments, to bring more women into the sector – and to the technology industry in general. On our part, Jagex continues to make a concerted effort to ensure the best possible female representation in the recruitment candidate pool. We have further widened our talent searches beyond traditional areas, and this has brought more diversity in general to the candidates we initially consider for roles. As we have always maintained, the best candidate will always be chosen regardless of gender but greater representation at the start of any search and through the processes deployed increases the chances of improving gender balance. In summary, we continue to work diligently in this area. We believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Gender Pay Gap Report 2020 - 2021 Jagex continues to recognise the importance of a diverse workforce that reflects our millions of players from different backgrounds around the world. We have added even more focus to accelerating measures to ensure equality, transparency, and ethical conduct in our practises to deliver on our commitments in this area to both players and staff. In the report issued for 2018-2019, our expectations that our gender pay gap would increase were met. This increase was due to shifts in hiring needs to more niche industry areas with less diverse talent pools. We were happy to have reversed this trend in the report for 2019-2020, and we have managed in our latest report for 2020-2021 to reduce the gap for the second year running from 25.6% to 22.3%. The lack of industry-wide female representation continues, specifically in roles requiring STEM (Science, Technology, Engineering and Maths) skills such as network programming, engine programming and data engineering. We have previously stated that to erode the gender pay gap the games industry has a joint responsibility, working alongside the government, educational groups and organisations committed to creating more equitable working environments, to bring more women into the sector – and to the technology industry in general. On our part, Jagex continues to make a concerted effort to ensure the best possible female representation in the recruitment candidate pool. We have further widened our talent searches beyond traditional areas, and this has brought more diversity in general to the candidates we initially consider for roles. We have implemented diverse hiring policies, which includes a mandating representation for women at the shortlisting stage where we have those applications, and the use of a decoder in job adverts that removes gender-biased wording. As we have always maintained, the best candidate will always be chosen regardless of gender but greater representation at the start of any search and through the processes deployed increases the chances of improving gender balance. In summary, we continue to work diligently in this area. We believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Report 2019-2020 Jagex continues to recognise the importance of a diverse workforce that reflects our millions of players from different backgrounds around the world. We have added even more focus to accelerating measures to ensure equality, transparency, and ethical conduct in our practises to deliver on our commitments in this area to both players and staff. In the report issued for 2018-2019, we acknowledged an expected increase in our gender pay gap for the following year due to shifts in hiring needs to more niche industry areas with less diverse talent pools. We also stated an expectation for the pay gap to settle below our 2018-2019 figure, and we are encouraged that the 25.6% gap we are reporting for 2019-2020 has indeed achieved this. The lack of industry-wide female representation continues, specifically in roles requiring STEM (Science, Technology, Engineering and Maths) skills such as network programming, engine programming and data engineering. We have previously stated that to erode the gender pay gap the games industry has a joint responsibility, working alongside the government, educational groups and organisations committed to creating more equitable working environments, to bring more women into the sector – and to the technology industry in general. On our part, Jagex continues to make a concerted effort to ensure the best possible female representation in the recruitment candidate pool. We have further widened our talent searches beyond traditional areas, and this has brought more diversity in general to the candidates we initially consider for roles. We have implemented diverse hiring policies, which includes mandating representation for women at the shortlisting stage where we have those applications, and the use of a decoder in job adverts that removes gender-biased wording. As we have always maintained, the best candidate will always be chosen regardless of gender but greater representation at the start of any search and through the processes deployed increases the chances of improving gender balance. In summary, we continue to work diligently in this area. We believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Report 2018-2019 Jagex recognises the importance of a diverse workforce that reflects our player base of millions around the world, and we are committed to promoting fairness and equality in the workplace. We’re encouraged by the progress we have made in this area, as highlighted by a significant narrowing of our gender pay gap to 12.2%, down from 28.1% in the previous year. This represents a very positive swing, and we hope to see this reflected not just at Jagex but in the games industry and technology sector as a whole. This swing is attributable to a number of factors including a higher representation of women hired into senior positions and an overall increase in the number of women hired for open roles (more than 25%). Due to shifts in hiring needs and more niche industry specific roles, we expect to see our gender pay gap increase again next year. This is not ideal, but we are confident the pay gap will stabilise at well below our 2017-2018 report. We have previously stated that we have a joint responsibility, with our industry peers and the government, to encourage and attract more women into the gaming industry, and to the technology sector, so that in time we can address the gap. There continues to be a regrettable industry-wide lack of female representation, specifically in some disciplines including leadership and STEM (Science, Technology, Engineering and Maths) roles. We promised last year to engage in several initiatives designed to tackle this, and we are seeing positive change as a result. We will continue to make a concerted effort to ensure the best possible female representation in the recruitment candidate pool. The best candidate will always be chosen, but greater representation increases the chances of improving our gender balance. In summary, we continue to welcome the focus on this topic and more broadly believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Report 2017-2018 Jagex recognises the importance of a diverse workforce that reflects our player base of millions around the world, and we are committed to promoting fairness and equality in the workplace. There is much more to do, highlighted by our gender pay gap of 28.1%. This gap is not attributable to a pay equality issue at Jagex but speaks to a regrettable general lack of female representation impacting the wider games industry and specifically in some disciplines within the company, including leadership and STEM roles (Science, Technology, Engineering and Maths). We believe we have a joint responsibility, with our industry peers and the government, to encourage and attract more women into the gaming industry, and to the technology sector, so that in time we can address the gap. Over the last 12 months Jagex has engaged in several initiatives designed to support this goal, and has specifically made, and will continue to make, a concerted effort to ensure good female representation in the recruitment candidate pool. The best candidate will always be chosen, but greater representation increases the chances of improving our gender balance. It is important to note that the government requires reports to be based on data as of 5th April 2018, meaning it is 12 months out of date at the time of publishing. Given our efforts over the last year and our continued focus on this area, we hope to see progress in this area in the future. In summary, we continue to welcome the focus on this topic and more broadly believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, and one in which all employees are treated fairly and equally.
# Report 2016-2017 ### Introduction Jagex recognises the importance of a diverse workforce that reflects our player base of millions around the world and we are passionate about ensuring fairness and equality in the workplace. There is always more to do and we accept that we have a gender pay gap of 21.7%, which is slightly above the UK national average of 18.4% (Government Equalities Office, 2016). However, this is not due to a pay equality issue, but as with the wider games industry, we have a lack of female representation in some disciplines across the studio, including leadership and STEM roles (Science, Technology, Engineering and Maths). ### How we will make a difference: We believe we have a joint responsibility with our industry peers, to encourage and attract more women into the gaming community, both as consumers, and employees so that in time we can address the imbalance in the gaming talent pool. To this end we are exploring how we can attract more female representation via other pathways, for instance extending our reach to schools in the community and through a graduate scheme. In addition to addressing the imbalance in the external talent pool, internally we have a number of initiatives aimed at reducing our gender gap, such as: **Improving parental benefits:** * In January 2018 we extended our paid paternity leave to 4 weeks and maternity leave to 20 weeks, both at full pay **Providing flexible working conditions:** * In January 2018 we introduced flexible working hours, with flexible start and finish times between 7.30am -10am and finishing time between 4.00pm - 7pm * Remote working is also increasingly being made available to our workforce **Recruitment:** * Extending our reach beyond the games industry, looking to attract applicants from wider industry to increase the number of female candidates * Ensuring we continue to adopt a process of equality in shortlisting applicants **Retention:** * Continue to ensure we have a process that allows the same career progression opportunities for men and women, with the aim to having an increasing number of female role models In Summary we welcome the focus on this topic and more broadly believe every employee is entitled to an inclusive working environment that promotes dignity and respect to all, one in which all employees are treated fairly and equally.
# Modern Slavery Act Transparency Statement Annual Modern Slavery Act transparency statements for Jagex pursuant to s. 54 of the Modern Slavery Act 2015. {% file src="/files/OQNIxn7j76nQj4FgWErC" %} Read the full 2025 statement here {% endfile %} {% file src="/files/2Z1eofYQS5QxSaWPaQmn" %} Read the full 2024 statement here {% endfile %} {% file src="/files/qvwRzSloHKrXzTCXAhRH" %} Read the full 2023 statement here {% endfile %} {% file src="/files/aeuPtjsoTRwXg12OXYla" %} Read the full 2022 statement here {% endfile %} {% file src="/files/pL4boqHnZcHNAOpt63Qs" %} Read the full 2021 statement here {% endfile %} {% file src="/files/wC5jBfaNhrB8SjGjvR0I" %} Read the full 2020 statement here {% endfile %} {% file src="/files/Z4ypAfKbB0sHWp7BhIe4" %} Read the full 2019 statement here {% endfile %} # EU Digital Services Act Transparency Reports # Jagex EU Digital Services Act (DSA) Transparency Report for the period ending 16 February 2025 This transparency report is published pursuant to Article 15 of the DSA and covers intermediary services provided by Jagex. This includes in-game chat services provided in games published by Jagex (“**Jagex Products**”). The report reflects the period from 17 February 2024 until 16 February 2025 inclusive. ## Section A: Illegal Content ### 1. The number of orders received from Member State authorities No such orders received, including orders issued in accordance with Articles 9 and 10. ### 2. The number of notices submitted in accordance with Article 16 by trusted flaggers No such notices received. ### 3. The number of notices submitted in accordance with Article 16 categorised by the type of alleged illegal content concerned and any action taken pursuant to the notices by differentiating whether the action was taken on the basis of the law or the terms and conditions of the provider * Total notices received: 1,722 * From EU: 781 (45%) * Not EU: 941 (55%) The geographical location of the report submission is determined by means of limited technical data capture relating to the connection country at the time of report submission. It is possible that reporters from outside the EU could be treated as within EU, if the user connection is via (for example) a Virtual Private Network that tags the network connection point as an EU country. Similarly, an EU user may be classified as not from the EU if they are using a Virtual Private Network that tags the connection point as outside of the EU. Where reports are classified as ‘Not EU’ the outcomes of the review are not recorded in this transparency report in order not to contaminate the specific EU reporting data. However, the service does investigate, and take action, in relation to some reports submitted from outside the EU. The breakdown of EU reports by type of illegal content is as follows:
Type of illegal contentTotal EU reportsTotal Action TakenAction Taken Based on Breach of TermsAction Taken Based on Breach of LegalityNo Action
Animal welfare2400024
Consumer information infringements3700037
Data protection and privacy violations7300073
Illegal or harmful speech10477097
Intellectual property infringements3200032
Negative effects on civic discourse or elections2700027
Non-consensual behaviour7442270
Pornography or sexualised content3555030
Protection of minors3762431
Real world scams and/or fraud109000109
Risk for public security4620244
Self-harm / risk to life4030337
Unsafe, non-compliant or prohibited products4400044
Violence9922097
Total781291811752
Reports with an outcome of ‘no action’ are defined as follows: * The illegal content reported could not be located * User error in key data needed for investigation (for example, a typo in reported user) * User is reporting content on a platform or service not controlled by Jagex * The content was identified but not deemed illegal * The content was identified but lacked sufficient content to pass legal threshold * The users was not reporting illegal content but used the reporting route for other reasons (such as requesting a refund) ### 4. The number of notices submitted in accordance with Article 16 processed by using automated means No notices received were processed by automated means. ### 5. The median time for taking action for notices submitted in accordance with Article 16 * Median time from receipt of report, review and the outcome communicated to the reporter = 10 hours. * Receipt of report, review and the outcome communicated to the reporter within 7 days = 100%. * First 48 hours of report receipt analysis: * 83% of reports were resolved within 24 hours. * 89% of reports were resolved within 36 hours. * 93% of reports were resolved within 48 hours. ## Section B: Content moderation undertaken at Jagex's initiative ### 1. Information about content moderation engaged at Jagex's initiative #### i. Moderation Illegal content is not permitted in Jagex Products and we use a combination of automated systems and human review to prevent, identify and remove it from in-game chat and other user generated content. We additionally apply sanctions to accounts which post illegal content and other content prohibited by our terms and conditions. Such sanctions include muting (allowing a user to continue to play but not to use free text chat) or banning (preventing the user from continuing to play) accounts for a temporary or permanent period of time. In all instances where we apply a temporary or permanent penalty to a game account, the user is notified through two channels: (1) notification at game log in; and (2) a message in the users account message centre. Users are supplied with evidence that relates to a penalty applied unless: * providing evidence may likely act as a *tip off* to the user that they are under suspicion, for example a user admitting to the possession of child abuse media; * providing evidence would disclose detection methods that may inform a user how to negate future detection; * the automatic penalty is based on evidence from several sources (for example abuse reports accumulated over a period of time) where inclusion of the multiple sources of evidence is impractical and/or technically prohibitive; or * providing evidence would inadvertently disclose the personal data of a third party. All users can submit an appeal against any decision we have taken in relation to a game account with some limited restrictions. All appeals are read and reviewed by a human moderator, and outcomes are typically provided within 48 hours of submission. There are a limited number of penalties for which we do not provide an appeal route, in situations where we are entirely confident that a thorough investigation has taken place *before* the penalty has been applied and where there is no material benefit to further engaging with the user in dialogue. These situations are: * a user has committed financial fraud on the platform, for example the use of stolen credit cards to make fraudulent purchases; * we believe a user presents a significant threat to the life of other people; * we believe a user presents a significant threat towards children; * we believe the user is too young to play our games; * we have reviewed an illegal content report about a user and are satisfied the reported content passes legal threshold and our technical data indicates the user is responsible for the illegal content; * the user has been abusive towards staff including threats to harm and kill; * the user is involved in a serious breach of our terms of service, and it would not be possible to offer an appeal route without disclosing the detection methods and proprietary technical indicators used to identify the breach of terms; or * a user has already had an account that has received one of the penalties above, and automated systems have automatically excluded subsequent accounts they have created, identified by technical association. #### ii. Automated Tools We use automated anti-cheat technologies in relation to Jagex Products. When users connect online to a game server, these technologies may activate and monitor game play, the files on users’ devices associated with the Jagex Product or that otherwise access our servers, and users’ computer's memory, purely for the purposes of detecting and preventing cheating. If any of these anti-cheat technologies detect cheating, we may collect relevant information necessary for human investigation and enforcement purposes. The following systems are used: 1. Systems which monitor in-game chat to detect (i) phrases which are illegal or otherwise prohibited by our Terms (including by our Content Standards Policy) and (ii) behaviour indicative of spamming or other conduct contrary to our Terms (including any game rules incorporated into our terms). Users may face an automatic sanction up to and including a 24-hour mute if such keywords or behaviour are detected. 2. Systems which monitor player abuse reports, and which may apply automatic sanctions (up to and including a permanent mute). 3. Systems which monitor in-game chat to detect phrases which may indicate a user is under 13 years old, presents a risk to others or a child protection risk. Where triggered, these systems provide details for human review, following which sanctions up to and including a permanent ban may be applied. 4. Filters which automatically censor certain offensive words or phrases in in-game chat. Some Jagex Products allow the user to customise the level of filtering. 5. Common hate terms and top-level domains are hard code filtered in chat channels and cannot be disabled by users. 6. Checks of character names at account creation which endeavour to block the creation of accounts with offensive or misleading character names. 7. Checks which block an account from being created and/or played if the user appears to be under the age of 13. 8. Anti-fraud technology which monitors purchases and payments to block fraudulent or suspicious transactions. #### iii. User Tools We provide the following tools to allow users to customise their online experience and prioritise issues to us to mitigate the likelihood of exposure to harm: * User submitted reports for hate language, child protection and real life threats are prioritised for review - typical SLA of 24 hours. * Content is not persistent; chat is typically viewable for a few seconds and the user's record of chat is cleared after each session. * Users can only private message or form groups by mutual consent. * Users can hide their online status and block other users. * Users can hide all chats in all channels if desired. ### 2. Measures taken to provide training and assistance to persons in charge of content moderation Jagex has a long-standing record of supporting content moderators in their role. In 2023 , Middlesex University conducted academic research with interviews of content moderators which compared their experiences and wellbeing to a control group. They drew 6 conclusions of wellbeing issues that are far more likely to be experienced by content moderators: 1. Desensitisation - *they become numb to the content over time linked to reduced empathy and compassion.* 2. Intrusive Thoughts - *it can be hard to switch off from work and many found that they were thinking about things they had seen or heard at work even when they didn't want to.* 3. Hypervigilance - *looking for hidden dangers or thought something bad might happen in situations where others thought everything was fine.* 4. Cynicism - *hard to remain hopeful and optimistic and expecting the worst of others and the world.* 5. Emotionally Drained - *the work is emotionally and physically exhausting, many had problems getting or staying asleep.* 6. Intimacy - *They found it hard to form intimate relationships or talk to loved ones about the job or the emotional effects.* ***References:*** [*https://repository.mdx.ac.uk/item/8q4yx*](https://repository.mdx.ac.uk/item/8q4yx)[*https://repository.mdx.ac.uk/download/35839979d59c54ca6e4f56b7b68235d11ad04c3a93377a876ef99a7d68e6e55e/422344/spence\_coping.pdf*](https://repository.mdx.ac.uk/download/35839979d59c54ca6e4f56b7b68235d11ad04c3a93377a876ef99a7d68e6e55e/422344/spence_coping.pdf)\[ \\ \ ]\( on this insight, Jagex has introduced a suite of measures to protect and support its content moderators, which includes but is not limited to the following: * Robust onboarding, training and process guidelines. * Regular refresher training. * Scheduled 121 sessions with Managers that include mandatory wellbeing checks. * ‘No quibble’ breaks if needed. * Variance in work types to reduce fatigue and the risk of desensitisation. * Sharing of positive feedback and promote the value in the work done. * Private medical care and 24/7 access to live chat medical professionals. * Monthly moderation wellbeing drop in sessions. * Access to professional counselling. * Training for managers to enable them to identify and support mental health issues. * 'Opt out’ of content moderation work with no financial or job role impact. * 24/7 second line support for agents to sense check decisions and act as a ‘sounding board’. * Access to a range Employee Health Services. * Internal platforms to encourage peer to peer support. * Zero tolerance approach to staff abuse. * Flexible work patterns / work – life balancing. ### 3. Content moderation measures taken at Jagex's initiative during the reporting period Excluding illegal content reports (outlined in the table at section A.3. above) human moderators applied 50,056 account offences in the reporting period because of chat-based rule breaking identified through abuse reports provided by users. Additionally, during the reporting period the following sanctions were applied by the automated system triggers for (1) and (2) listed under section B.1.ii. above: * Permanent mute - 3,664 * Temporary mute - 35,141 Across all appealable penalty types (including non-content moderation measures) the appeal outcomes are: * Appeals denied - 174,779 (71.28%) * Appeals granted - 70,453 (28.72%) The high percentage of appeals granted is a consequence of bad actors engaging in unacceptable and/or unlawful conduct on hijacked accounts. If the account owner subsequently regains control of the account and submits an appeal for historical penalties, we generally grant the appeal on the basis that the account user was not in control of the account at the time of, and therefore not responsible for the offences. The high ‘grant’ rate of appeals is therefore not indicative of the accuracy of detection and penalty application, but a consequence of the high occurrence of unacceptable or unlawful conduct following an account hijacking. In isolation, the accuracy of automated and manual actions is above 95%, if measured by ‘*was the penalty/action correct*’, but not allowing for ‘*was the account creator in control of the account at the time’.* ### 4. The number of complaints received through internal complaint-handling systems Jagex operates a complaints process under section 24 of our Terms and Conditions. Typically, these complaints take the form of a user admitting they have breached the terms and requesting leniency or ‘another chance’. No formal record is kept of these types of complaints and no outcome or response is provided to the user. If a user has sent a complaint in respect of a sanction applied to their account, but has not already used our online service to submit an appeal, they are contacted by email (if they have provided a contact address) with details of how to appeal. No further review is carried out outside the dedicated online appeal route. # Jagex EU Digital Services Act (DSA) Transparency Report for the period ending 31 December 2025 {% file src="/files/pR1Cjw14xB5BqwBCptkd" %} # Partners and third parties # Publishing Partners As well as developing video games, Jagex is a publisher of video games and works with various third-party developers to publish games developed by them. Whilst carrying out these publishing services, we may share game data collected by us from a game we publish for a third-party developer, and in turn receive game data concerning a game we publish from the developer. Both Jagex and the developer of the game use game data independently for different purposes and so are independent controllers of this shared data. We do not endorse, screen or approve, and are not responsible for, the practices or conduct of such third-party services. You can find out how we share game data for a specific game by reviewing the list of the developers we publish games for below. | Active/Inactive | Publishing Partner/Developer | Games We Publish and Collect/Receive Player Data On | Data We May Share With the Developer | Developer's Privacy Policy | Lawful Basis | Retention Period | | -------------------------------------- | ---------------------------- | --------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------- | ----------------------- | -------------------------------------------------------------------- | | Inactive (formerly published by Jagex) | Flying Wild Hog Sp. z o.o. | Space Punks | a) Identification data; b) contact data; c) transaction data; d) marketing data | [Privacy Policy](https://storage.googleapis.com/fwh-website.appspot.com/1/POLITYKA-PRYWATNOSCI-FWH-10.2022.pdf) | a) Contract; b) consent | a) Length of contract plus 7 years; or b) Until consent is withdrawn | | Active | Games by Malcs PTY LTD | Melvor Idle | a) Identification data; b) contact data; c) transaction data; d) marketing data | [Privacy Policy](https://shop.melvoridle.com/policies/privacy-policy) | a) Contract; b) consent | a) Length of contract plus 7 years; or b) Until consent is withdrawn | | Active | Outlier Games Limited | This Means Warp | a) Identification data; b) contact data; c) transaction data; d) marketing data | [Privacy Policy](https://www.outlier.games/privacy) | a) Contract; b) consent | a) Length of contract plus 7 years; or b) Until consent is withdrawn | | Inactive (formerly published by Jagex) | Pipeworks Inc. | Prominence Poker | a) Identification data; b) contact data; c) transaction data; d) marketing data; e) location data; f) profile data | [Privacy Policy](https://www.pipeworks.com/privacy-policy/) | a) Contract; b) consent | a) Length of contract plus 7 years; or b) Until consent is withdrawn | # Third-party Partners Jagex works with these third party partners to improve your experience using our services, to conduct advertising and to measure the effectiveness of marketing campaigns. Please see these providers privacy policies to understand more about how they use your data to provide their services to Jagex. * [Adikteev](https://www.adikteev.com/privacy-policy-app-users) * [Aggero](https://aggero.io/privacy-policy/) * [Alchemer](https://www.alchemer.com/privacy/) * [Amazon Ads](https://advertising.amazon.com/en-gb/legal/privacy-notice) * [Apple Store](https://www.apple.com/privacy/) * [Applovin](https://legal.applovin.com/privacy/) * [AppTweak](https://www.apptweak.com/en/legal/privacy-policy) * [Brandwatch](https://www.brandwatch.com/legal/author-privacy-policy/) * [Braze](https://www.braze.com/company/legal/privacy#privacy_rights) * [Discord](https://discord.com/privacy) * [Gamesight](https://console.gamesight.io/privacy-policy) * [Google](https://business.safety.google/privacy/) (Ads, Analytics, Tag Manager & Play Store) * [Hootsuite & TalkWalker](https://www.hootsuite.com/trust-center/privacy?srsltid=AfmBOoo8qIV4d12yKvLPxWX-4NNSNVZmsMwseL-GXtpj684ME9ZkWZvX) * [Kameleoon](https://www.kameleoon.com/privacy-policy) * [Meta](https://www.facebook.com/privacy/policy/?locale=en_GB) * [Moloco](https://www.moloco.com/advertising-policy) * [Quantcast](https://www.quantcast.com/privacy-choices/) * [Reddit](https://www.reddit.com/policies/privacy-policy) * [Singular](https://www.singular.net/privacy-policy/) * [Tiktok](https://www.tiktok.com/legal/page/us/privacy-policy/en) * [Twitch](https://legal.twitch.com/en/legal/privacy-notice/) * [Twitter (X)](https://privacy.x.com/en) * [Unity Ads](https://unity.com/legal/game-player-and-app-user-privacy-policy) # Third-party Software {% file src="/files/7J9vFzW67GMolFZ2DyCX" %} # Policies # Privacy Policy A summary of this document, written for young people, is available [here](https://legal.jagex.com/docs/policies/privacy/aad). Version 1.3 *Changelog:* *1.2 (October 2025): Removing Pipeworks, updating DPO details, separating Game Data from Usage Data, separating anti-cheat processing from other business protection processing, including our commitment to responsible AI use, including additional notices of processing to cover community engagement and social listening, AB testing and fraud prevention, adding examples of our third parties).* *1.21 (February 2026): Removing Gamepires.* *1.3 (June 2026): UK Residents - right to make a data protection complaint. Added detail regarding safeguarding and law enforcement processing. Added detail regarding our retention and deletion practices.* **HERE ARE THE KEY FACTS:** *** We are committed to protecting your information responsibly and using appropriate security measures. In this notice we explain how we look after your Personal Data (regardless of where you visit or access from) when you: * visit our websites; * visit and interact with our social media; * access our mobile platforms; * access our published games from streaming services via your social networks ID; * access any of our products and services; * attend our events. This notice also applies if you are an employee or representative of a third-party service provider or supplier of Jagex ("**Supplier Employee**"). *** **Who are we?** We are a UK videogames developer and publisher called Jagex. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. For any data protection complaints, you can contact us at . **You can always:** * ask us for a copy of the information we have about you; * ask us to update the information we have about you; * ask us to delete the information we have about you; or * ask us questions about how we use your information. Please click on the links below to find out more about each topic below: **Table of contents** 1. [PURPOSE OF THIS PRIVACY NOTICE](#id-10-purpose-of-this-privacy-policy) 2. [CONTACT DETAILS](#id-20-contact-details) 3. [YOUR DUTY TO INFORM US OF CHANGES](#id-30-your-duty-to-inform-us-of-changes) 4. [THIRD-PARTY LINKS](#id-40-third-party-links) 5. [THE DATA WE COLLECT ABOUT YOU](#id-50-the-data-we-collect-about-you) 6. [LEGAL BASIS FOR PROCESSING](#id-60-legal-basis-for-processing) 7. [HOW WE COLLECT YOUR DATA](#id-70-how-we-collect-your-data) 8. [HOW WE USE YOUR PERSONAL DATA](#id-80-how-we-use-your-personal-data) 9. [DISCLOSURE OF YOUR PERSONAL DATA](#id-90-disclosure-of-your-personal-data) 10. [INTERNATIONAL TRANSFERS](#id-100-international-transfers) 11. [DATA SECURITY](#id-110-data-security) 12. [DATA RETENTION](#id-120-data-retention) 13. [OUR COMMITMENT TO RESPONSIBLE AI USE](#id-130-your-legal-rights) 14. [YOUR LEGAL RIGHTS](#id-130-your-legal-rights-1) 15. [ADDITIONAL NOTICES OF PROCESSING](#id-140-additional-information-for-non-uk-and-non-eu-residents) 16. [ADDITIONAL INFORMATION FOR NON-UK AND NON-EU RESIDENTS](#id-140-additional-information-for-non-uk-and-non-eu-residents-1) * [BRAZIL](#brazil) * [USA](#usa) 17. [NOTICE UPDATES](#id-170-notice-updates) 18. [CATEGORIES OF THIRD PARTIES](#id-180-categories-of-third-parties) #### 1.0 PURPOSE OF THIS PRIVACY NOTICE This privacy notice aims to inform you how we collect and process your Personal Data. It is important that you read this privacy notice to fully understand how and why we are using your data. Jagex Limited, or the applicable group company named below, acts as the Controller and is responsible for your Personal Data (collectively referred to as "**Company**", "**we**", "**us**", or "**our**" in this privacy notice). For the purposes of this privacy notice, the following definitions shall have the following meanings: * "**Comply With A Legal Obligation"** means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. * "**Controller"** means the organisation that exercises overall control over the purposes and means of processing Personal Data. * "**Data Protection Laws"** means the UK Data Protection Act 2018 and all other globally applicable legislation relating to privacy or data protection (including the EU General Data Protection Regulation, the California Consumer Privacy Act and the Brazil Lei Geral de Proteção de Dados Pessoais). * "**Explicit Consent"** (where applicable) means your Personal Data will not be processed unless you have given your explicit consent to such disclosure (for example, disclosing to third parties for their marketing or where required by law). * "**Legitimate Interest"** means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). * "**Performance of Contract**" or "**Contractual Necessity**" means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. * "**Personal Data"** means any information relating to natural persons who can be identified or who are identifiable directly from the information in question; or who can be indirectly identified from that information in combination with other information. * "**Special Category"** or **"Special Categories**" of Personal Data means: (a) Personal Data revealing racial or ethnic origin; (b) Personal Data revealing political opinions; (c) Personal Data revealing religious or philosophical beliefs; (d) Personal Data revealing trade union membership; (e) genetic data; (f) biometric data (where used for identification purposes); (g) data concerning health; (h) data concerning a person's sex life; and (i) data concerning a person's sexual orientation. #### 2.0 CONTACT DETAILS #### Jagex * Full name of legal entity (Controller): Jagex Limited * Registered Office Address: 220 Cambridge Science Park, Cambridge, England, CB4 0WA * DPO Email address * Name of appointed EU Representative: Pembroke Privacy Limited * EU Representative Email Address: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Fax: 01625 524 510 [Live Chat Link](https://ico.org.uk/global/contact-us/contact-us-public/public-advice/) If you're a customer within the EU, you can file a complaint to your local member state data protection authority [listed here](https://edpb.europa.eu/about-edpb/about-edpb/members_en). We would, however, appreciate the chance to deal with your concerns before you approach the ICO or local DPA, so please get in touch with us in the first instance. If you are a UK resident, please see Section 14.0 below regarding your right to make a data protection complaint. #### 3.0 YOUR DUTY TO INFORM US OF CHANGES It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us. #### 4.0 THIRD-PARTY LINKS This website includes links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. #### 5.0 THE DATA WE COLLECT ABOUT YOU We collect, use, store and transfer different categories of Personal Data about you, which we have grouped together as follows: * **Identity Data** includes but is not limited to first name, last name, username or similar identifier, title, and date of birth, video and photography at our events. * **Contact Data** includes postal address, email address and telephone numbers. * **Financial Data** includes bank account, payment card details, and payroll data. * **Marketing and Communications Data** include your preferences in receiving marketing from us and our third parties and your communication preferences. * **Profile Data** includes your username and password, interests, preferences, records of your correspondence and engagement with us and feedback and survey responses. * **Technical Data** commonly known as online identifiers and includes internet protocol (IP) address, unique mobile device identification numbers (such as your Media Access Control (MAC) address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI), type of device, your login data, browser type and version, time zone setting and geolocation, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. * **Transaction Data** includes details about payments to and from you and other details of products and services you have purchased from us. * **Usage Data** includes information about how you use our website, mobile platforms, products, and services (including text you disclose when using our social features). * **Game Data** (to the extent constituting personal data) includes information related to your game play and in-game activity, the services that you use and how you use them, and your devices and activities when you install or access our services, for example, in-game stats, history, progress, purchases, in-game socials and interactions. If you decide to make a payment for any of our products and services, your Financial Data, which includes your bank account and payment card details, will be collected and processed by our external payment service provider. We will not have access to, collect, use, store or transfer your Financial Data. We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data is derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, we aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data, which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We use mobile analytics software to allow us to understand better the functionality of our mobile software on your device. This software records information such as how often you play our games, the events that occur within the games, aggregated usage, performance data, and where the games were downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the games. **SOCIAL GAMING PLATFORMS** **(A) GAME PUBLISHING PLATFORMS** We collect Personal Data including Identity Data and contact information, player identifiers and email addresses, from publishing platforms that make our games available. These include but are not limited to Valve (Steam), Apple (iOS), and Google (Android) and Epic Games (Epic Online Services). The publishing platforms are responsible for your accounts and Personal Data on their platforms, and we encourage you to read their privacy notices. We will only retain your Personal Data for as long as your publishing platform account is linked to your Jagex Account. **(B) MOBILE PLATFORMS** If you play our games on your mobile device or tablet, we receive information about you from the IOS or Android app stores and other mobile platform providers. This information includes your username or device ID but does not include any financial information. Some of our mobile platforms send information to us that you authorise them to provide. We will only retain your data for as long as your account is linked to your Jagex Account. Further detail of our processing of this data can be found in the relevant product page on the applicable app store or platform provider. **(C) SOCIAL NETWORK LINKED ACCOUNTS** When you link your social network account via Google, Facebook, or Apple to play our games on our mobile platform or website or interact with our social channels (such as Discord or Twitch), we receive information about you from your social platform provider. This information includes your name, email address, language preference, and profile picture. We will only retain your data for as long as your account is linked to your Jagex Account. **(D) JAGEX AS A PUBLISHER** Where we enter into publishing arrangements with game development studios to publish their games on gaming platforms, both developer and publisher (Jagex) will process Personal Data and operate as separate controllers. Titles falling under these arrangements can be seen [here](https://legal.jagex.com/docs/partners-and-third-parties/publishing-partners). We advise you to read both this privacy notice and the privacy notice on the developer studio website. **IF YOU FAIL TO PROVIDE PERSONAL DATA** Where we need to collect Personal Data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to one of our games). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. #### 6.0 LEGAL BASIS FOR PROCESSING Our legal basis for processing your personal information varies depending on the type of information we collect and the context in which we collect it. If you are a resident of the United Kingdom or of a jurisdiction where similar legal requirements may apply, such as Brazil, Switzerland, and the European Union, we rely on several legal bases to process information about you. We will process information about you where we have your consent, where we have a Legitimate Interest to do so, where the processing is necessary for the Performance of a Contract with you, and where we have a legal obligation to process your information. For example, we typically rely on the following: * **Consent** when placing cookies on your device on the web (through our cookie consent manager and unless an appropriate exception applies), to send you email marketing or to deliver third-party targeted advertising to you on our services or when otherwise required by law. * **Our Legitimate Interests** to process your information when providing you with customer service support, to market our services (where you have subscribed for an account with us or purchased goods or services from us and you have not opted out of receiving that marketing), to gain market insights and monitor player feedback for service improvements, for fraud prevention, security and anti-cheat purposes. * **Contractual Necessity** to process information when you create a Jagex Account to enable us to provide you with our services. #### 7.0 HOW WE COLLECT YOUR DATA We use different methods to collect data from and about you, including, but not limited to: **Direct interactions.** You may give us your Identity Data, Contact Data and Financial Data by filling in forms or corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide when you: * purchase our products or services; * create an account on our website, or via our mobile app or play our games; * link your social account to your Jagex Account or interact with our social channels (including on any social or gaming platforms); * subscribe to our service or publications; * request marketing to be sent to you; * request support for our products; * attend our events; * enter a competition, promotion, or survey; or * give us some feedback. **Automated technologies or interactions.** As you interact with our website and our products and services, we automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies, pixels, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our [Cookie Policy](https://www.jagex.com/cookies) for further details. **Third parties or publicly available sources.** We receive Personal Data about you from various third parties and public sources as set out below: * Technical Data from the following parties: * analytics providers such as Google based inside AND outside the UK and the EU. * advertising networks such as Facebook based inside AND outside the UK and the EU, and * search information providers such as Google based inside AND outside the UK and the EU. * Contact and Transaction Data from providers of technical, payment and delivery services based inside AND outside the UK and the EU. * Identity and Contact Data from data brokers or aggregators based inside AND outside the UK and the EU. * Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK and the EU. * Identity, Technical and Usage Data from third-party Game Publishing Platforms. #### 8.0 HOW WE USE YOUR PERSONAL DATA We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances: * for the Performance of a Contract that we are about to enter into or have entered into with you; * where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests; * where we need to Comply With A Legal Obligation; or. * where we have your Explicit Consent. Generally, we do not rely on consent as a legal basis for processing your Personal Data other than in relation to sending third party direct marketing communications to you, where we use cookies, beacon technology, or similar software or where otherwise required by law. You have the right to withdraw your consent to relevant processing (e.g. for third party direct marketing) at any time by contacting us using the details at Section 2 (Contact Details) or changing your account preferences where available. The withdrawal of consent will not affect the lawfulness of any processing that took place before the withdrawal. **PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA** We have set out below, in a table format, a description of all the ways we may use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our Legitimate Interests are where appropriate. Note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data and where permitted by law. | Purpose/Activity | Type of data | Lawful basis for processing including basis of Legitimate Interest | | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | To register you as a new customer |
  • Identity
  • Contact
  • Technical
  • Profile
  • Usage
| Performance of a Contract with you | |

To process and deliver your order including:

  • Manage payments, fees and charges
  • Obtain consent for marketing activities performed by third parties
|
  • Identity
  • Contact
  • Transaction
  • Marketing and Communications
|
  • Performance of a Contract with you
  • Explicit Consent
| |

To manage our relationship with you which will include:

  • Notifying you about changes to our terms or privacy notice
  • Asking you to leave a review or take a survey
|
  • Identity
  • Contact
  • Profile
  • Marketing and Communications
|
  • Performance of a Contract with you
  • Necessary to Comply With a Legal Obligation
  • Necessary for our Legitimate Interests (to keep our records updated and to study how customers use our products/services)
| | To enable you to partake in a prize draw, competition (including in-game tournaments and events) or complete a survey |
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
|
  • Performance of a Contract with you
  • Necessary for our Legitimate Interests (to study how customers use our products/services, to develop and promote them and grow our business)
| | To administer and protect our business, our games, services and social channels, and this website (including troubleshooting, data analysis, testing, system maintenance, support, anti-cheat prevention and reporting (including real-world trading), and hosting of data) |
  • Identity
  • Contact
  • Technical
  • Transaction
  • Usage
  • Profile
  • Game
|
  • Performance of Contract
  • Necessary for our Legitimate Interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • Necessary to Comply With a Legal Obligation
  • Necessary for our Legitimate Interests to detect or prevent unlawful acts
  • Necessary for our Legitimate Interests to detect and prevent breaches of our T\&CS, EULA or Game Rules)
| | To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Technical
  • Game
|
  • Explicit Consent where cookies, beacon technology, or similar software is used.
  • In all other cases necessary for our Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
| | To use data analytics to improve our website, products/services, marketing, customer and supplier relationships and experiences |
  • Technical
  • Usage
  • Marketing and Communications
  • Profile
  • Game
  • Supplier Employee (Identity, Contact and Profile)
|
  • Explicit Consent where cookies, beacon technology, or similar software is used.
  • In all other cases necessary for our Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
| | To make suggestions and recommendations to you about goods or services that may be of interest to you |
  • Identity
  • Contact
  • Technical
  • Usage
  • Profile
  • Game
|
  • Explicit Consent where cookies, beacon technology, or similar software is used.
  • In all others cases necessary for our Legitimate Interests (to develop our products/services and grow our business)
| | To conduct and ask you to take part in research (including surveys, interviews and focus groups) to improve our game platform and better understand our players: |
  • Identity
  • Marketing and Communications
  • Contact
  • Transaction
  • Technical
  • Profile
  • Usage
|
  • Necessary for our Legitimate Interests (to develop our products/services and grow our business).
  • Explicit Consent where we ask you to provide your contact details for optional research opportunities.
| | To process your job application to work with Us |
  • Identity
  • Contact
| Performance of a Contract with you | | To facilitate a duty of care to you and our other players (including safeguarding and protecting rights and property) |
  • Identity
  • Contact
  • Transaction
  • Profile
  • Usage
  • Game
| Necessary for our Legitimate Interest (to help you manage aspects of your activities when interacting with our products/services) | | To record or photograph our events |
  • Identity
|
  • Necessary for our Legitimate Interests (to document and promote our events)
  • Explicit Consent (where you are the subject of the video or image e.g. an interview)
| | To detect suspicious behaviour that could indicate that an account has been hijacked or involved in serious rule-breaking. |
  • Identity
  • Contact
  • Profile
  • Usage
  • Game
  • Technical
| Necessary for our Legitimate Interest (to proactively detect and prevent account hijacking or serious rule-breaking by identifying anomalies consistent with such activity). | **MARKETING** We provide you with choices regarding our use of your Personal Data for marketing and advertising purposes. We have established the following Personal Data control mechanisms: You will receive marketing communications from us if (a) you have opted into our marketing channels or (b) you have subscribed for an account with us or purchased goods or services from us and you have not opted out of receiving that marketing (save where local Data Protection Laws do not allow option (b)). All of our marketing communications to you contain an opt out option and you can opt out at any time. Please note that the opt out will not affect the lawfulness of processing that has taken place before the opt out. **THIRD-PARTY MARKETING** We will get your explicit opt-in consent before we share your Personal Data with any company outside Jagex for marketing purposes. **OPTING OUT OF MARKETING** You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time using the details at Section 2 (Contact Details). **OPTING OUT OF ADVERTISING ID** The Identifier For Advertising (IDFA) is a unique, user-resettable ID for advertising, provided by the mobile device's operating system. We may use this ID to enhance serving and targeting capabilities, re-target specific campaigns, or pass the ID to our partners. Advertising ID does not reveal any information about the user or the device. If you prefer to opt-out or reset your IDFA, please follow these standard instructions: * iOS - [Opt out of interest-based ads in the App Store and Apple News](https://support.apple.com/en-us/HT202074) * Android - [Opt out of seeing personalized ads](https://support.google.com/ads/answer/2662922?hl=en) **OPTING OUT OF THIRD-PARTY TAILORED ADVERTISING** We use marketing services to advertise to you after you have accessed or visited our services. We and our third-party vendors use cookies and non-cookie technologies to help us recognize your Device and understand how you use our services so that we can improve our services to reflect your interests and serve you advertisements that are likely to be of more interest to you. These third-party vendors collect, store, use, process, and transfer information about your activity on our services in accordance with their Privacy Notices and to enable us to: * measure and analyze traffic and browsing activity on our services; * show advertisements for our products or services to you on third-party websites or apps; and * measure and analyze the performance of our advertising campaigns. Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising: * The Network Advertising Initiative's opt-out platform: * The European Interactive Digital Advertising Alliance's opt-out platform: * The Digital Advertising Alliance's opt-out platform: You may opt-out of all personalized advertising by enabling privacy features on your mobile device such as Limit Ad Tracking (iOS) and opt Out of Ads Personalization (Android). See your mobile device help system for more information. We may share information, such as hashed email addresses (if available) or other online identifiers collected on our services with these third-party vendors. This allows our third-party vendors to recognize and deliver you ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the privacy notice of each vendor listed below. The third-party vendors we use are: * Google Ads (AdWords) remarketing services is provided by Google Inc. * You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: . * Google also recommends installing the Google Analytics Opt-out Browser Add-on – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: . * Facebook remarketing services is provided by Facebook Inc. * You can learn more about interest-based advertising from Facebook by visiting this page: . To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: . * Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA , the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe , or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: . **OPTING OUT OF GEOLOCATION** If you have previously allowed us to access your geolocation data, you can stop making geolocation available to us by visiting your mobile device's settings for the games or the "settings" page for the games. **OPTING OUT OF OTHER COMMUNICATIONS** When you install our games on your mobile device you can choose to receive push notifications, which are messages our games send you on your mobile device even when the game is not on. You can turn off notifications by visiting your mobile device's "settings" page. **COOKIES** You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our [Cookie Policy](https://www.jagex.com/en-GB/terms/cookies). **CHANGE OF PURPOSE** We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and obtain your consent to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. #### 9.0 DISCLOSURE OF YOUR PERSONAL DATA We may share your Personal Data with third parties (including those set out below) for the purposes set out in the table in Section 8 (How We Use Your Personal Data) above: * Specific marketing partners listed [here](https://legal.jagex.com/docs/partners-and-third-parties/third-party-partners). * We may seek to acquire other businesses or merge with them or our business or part of our business may be sold. If a change happens to our business, then your Personal Data may be disclosed to our advisers and those of any prospective purchaser or partner, and the new owners or partners may use your Personal Data in the same way as set out in this privacy notice. * Other third-party service providers, vendors, consultants, research forms and other business partners who provide services to Jagex. We require that any such service providers processing your Personal Data only do so in accordance with our instructions and for the purposes set out above. For more detail on the categories of service provider we use, please see Section 18.0 - Categories of Third-Parties. * Law enforcement, government officials, or other similar third parties (including legal advisors). We do this is reasonably necessary and proportionate for the purposes of enforcing our [Terms](https://legal.jagex.com/docs/terms/terms-and-conditions) or other policies, protecting our rights or property or the rights and property of others (including trust, safety and safeguarding purposes) or in the event of claim or dispute relating to your use of a Jagex Product. Your data will only be disclosed for the purposes identified in this privacy notice (as may be updated from time to time) unless a law or regulation specifically allows or requires otherwise. We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. We require all our third-party processing partners to provide adequate guarantees regarding the security of Personal Data and to enter into data processing contracts with us. #### 10.0 INTERNATIONAL TRANSFERS Some of our external third parties are based outside the UK and the European Economic Area (EEA), so their processing of your Personal Data will involve a transfer of data outside the UK and the EEA. Whenever we transfer your Personal Data out of the UK and the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: * we will only transfer your Personal Data to countries deemed to provide an adequate level of protection for Personal Data by the UK Secretary of State or the European Commission (as appropriate); * appropriate safeguards are in place in accordance with Data Protection Laws . These safeguards include the use of standard contractual clauses/ data protection clauses approved by the UK Secretary of State or the European Commission (as appropriate) or binding corporate rules; or * the transfer is otherwise allowed under Data Protection Laws (including where We have your consent or the transfer is necessary for the Performance of a Contract with you). As we are based in the UK, when you play on our official servers offered outside of the UK / EEA (for example, in the US, Australia, Brazil, Singapore and Japan), your Personal Data will be transferred to the UK / EEA for the processing purposes set out in this Privacy Notice. We will ensure any such transfers are carried out in accordance with Data Protection Laws including implementing appropriate safeguards. #### 11.0 DATA SECURITY We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorised way, altered, disclosed or being unavailable. In addition, we limit access to your Personal Data to those employees, agents, professional advisers, contractors, and other third parties who have a business need to know on the principle of least privilege (PoLP). They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality. We periodically review all privacy and security policies and update them when necessary, in line with changes in Data Protection Laws or when new technologies are introduced into our business. Where the introduction of new technologies results in a high risk to your Personal Data, we will perform a data protection impact assessment and will only proceed if we are able to mitigate any identified high risks. Methods of collecting Personal Data are reviewed by management before they are implemented to confirm that Personal Data is obtained: a) fairly, without intimidation or deception, and b) lawfully, adhering to all relevant rules of law, whether derived from statute or common law, relating to the collection of Personal Data. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. #### 12.0 DATA RETENTION **HOW LONG WILL YOU USE MY PERSONAL DATA FOR?** We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of any retention period applicable to your Personal Data is available upon request. Jagex retains personal data that it is required to retain to comply with a legal obligation (for example, transaction and billing information for tax purposes) and for the establishment, exercise or defence of legal claims (for example, we will retain information relating to bans and data requests for this purpose). By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six tax years plus the current tax year as part of our legal obligations to do so. Game Data that is tied to the in-game character and not to you directly or indirectly as a living person also does not constitute personal data as the personal data needs to be linked back to you as a living individual. We may also retain limited data for archiving for statistical purposes where erasure would be likely to render impossible the achievement of that processing. Jagex must delete and/or anonymise personal data where required to comply with Data Protection Laws including if the relevant retention period has expired (for example, deleting accounts if they are inactive or if an account has had a ban on it for 6 years or longer) or in response to a request for erasure: see Request erasure below for further information. In some circumstances, we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. **DATA DISPOSAL** Once the data retention periods above expire, digital records are permanently destroyed or fully anonymised if retained for statistical or research purposes. In this case, all personal identifiers are removed permanently so individuals cannot be identified. #### 13.0 OUR COMMITMENT TO RESPONSIBLE AI USE We use AI and machine learning technologies to improve our services and provide a better player experience. We use industry-leading LLMs (for example, ChatGPT and Claude) and tools that utilise such LLMs to carry out the processing activities set out in Section 8.0 above to achieve efficiencies and improve our existing processes. Any such use is carefully governed by our internal AI Policy to ensure fairness, transparency, and compliance with applicable data protection laws. Wherever possible, we do not allow our service providers, partners, or other third parties to use your Personal Data for the purposes of training their own AI or machine learning models. #### 14.0 YOUR LEGAL RIGHTS Under certain global Data Protection Laws (including UK and EU Data Protection Laws) and under certain circumstances, you have rights in relation to your Personal Data. We set out below a brief description of such rights: * **To be informed**: Individuals have the right to be informed about the collection and use of their Personal Data. This is a key transparency requirement under UK and EU Data Protection Laws. This privacy notice and our [cookie policy](https://www.jagex.com/cookies) meet this requirement. * **Request access to your Personal Data** (commonly known as a "data subject access request"): This enables you to receive a copy of the Personal Data we hold about you subject to certain exemptions. * **Request rectification of your Personal Data**: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide. * **Request erasure of your Personal Data**: This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your Personal Data unlawfully or where we have a legal obligation to erase your Personal Data. Note, however, that the right to request erasure is not absolute, and there are circumstances where we do not need to comply with the request, which will be notified to you, if applicable, at the time of your request. * **Object to processing of your Personal Data**: This enables you to object to processing where we are relying on our Legitimate Interest (or those of a third party) to process your Personal Data or where we are processing your Personal Data for scientific or historical research or statistical purposes. we do not need to stop processing if we can give strong and legitimate reasons to continue processing your Personal Data. You also have the right to object where we are processing your Personal Data for direct marketing purposes. This is an absolute right but does not automatically mean that we need to erase all of your Personal Data, and in particular, we may put your details on a suppression list to ensure we don't send you direct marketing in the future. * **Request restriction of processing your Personal Data**: This enables you to ask us to suspend the processing of your Personal Data in certain scenarios, including (a) if you want us to establish the data's accuracy; or (b) you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it. * **Request the transfer of your Personal Data to you or a third party:** We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to Personal Data you have provided to us, which you initially provided consent for us to use or where we used the Personal Data to perform, or take steps prior to performing, a contract with you and where the processing is automated. * **Withdraw consent at any time where We are relying on consent to process your Personal Data**: However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. we will advise you if this is the case when you withdraw your consent. * **UK Residents - Right to make a data protection complaint:** If you are a resident in the UK and consider that we have infringed data protection law because of the way we’ve handled your personal data, you have a right to make a data protection complaint by contacting . This includes the way we’ve responded to a rights request, the security we use to store your information or how we’ve collected or used your information. We will acknowledge your complaint within 30 days. We will investigate your complaint without undue delay and keep you informed as our investigation progresses including the final outcome. Please note that the above rights are not all absolute and are subject to applicable Data Protection Laws and may be subject to conditions and provisions set out in applicable Data Protection Laws. For further information or if you wish to exercise any of the rights set out above, [please get in touch with us](https://support.runescape.com/hc/en-gb/articles/360001370829-Your-personal-data-rights). **NO FEE IS USUALLY REQUIRED** You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. **WHAT WE MAY NEED FROM YOU** We may need to request specific information from you or ask you to login into your account to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. If you are unable to access your account, please contact using the email address associated with your account. **TIME LIMIT TO RESPOND** We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests, in which case we will inform you of an extension period of up to 2 months. In this case, we will keep you informed on progress. #### 15. ADDITIONAL NOTICES OF PROCESSING **COMMUNITY ENGAGEMENT AND SOCIAL LISTENING** We use social listening tools and moderation technologies, including bots, to monitor publicly available conversations and content on online platforms, including on our Discord channel and other social media channels. This helps us to uphold our community standards through moderation, respond to community concerns and understand player sentiment to improve our games and services. We do not use social listening data for profiling, advertising, or to target individuals in a way that could have legal or similarly significant effects. Additionally, this data is not shared with third parties for their own purposes. For more information relating to Discord, please see Discord’s [Privacy Notice](https://discord.com/privacy) and [Visibility of Bot Data Access Page](https://support.discord.com/hc/en-us/articles/7933951485975-Visibility-of-Bot-Data-Access). **AB TESTING** We use AB Testing to enable us to separate users into groups to compare user interactions with different versions of our website and Jagex Launcher service. This allows us to collect information for statistical purposes about how users interact with our website and service so that we can improve them. We will use it run experiments and limit access to new features so we can identify which features work best before permanently implementing any new features. For this purpose, we use cookies and similar technologies with your consent – which will be requested before they are used. Personal Data gathered may include Technical Data (as defined above). The data will be deleted as soon as they are no longer needed for the processing purposes. By default, visitor data is kept in local storage for 365 days and analytics data is kept for two years. To do this, limited targeted or progressive delivery rules are used which serve purposes related to release management and technical functionality. As these are required for the purposes of preventing and detecting technical faults, these are necessary technologies and are used without consent. Please see our [Cookie Policy](https://www.jagex.com/cookies) for more information. Our current AB Testing provider is Kameloon. To learn more about Kameleoon, its privacy practices, and data protection guidelines, you can visit their privacy policy page at . **FRAUD PREVENTION** For the legitimate interests in preventing and detecting fraud that may affect us or our customers, we use anti-fraud prevention technologies, including SEON provided by SEON Technologies KFT, to process Identity, Contact, Technical, Usage and Transaction Data to understand and assess the fraud risk of transactions on our service. The data processing is carried out in the EEA and more information is available in SEON’s privacy notice: . We have assessed the processing in accordance with Data Protection Laws to ensure your Personal Data is protected. #### 16.0 ADDITIONAL INFORMATION FOR NON-UK AND NON-EU RESIDENTS
Brazil **YOUR RIGHTS** The Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais or LGPD) was passed by the National Congress of Brazil on 14 August 2018 and came into effect on 15 August 2020. The information set out in this section only applies to the processing of the Personal Data of individuals in Brazil. **RIGHT OF CONFIRMATION OF THE EXISTENCE OF THE PROCESSING OF YOUR DATA** You may request confirmation of the processing of your data. * **RIGHT TO ACCESS** Users have the right to access their data being processed by us by completing a data subject access form. Users have the right to be informed about the origin of the data, the purpose of the processing and the existence of any records. * **DATA PORTABILITY** You have a right to the portability of your data to another service or product provider, upon express request, in accordance with the regulations of the national authority and subject to commercial and industrial secrets and any data which has been anonymised. * **RECTIFICATION** You have the right to have your Personal Data rectified if it is inaccurate, outdated, or incomplete. * **ANONYMISATION** You are entitled to request the anonymisation, blocking or elimination of unnecessary or excessive Personal Data or of any data that is not being processed in compliance with LGPD. * **DELETION** You have the right to have your Personal Data deleted if the data is unnecessary or excessive or if the processing of that data was based on consent. * **INFORMATION** You have the right to be informed about the duration of the processing of your data, the specific purpose of the processing, the sub-processors and other third parties that access or process your Personal Data. You also have the right to be informed about your consent choices and the consequences of refusing consent. * **REVOCATION OF CONSENT** You have the right to revoke or withdraw consent. * **BRING A COMPLAINT** You will have the right to lodge a complaint with the ANPD (the National Data Protection Authority). * **OBJECT** You have the right to oppose the processing of your Personal Data where there is non-compliance with the provisions of the law or if you revoke your consent, as above. * **REQUEST REVIEW** You have the right to request the review of decisions made solely on the basis of automated processing of Personal Data which affect your interests. If you wish to action any of the above requests, please email us at . Please note that not all of the above rights are absolute. You will not be discriminated against or suffer any sort of detriment if you exercise any of your rights.
USA This section should be read together with the rest of our general privacy notice. All defined terms have the same meaning as in the rest of our general privacy notice. **OUR SERVICES** **Description of the Services** * Websites * Web content and solution for personalized games, educational and entertainment content, etc. * Mobile platforms * Customized mobile platforms that provide you with access to the published games. * Published games * Game publishing platforms that provide you, via your social networks ID, various of published games that are made available to you from streaming services, such as Valve (Steam), Apple (iOS), and Google (Android). **CATEGORIES OF PERSONAL INFORMATION** In this section, the terms "**Personal Information**" or "**Personal Data**" refer to information that identifies an individual or relates to an identifiable individual or as otherwise defined under US Privacy Laws, including – * the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020; * the Virginia Consumer Data Protection Act of 2021; * the Colorado Privacy Act of 2021; * the Connecticut Data Privacy Act of 2022; * the Utah Consumer Privacy Act of 2023; * the Nevada Revised Statutes Chapter 603A entitled Security and Privacy of Personal Information of 2021; and their implementing regulations, as further amended from time to time (together "**US Privacy Laws**"). We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of Personal Information which we may collect or may have been collected from US residents within the last twelve (12) months. Please note that the categories and examples provided in the list below are those defined in the US Privacy Laws: * **Identifiers:** real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, , date of birth or other similar identifiers. * **Customer records**: name, signature, Social Security number, physical characteristics or description, address, bank account number, credit card number, debit card number, or any other financial information. * **Protected Classifications:** voluntarily provided demographic information such as gender, language preference, or accessibility needs for gameplay. * **Geolocation data:** IP-based country or city location information. * **Commercial information:** records and history of products or services purchased or considered. * **Internet or other similar network activity:** Interaction with our services or advertisement. Information related to your game play and in-game activity, the services that you use and how you use them, and your devices and activities when you install or access our services, for example, in-game stats, history, progress, purchases, in-game socials and interactions. * **Inferences drawn from PII:** Predictions about fraud likelihood, gaming preferences, hijack and real-world trading detection. This does not mean that all examples of that category of Personal Information were in fact collected by us but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of Personal Information would only be collected if You provided such Personal Information directly to us. **CATEGORIES OF SENSITIVE PERSONAL INFORMATION** **Sensitive personal information** * **Account Login Data:** information used for accessing your account. * **Financial Data:** bank account, payment card details, and payroll data. * **Transaction Data:** details about payments to and from you and other details of products and services you have purchased from us. **SOURCES OF PERSONAL INFORMATION** We obtain the categories of Personal Information listed above from the following categories of sources: * **Directly from you**. For example, from the forms you complete on our services, preferences you express or provide through our services, or from your purchases on our services. * **Indirectly from you**. For example, from observing your activity on our services. * **Automatically from you**. For example, through cookies we or our service providers set on your Device as you navigate through our services. * **From service providers**. For example, third-party vendors to monitor and analyze the use of our services, third-party vendors to deliver targeted advertising to you, third-party vendors for payment processing, or other third-party vendors that we use to provide the services to you. **USE OF PERSONAL INFORMATION** We may use or disclose Personal Information we collect for business purposes or commercial purposes, which may include the following examples: * To provide and maintain our services: including to monitor the usage of our services. * To manage your Account: to manage your registration as a user of the services. The Personal Information you provide can give you access to different functionalities of the services that are available to you as a registered user. * For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the services. * To contact you: to contact you by email, telephone calls, SMS, push, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation. * To provide you with news, special offers and general information: about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. * To manage your requests: to attend and manage your requests to us. * To deliver targeted advertising to you. We may use Personal Information related to you to develop and display content and advertising (and work with third-party vendors who do so) tailored to your interests and/or location and to measure its effectiveness. * For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our services users is among the assets transferred. * For other purposes: data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing, and your experience. * To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. * For internal administrative and auditing purposes. * To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, to prosecute those responsible for such activities. * To detect suspicious behaviour that could indicate an account has been hijacked. If we detect signs of hijacking, we may temporarily lock the account to protect it while you recover access through our appeals process. **CHILDREN'S PRIVACY** If you are under the age of 13, you are not allowed to use our services. We do not knowingly collect Personal Information from minors under the age of 16 through our services, although certain third-party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies, and we encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other websites without their permission. If you have reason to believe that a child under the age of 13 has provided us with Personal Information, please contact us with sufficient detail to enable us to delete that information. **DISCLOSURE, SALE, AND SHARING OF PERSONAL INFORMATION** **Disclosure and Sharing of Personal Information** We may use, share, or disclose Personal Information related to you, and may have used or disclosed in the last twelve (12) months the following categories of Personal Information for business or commercial purposes: identifiers; personal Information categories applicable to the processing; commercial information; or internet or other similar network activity. When we disclose Personal Information for a business purpose or a commercial purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract. **Categories of Third Parties with Whom We Share Personal Information** Please see the relevant categories at Section 18.0 Categories of Third-Parties. **Sale of Personal Information** We do not sell Personal Information as the term sell is commonly understood. We do allow services providers to use Personal Information related to you for the business purposes described in our general privacy notice, for activities such as advertising, marketing, and analytics. We may sell and may have sold in the last twelve (12) months the following categories of Personal Information: identifiers; Personal Information categories applicable to the processing; commercial information; or internet or other similar network activity. At any time, you can opt-out of the collection of Personal Information by our service providers by contacting us or visiting the "do not sell my personal information" page, available at: . With respect to any ‘Do Not Track’ requests from your web browser, because there is no consensus on how such tools operate, our websites do not respond to ‘Do Not Track’ signals. **RETENTION OF PERSONAL INFORMATION** We retain Personal Information related to you for the length of time required for us to achieve the purposes defined in this section, and as further detailed in the rest of our privacy notice. **YOUR RIGHTS AND CHOICES** US State Data Protection Laws provide residents of certain states with specific rights regarding their personal information. If you are a resident of the US, US State Data Protection Laws may grant some or all of the rights set out below. * **The right to notice**. You have the right to be notified which categories of Personal Information are being collected and the purposes for which the Personal Information is being used. * **The right to know/access**. You have the right to request that we disclose information to you about our collection, use, sale, disclosure for business purposes and share of Personal Information. Once we receive and confirm your request, we will disclose to you: * The categories of Personal Information we collected about you. * The categories of sources for the Personal Information we collected about you. * Our business or commercial purposes for collecting or selling that Personal Information. * The categories of third parties with whom we share that Personal Information. * The specific pieces of Personal Information we collected about you. * If we sold Personal Information related to you or disclosed Personal Information related to you for a business purpose, we will disclose to you the categories of Personal Information categories sold or disclosed. * **The right to Opt Out of Targeted Advertising.** You may have the right to opt-out of processing of your PI for purposes of targeted advertising based on your activity across non-affiliated websites, applications, and online services. Like many online platforms, we use cookies, pixels, and similar technology, and we share certain information, such as your IP address or device identifiers, to certain third-party advertisers in order to improve your user experience and to optimize our marketing activities. Please note that you may still receive generalized ads after opting out of targeted advertising and your Jagex experience may still be personalized based on your Jagex activity. * **The right to say no to the sale or sharing of Personal information (opt-out)**. You have the right to direct is to not sell Personal Information related to you. To submit an opt-out request, please see the "Sale of Personal Information" section or contact us. * **The right to correct Personal information**. You have the right to correct or rectify any inaccurate Personal Information about you that we collected. Once we receive and confirm your request, we will use commercially reasonable efforts to correct (and direct our service providers to correct) Personal Information related to you, unless an exception applies. * **The right to limit use and disclosure of sensitive Personal information**. Jagex does not use or disclose Sensitive Personal Information for purposes that, under applicable law, require us to offer consumers a "Right to Limit" the use or disclosure of Sensitive Personal Information. * **The right to delete Personal information**. You have the right to request the deletion of Personal Information related to you under certain circumstances, subject to certain exceptions. Once we receive and confirm your request, we will delete (and direct our services providers to delete) Personal Information related to you from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our services providers to: * Complete the transaction for which we collected the Personal Information, provide a good or services that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. * Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. * Debug products to identify and repair errors that impair existing intended functionality. * Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. * Comply with the relevant US State Data Protection Law applicable to the processing under this section. * Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent. * Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. * Comply with a legal obligation. * Make other internal and lawful uses of that information that are compatible with the context in which you provided it. * **The right not to be discriminated against**. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by: * Denying goods or services to you. * Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties. * Providing a different level or quality of goods or services to you. * Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. * **The right to opt out of Profiling.** Users in Connecticut have the right to opt-out of “profiling,” which the CTPA defines as solely automated processing of PI to make certain decisions with a legal or similarly significant effect on you (such as credit decisions, and access to essential goods and services or basic necessities). Jagex does not engage in such profiling. **Exercising Your Rights** To submit a verifiable request to exercise any of your rights (including your right to opt out of the sale of your Personal Information) please click here: . Only you, or a person registered with the competent Secretary of State that you authorize to act on your behalf, may make a verifiable request related to Personal Information related to you. Your request to us must: * Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative. * Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with the required information if we cannot: * verify your identity or authority to make the request; and * confirm that the personal information relates to you. We will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice. Any disclosures we provide will only cover the 12-month period preceding the verifiable request's receipt. For data portability requests, we will select a format to provide Personal Information related to you that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
#### 17.0 NOTICE UPDATES External notices, internal policies and procedures are reviewed and compared to the requirements of applicable laws and regulations at least annually, and whenever changes to such laws and regulations are made, privacy notices, policies and procedures are revised to conform with the requirements of applicable laws and regulations. Please see the changelog at the start of this notice to see changes from the previous version. #### 18.0 CATEGORIES OF THIRD PARTIES **1. Service Providers** Vendors or partners who process data on our behalf and under our instructions. This includes: * Cloud hosting and infrastructure providers (e.g., AWS, Azure, Google Cloud) * IT support and software maintenance providers * HR systems and employee benefits platforms * Data backup, security monitoring, and disaster recovery services * Business operations platforms (e.g., Jira, Confluence, Atlassian suite) * Internal collaboration tools (e.g., Slack, Zoom, Microsoft 365) * Payroll processors and employee support providers * Incident response, vulnerability scanning, and penetration testing firms * Printing, hardware maintenance, and device management services **2. Analytics Providers** Third parties that help us understand how users interact with our services and improve performance: * Web and app analytics platforms (e.g., Google Analytics, Firebase) * Marketing attribution providers (Gamesight, Singular) * Performance monitoring and infrastructure observability tools * QA, test management, and compatibility testing providers * User research and survey tools **3. Marketing and Advertising Partners** Vendors who assist in the planning, targeting, and measurement of marketing activities: * Ad platforms and networks (e.g., Google Ads, Meta Ads, TikTok, Twitter) * Social media marketing and influencer management services * Retargeting, bid management, and user acquisition tools * Interactive advertising and campaign analytics platforms * Brand enforcement and online reputation monitoring tools **4. Creative and Production Partners** Vendors supporting creative work across media and content production: * Video editing, rendering, and trailer production companies * Event photography, livestream, and broadcasting service providers **5. Professional Advisors and Consultants** Specialists and firms providing strategic or legal advice: * Legal advisors and outside counsel * Privacy and data protection consultants * Cybersecurity and compliance auditors (e.g., PCI DSS consultants) * HR, marketing, and business strategy consultants * Tax and financial advisors **6. Development and Engineering Partners** External parties involved in software, game, and platform development: * Co-development studios and outsourced developers * Plugin and tool developers (e.g., Unity, Unreal, JetBrains, Epic Services) * Freelancers or contractors (e.g., system engineers, product strategy SMEs) * Infrastructure and DevOps support (e.g., Docker, Terraform, TeamCity) **7. Event and Merchandising Partners** Vendors that support event management and merchandising: * Ticketing and payment processors for event sales **8. Financial and Payment Processors** Third parties that handle financial transactions and related logistics: * Payment processors and subscription billing platforms * Banking and payroll service providers * Hardware rental for point-of-sale (POS) systems **9. Data Security and Threat Intelligence Providers** Vendors offering tools or services to help monitor, protect, and secure data: * Managed detection and response (MDR) providers * DDoS mitigation and firewall vendors * Privileged access and identity management software **10. Logistics, Infrastructure, and Facilities Partners** Entities supporting our physical and digital infrastructure: * Colocation and data centre service providers * IP transit, network infrastructure, and telecom vendors **11. Government and Legal Authorities** Where required by law, we may share data with: * Law enforcement or government agencies * Authorities addressing threats to life or safety (e.g., child protection) *END OF NOTICE* # Young Person's Privacy Policy *Last Updated: June 2026* *Note: Our games are not designed to be played by children under the age of 13. You are not allowed to create an account or play our games if you are under 13. If you are between 13 and 18 years old, you can only play our games if you have the permission of your parent or guardian. Please note that we verify your age when you register and through limited monitoring of your interactions within our game. If you are under 13, your account will be disabled and deleted by us as soon as reasonably possible.* *** This is a summary of (and not a substitute for) our full privacy policy which you can find [here](https://legal.jagex.com/docs/policies/privacy). We know that these documents can sometimes be confusing, but we hope that the following easy-to-read privacy policy explains how we use and how we look after the information we have got about you and the rights that you have. **Who are we?** We are Jagex Ltd., a videogames company. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. Your wellbeing and privacy are our priority. At Jagex, we do our very best to keep your information safe and private and will only use your personal data in ways that are safe, fair, and good for you. . Please be aware that we may need to update our privacy policy so that we can let you know of any changes to the way in which we use your information or where there are changes in law. You should check back and look at this document from time to time to make sure you are aware of any changes. Where we make any important changes to this policy, the [End User Licence Agreement](https://legal.jagex.com/docs/terms/eula/aad), the [Game Rules](https://legal.jagex.com/docs/rules/rules-of-runescape) or our [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions/aad), we will notify you. **What information we collect about you** There are a few different types of information we might collect, depending on how you use our site. We might collect: * your name; * your date of birth, email address and username; * information about the games you have signed up to play; * technical information from your computer, mobile phone or other device that you use to visit our website or play any of our games * your login details; * your social media handle; * information about your visit to our site, including the way that you play any of our games, any searches you made on the site and other sites that you go to from our site. Some of this information is provided by cookies (little bits of computer software) that operate on our site. For more information about cookies, how they work and the ones we use on our site, please see our [Cookies Policy](https://www.jagex.com/en-GB/terms/cookies); * payment information; or * customer support tickets and messages you send us. **When and how do we collect your information?** We get your information from you. We do this when: * you create an account to play one of our games; * you get in touch with us by email or via our website (e.g. if you need help with one of our games); * you enter one of our competitions or ask to receive one of our newsletters; * you follow us on social media, message us or comment on our posts on Facebook, Instagram, Twitter, etc; or * you purchase in-game items or subscriptions **Why do we use your information?** We use the information about you: * to provide you with an account and let you play our games or purchase products from us; * to keep records of who is playing our games and any payments made to us; * to send you information about our games; * if you take part in a competition; * to help us manage and improve our business (e.g. to make our games better for you); * to fix any problems that you might have playing our games; or * to make sure that our games are safe. We can only use your information when we are allowed by law. For instance, we are allowed to use your information: * when you have agreed; * when we need to by law; * to let you play our games and provide you with any products you have requested; or * for our own interests (e.g. to help us to manage, protect and improve our business and our games) provided that this does not cause you any harm. A lot of information that we ask you for, we need so that we can let you play our games. You can always choose not to give us your information but if you do so, you might not then be able to play. Where we do need certain information to run our games, we will always explain what it is and why. Using your data protection rights will never get you in trouble or result in you being treated unfairly. **How long do we keep your information?** We only keep information about you for as long as we need it. The law requires us to hold some basic details like your name and payment information for up to seven years, but we won't keep anything longer than needed. You can ask us to delete your information in some cases see the "Your Rights" section to find out how. Sometimes we may use information that has been changed so it can no longer be linked back to you. **Who do we share your information with?** We may share your information: * with the organisations listed [here](https://legal.jagex.com/docs/policies/privacy#id-180-categories-of-third-parties) (for types of service providers who may receive your data where we have a lawful basis) and [here](https://legal.jagex.com/docs/partners-and-third-parties/third-party-partners) (for marketing and similar service providers) to improve your experience playing our games and to help improve our business; or * if we sell our business or buy or work with another business. If you are in the UK or a country within the European Economic Area (EEA), we need to let you know that your information may be shared with organisations located outside of your country. We will follow data protection laws to make sure that any organisation we share your information with complies with rules to protect your information and keep it safe. **How do we keep your information safe?** We have put measures in place to protect your information and keep it safe and to make sure that anyone who works with us keeps your information safe. This includes encrypting your data when it travels over the internet (think of it as a secret code), controlling who inside Jagex can access it, and training our staff on data protection. If we ever discover that your data has been put at risk, we will report it to the ICO and tell you as soon as possible if it affects you. **Your rights** You have certain rights regarding your information. These depend upon where you live and some rights might not always apply. You may have the right at any time to: * ask us for a copy of the information we have got about you; * change the information we have about you, or update it, if it’s wrong; * change how you’d like us to get in touch with you; * ask us to delete all the information we have about you; * ask us to pause how we use your information; * ask us to give you your information in a format that you can take to another service; * object to us using your information when we rely on legitimate interests; * ask us to not let a computer make important decisions about you (like banning your account) without a human reviewing it; and * or tell us if you are worried about the way we are keeping or using your information and want to make a complaint about this. You always have the right to tell us not to send you marketing information about our games, products and events. **Complaints:** If you want to make a complaint, please contact our DPO at . So we can check who you are, please contact us from the email you used to create the account with any information you remember about the account - but please don't share your password. We will let you know we’ve received your complaint as soon as possible but always within 30 days. If you think your problem is urgent or you are worried about your safety, please tell us when you make your complaint so we can help you as soon as possible. We will let you know what is happening while we look into your complaint. We will also let you know what we will do after we’ve looked into your complaint. **Information if you live outside the UK and EU** This section tells you how we use your data if you live in the United States. * We may share your information for business use like managing your account, keeping your account safe, contacting you. * We do not sell your information * We will not treat your unfairly if you use your rights You also have a right to: * always ask us how your information is used * ask us to delete your information * be treated fairly * direct us to not sell your information by contacting us. **How to Contact Us?** We hope that this will help you but if you have any questions, you can contact our data protection officer at the address: 220 Cambridge Science Park, Cambridge, England, CB4 0WA or email: . We will aim to get back to you in a month – or sooner, if possible. **Complaints about Our Behaviour** If you are unhappy about the way that we are using your information, you can make a complaint to the [Information Commissioner's Office (ICO)](https://ico.org.uk/make-a-complaint). You can also read our full [privacy policy](https://legal.jagex.com/docs/policies/privacy) and you should speak to your parent or guardian if you are unsure about any of the information above. You can reach out to us if you have any questions about how we keep your information safe and private. # Exercising Your Rights *If you are a resident of the USA, you can find more information about these rights and the categories of personal information collected by Jagex (and how they are used) by clicking* [*here*](/docs/policies/privacy) *to access paragraph 16 of our full privacy policy.* To submit a verifiable request to exercise any of your rights (including your right to opt out of the sale of your Personal Information) please click here: . Only you, or a person registered with the competent Secretary of State that you authorize to act on your behalf, may make a verifiable request related to Personal Information related to you. Your request to Us must: * Provide sufficient information that allows Us to reasonably verify you are the person about whom We collected Personal Information or an authorized representative. * Describe your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with the required information if We cannot: * verify your identity or authority to make the request; and * confirm that the personal information relates to you. We will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice. Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt. For data portability requests, We will select a format to provide Personal Information related to you that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance. # Cancellation Policy #### Right to cancel under the Consumer Rights Directive Under the EC Directive on Consumer Rights (2011/83/EC) ( **"Directive"**) implemented in the UK by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) ( **"Regulations"**) you may cancel an order placed with Jagex without giving any reason and receive a full refund; provided, you have not lost the right to cancel, as explained below. The cancellation period will expire after 14 days from the day after the conclusion of the contract (i.e. the date you placed the order) (**"Cancellation Period"**). To exercise this right of cancellation, you must inform us of your decision to cancel by giving a clear statement (e.g. via the routes set out on our support [Cancellation page](https://support.runescape.com/hc/en-gb/articles/206853909-Cancellations) or by giving us written notice to Jagex Limited, 220 Cambridge Science Park, Milton Road, Cambridge, CB4 0WA (**"Notice"**). To help us process your right of cancellation you should provide us with the following information: * Name * Account name and associated email address * The digital services that you wish to obtain a refund for * The date when you placed the order for the digital services * The payment method used to purchase the digital services e.g. credit card, PayPal You may use the model withdrawal form found below, but this is not obligatory. {% file src="/files/yFHNhhl83TvU0oqlY5VO" %} To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cancellation Period has expired. #### Loss of right to cancel IF YOU OBTAIN THE BENEFIT OF YOUR ORDER DURING THE CANCELLATION PERIOD, FOR EXAMPLE, BY: (I) USING YOUR SUBSCRIPTION (SUCH AS BY LOGGING IN TO A MEMBER'S ONLY WORLD), (II) REDEEMING YOUR VIRTUAL CURRENCY OR MICRO-GAME CREDITS (AS DEFINED IN THE [TERMS AND CONDITIONS](/docs/terms/terms-and-conditions)), OR (III) REDEEMING OR TRADING RUNESCAPE BONDS (AS DEFINED IN THE [TERMS AND CONDITIONS](/docs/terms/terms-and-conditions)), YOUR ACTIONS WILL BE TAKEN AS YOUR CONSENT TO PERFORM THE CONTRACT DURING THE CANCELLATION PERIOD AND YOU ACKNOWLEDGE THAT BY DOING THIS, YOUR RIGHT TO CANCEL YOUR ORDER UNDER THE REGULATIONS AND DIRECTIVE WILL BE EXTINGUISHED. #### Effects of cancellation If you have not lost the right to cancel and have cancelled your order within the Cancellation Period, we shall refund your payments within 14 days of the date we receive your Notice. We will carry out such refund using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement. You acknowledge that Jagex is unable to reimburse some alternative payment methods, such as payments made by text message. If you require a refund after paying by these methods, you must contact the relevant payment provider directly or Payment Support for more information on # Unexplained Payments We hope you enjoy the subscription or micro transaction you recently purchased for one of our games. If you have queries about any payments made to Jagex Games Studio, please follow the steps outlined below: ### Unexplained Payment If you do not recognise a payment that has been made to Jagex Games Studio, please ask members of your household if they used your card to make the payment. If you are still unable to explain this payment, please visit our payment help area [here](https://support.runescape.com/hc/en-gb/articles/206827535). When contacting us, you will also need to provide the following information, so that we can ensure you receive a fast response. **You are not a customer of Jagex** Please provide the following: * The first 6 and last 4 digits of your card. Please **DO NOT** email the full card number. * The card holder's name, as shown on your card. * The value and currency of the payment that was made with your card. * The date the payment was taken. * Any emails you received about this payment. **You or a member of your household are a customer of Jagex** Please provide the information listed above, with the following addition: * The account's Display Name or Login name/email address. We endeavour to answer all queries within 48 hours; however, this may take longer during peak periods. Thank you for your patience. ### Queries regarding multiple payments that have been made If you have any questions about multiple or duplicate payments that have been made on your account, please visit our payment help area [here](https://support.runescape.com/hc/en-gb/articles/206827535). When contacting us, you will also need to provide the following information, so that we can ensure you receive a fast response. * Your account's Display Name or Login name/email address. * The first 6 and last 4 digits of your card. Please **DO NOT** email the full card number. * The card holder's name, as shown on your card. * The value and currency of the payment that was made with your card. * The date the payment was taken. * Any emails you received about this payment. We endeavour to answer all queries within 48 hours; however, this may take longer during peak periods. Thank you for your patience. # Fan Content Policy Changelog: *Version 1.0 (19 July 2022): Policy first published.* *Version 1.1 (24 October 2022): Update to clause 4.1.4 regarding fan-fiction: removing 15,000 word limit and clarifying fan-fiction commercial use rules.* *Version 1.2 (02 February 2024): Updated contact email address at clauses 12.1 and 16.1* *Version 1.3 (30 June 2025): Policy extended to cover RuneScape: Dragonwilds* Our community is a huge part of what makes our games such an amazing experience, and so we appreciate that sometimes our community may want to use content from our games to make awesome things like YouTube videos, Twitch content or even covers of RuneScape songs! We love seeing the stuff you make with our content and want to encourage you to continue to do so. With that in mind, these mystical words from our lawyers set out what you can and can't do with any Jagex owned property from our games. We are Jagex Limited of 220 Cambridge Science Park, Cambridge, England, CB4 0WA ("**Jagex**", “**us**” or “**we**”). These rules govern the legal relationship between Jagex and you (referred to in these guidelines as “**you**” and “**yours**”). ### 1. Why has Jagex created these rules? 1.1 We appreciate that the law surrounding intellectual property is quite confusing, and a lot of creative people are concerned that rights holders will swoop in and remove content they have worked hard on to create. 1.2 We like to think we're known for being quite relaxed about our community using our content for non-commercial purposes, but we have created these rules to clarify when we will and won't step in when our fan base uses our intellectual property. ### 2. What in-game content do these rules cover? And what don't they cover? 2.1. These rules only cover in-game content within Old-School RuneScape ('**OSRS**'), RuneScape and RuneScape: Dragonwilds ('**Dragonwilds**') in which we own the copyright, trade mark or other intellectual property rights. Nothing in these rules changes the fact that Jagex owns all of the intellectual property rights within OSRS and RuneScape. 2.2. These rules do not cover anything to do with any source code or underlying software found within any Jagex owned games. 2.3. The rules do not apply to games published by Jagex, such as Melvor Idle or This Means Warp. 2.4 These rules also do not cover the use of any registered or unregistered trademarks owned by Jagex and in particular the ‘Jagex logo trademark’ which should never be used without our permission. This is because the use of our trademark could suggest that we are somehow involved with your content, or that we endorse it in some way. To save you time Googling it, the Jagex logo trademark can be found at the top left of this webpage (it sometimes appears in different colours). 2.5 In these rules, we refer to the permitted in-game content set out above as "**Jagex Property**". Examples of Jagex Property include: 2.5.1 Gameplay footage of your adventures within our games; 2.5.2 Your player avatar; 2.5.3 Any visual representation of all aspects of the in-game environment; 2.5.4 Screenshots or captures of your adventures within our games; or 2.5.5 The music found within our games. ### 3. How do these rules work? 3.1 Provided you follow these rules, you can create your own content based upon Jagex Property for the purposes set out in paragraphs 4 and 5 below. To enable this, Jagex grants you a licence to create what are called derivative works based upon Jagex Property. This licence is: 3.1.1 non-exclusive (meaning we can give this licence to other people as well, not just you); 3.1.2 non-transferable (meaning you can't give your rights under it to someone else); 3.1.3 revocable (meaning we can cancel the licence if we want to and at any time); 3.1.4 non-commercial (meaning you can only create content for your personal use and not to make money, except as set out in these rules); and 3.1.5 non-sublicensable (meaning you can't hire someone to carry out your actions under the licence). 3.2 This licence is limited and clarified by the specific conditions of these rules. 3.3 This licence is also subject to your continued compliance with the [Rules of RuneScape](/docs/rules/rules-of-runescape), our [Terms and Conditions](/docs/terms/terms-and-conditions) and our [End User Licence Agreement](/docs/terms/eula) relating to any Jagex Property (the “**Game Terms**”), all of which are expressly incorporated into these rules. ### 4. What can I do with Jagex Property under these rules? 4.1 Generally speaking, it is very difficult to predict everything creative people like you might come up with, so ultimately, we have to reserve the right to make the call on whether your use is permissible under these rules. However, broadly speaking you can do the following with Jagex Property: 4.1.1 Create YouTube Content: You can make your content available on YouTube or Twitch (or similar video streaming and sharing platforms) and participate in programs on those sites that allow you to earn revenue from ads displayed in connection with your content. You can also accept sponsorships from third parties in relation to the content you put on these platforms, provided any sponsorship doesn't put you in breach of these rules (in particular, paragraph 6.1.5 about creating offensive content), or directly promotes a third party which is seeking to unfairly undermine Jagex’s business, or is otherwise in breach of the Game Terms. 4.1.2 Music Content – you can: 4.1.2.1 create covers or remixes of RuneScape, OSRS and Dragonwilds songs, and upload these to platforms like YouTube or SoundCloud (provided there is no 'pay per play' revenue generated by these items in the absence of a formal licence and you do not use any of our original recordings); or 4.1.2.2 play RuneScape, OSRS and Dragonwilds tracks on Twitch or YouTube whilst you stream, or as background in your videos (provided you aren't just playing the music and not doing anything else). 4.1.3 Fan Art – you can create artwork (digital or otherwise) based on Jagex Property and share these on third-party websites like deviantart.com. People can commission you to create one-off individual personal pieces for them, but you cannot offer bulk prints of content you create or print your design onto merchandise (see our rules on printing generally below). 4.1.4 Fan Fiction – you can write stories inspired by your adventures in-game and share these on non-commercial third-party fan-fiction sites like fanfiction.net or archiveofourown.org, provided you do not receive payment for them in return. If you intend to write a piece of fan fiction for a commercial site (such as Amazon, for example), for commercial publication in a physical form or as a paid-for commission for publication or commercial use, then you will need to run this by us first. 4.1.5 3D Objects and Printing – you can create 3D content based on models from our games (for example, of your avatar) provided it is for your personal use, and not intended to be sold or posted on a 'pay per print' third-party website for purchases by other people, provided you follow these rules, in particular, paragraph 5.3 regarding limited runs. You can also use these 3D models in short animated films you have created if you wish. 4.1.6 Modifications - you can use Jagex Property to create modifications for Dragonwilds only, provided that you comply with these rules, the terms of our EULA and our Dragonwilds Community Modding Guidelines. 4.2 You may post the content you create using Jagex Property on your website or you may link to a third-party site containing your content, provided the third-party site does not break any of these rules, or you would otherwise be breaching these rules by doing so. 4.3 You can’t create NFTs using Jagex Property. ### 5. Can I sell the stuff I make? 5.1 We want to encourage community created content and will not object to you selling a small number of these items, but we will always have the final say on whether content created is in accordance with these rules or not. 5.2 We do not mind you selling up to 100 items of an individual item you have made using Jagex Property where the object is made by hand or via a limited production run with a third party factory (including variants of the same design, mould or shape). This doesn’t stop you making variants of a particular item (such as a keyring, for example), provided there is a visible and material difference between the two items you are selling (just changing the colour of an item wouldn’t be enough to make it a variant, for example). 5.3 Open ended pre-orders, direct lifts of in-game content with no creative input and print on demand sales are not allowed in any instance. 5.4 You must clearly publish the maximum number produced of any given item in the description on any shop or website you run. ### 6. What can't I do with Jagex Property? 6.1 In addition to the restrictions in paragraph 5, you cannot use Jagex Property to create content for, or for the purpose of: 6.1.1 Commercial Use: Except as set out above, you can't create content using Jagex Property for commercial gain, which essentially means selling or earning compensation from your item; 6.1.2 Decompiling our Games or Accessing Them in an Unauthorised Way: You can't reverse engineer any of our games or create a means of accessing them via a third-party client (we are already in touch with the existing third-party clients being used by our communities and we periodically issue guidance and updates specifically on this subject); 6.1.3 Making a Video Game or any other form of Software or Application: You can't make any form of video game content using Jagex Property, which includes custom quests or add-ons for integration into one of our games, except for modifications for Dragonwilds created in accordance with paragraph 4.1.6 above. This also includes creating private game servers or porting any of our existing games to a platform they are not intended to run on, like porting OSRS to a Nokia 3310 (although, that would be interesting to see); 6.1.4 Competing with Jagex: You can't create content which would (or could) compete with any existing products that Jagex has created. For example, if we released a figure of a particular in-game item, you wouldn't be allowed to sell your design of that in-game item; 6.1.5 Creating Offensive Content: You can't use Jagex Property to create any content that is pornographic, lewd, obscene, vulgar, discriminatory (based on any protected characteristic, which includes race, religion, gender, sexual orientation, etc.) illegal, or is otherwise objectionable. Whether your content is objectionable is entirely at our discretion. Jagex Property also cannot be used to promote alcohol use, tobacco use, gambling, drug use or any kind of illegal activity; 6.1.6 Creating Misleading Content: You can't create content which is intended to imitate any content produced by Jagex, for example, creating a website similar to Jagex's own. You also can't suggest Jagex has in any way authenticated your content or approves of it; or 6.1.7 Creating Merchandise (Including Print on Demand Services): You can't use 'print on demand' services (such as Redbubble, Teespring or Shapeways) to sell items using Jagex Property. For example, you couldn't open a store on a print on demand website and allow people to buy t-shirts directly from that website featuring content you have created using Jagex Property. ### 7. Can I create expansions of your fictional universe through content like fan fiction? 7.1 Absolutely! We love hearing about the expansions and continuations by our fans about the world we've created. However, this could cause us issues with future games. 7.2 Therefore, if you create something new following these rules, distribution of your content in any form constitutes a grant by you of a royalty-free, non-exclusive, irrevocable, transferable, sub-licensable, worldwide, license to Jagex and any of Jagex's partners to modify and distribute that content (and derivatives of that content), and use your name if we choose to, for any purpose and without obligation to pay you anything, obtain your approval, or give you credit. And this license to Jagex shall be intended to survive any termination or expiration or amendment of these rules. ### 8. Do I need to give Jagex credit? 8.1 Most people know that Jagex owns OSRS, RuneScape and Dragonwilds, but if you create content under these rules you must add the following wording in a prominent and visible place in support of your content (such as in a readme file, the about section of a YouTube video or on any webpage that features your content): *Created using intellectual property belonging to Jagex Limited under the terms of Jagex's Fan Content Policy. This content is not endorsed by or affiliated with Jagex.* ### 9. What will happen if I don't follow these rules? 9.1 If you use our property to create content which doesn’t comply with these rules then we, or one of our representatives, will usually contact you in the first instance to ask you to stop. 9.2 If you do not stop, we reserve the right to ask our lawyers to step in. 9.3 These rules are also not intended to deal with every single legal issue you might encounter by creating any content using Jagex Property. You are responsible for ensuring that the content you create complies with relevant laws and regulations (particularly within your own country). ### 10. Will you copyright strike me on YouTube if I don't follow these rules? 10.1 Generally speaking, we try to avoid issuing copyright strikes against creators. We appreciate that the law surrounding copyright and intellectual property isn't straightforward and you might not have been aware that what you were doing was not allowed by these rules. We also appreciate the impact a copyright strike can have on an influencer's channel. 10.2 So, unless you are repeatedly breaching these rules, we generally try to avoid any form of a copyright strike, but we reserve the right to do so if it becomes necessary. We make sure anyone acting on our behalf is aware of this policy as well. ### 11. Will you change these rules? 11.1 Generally, we will try to avoid substantially changing these rules where possible. However, we will review these rules regularly and reserve the right to update the rules from time to time if we need to (in our discretion). 11.2 You should check this page regularly, but if you continue to create content after we change the rules you will be deemed to have accepted the updated rules. 11.3 We can revoke your right to use Jagex Property at any time and for any reason without liability to you, including if you are in breach of the Game Terms. This will not change the terms of any commercial licence you have with us, subject to the terms of that licence. ### 12. You've asked me to take my content down, but I think I've followed these rules, what's up with that? 12.1 If we have asked you to take something down which you think should be covered by these rules, we encourage you to get in touch with us by emailing and we will try to resolve the issue. Ultimately the decision about what is okay or not under these rules is for us to decide. ### 13. Can I create content using Jagex Property with other people? 13.1 Sure! You just need to ensure that whoever you're working with follows these rules as well. ### 14. What if I want to use Jagex Property for commercial purposes? Or something else not allowed by these rules? 14.1 If you want to use Jagex Property for commercial purposes, or something else that isn't allowed by these rules, then all is not necessarily lost, but you will need to get in touch with us. We'll try to work something out but can't guarantee anything. The bottom line is that any activity that goes beyond this agreement needs to be documented in a separate agreement with Jagex. 14.2 If we choose to, we will grant you a commercial licence to use the particular Jagex Property in the way you want, and we may ask for a slice of any financial gain from that. 14.3 We will generally only consider commercial licences for larger scale commercial opportunities, brand partnerships or something we feel benefits the community. We generally won't grant licenses to individuals for relatively small-scale productions. 14.4 If you feel you have an opportunity worth discussing with us then please [head here](https://survey.alchemer.eu/s3/90924648/Jagex-Commercial-Licence-Application-Form) to send us some details. Ultimately it is up to us whether we want to grant a commercial licence to you or not. 14.5 In the absence of a confidentiality agreement signed in advance any ideas or concept sent to Jagex will be considered non confidential. 14.6 Please note that we will never agree with any content that is not allowed under paragraph 6.1.5. ### 15. What country's laws apply to these rules? 15.1 These rules are governed by the law of England and Wales. 15.2 By using content under these rules, you agree to the non-exclusive jurisdiction of the courts of England and Wales. ### 16. I have a question about something that I'm not sure is covered under these rules. 16.1 No problem! Please get in touch with us by emailing . ### 17. I’m here on behalf of a video hosting site or streaming platform, is this policy intended to work for Article 13 purposes? 17.1 Yes, this policy is also designed to make our position on our community’s use of our content clear for ‘Article 13’ purposes. So just to be crystal clear, provided they comply with the terms of this rules, we are happy for our community to: 17.1.1 make content available on video streaming and sharing websites like YouTube or Twitch that feature video or still images from RuneScape, OSRS or Dragonwilds; 17.1.2 participate in any programs available on video streaming or sharing websites that enable individuals to earn revenue from ads displayed in connection with their content that features our content; and 17.1.3 play RuneScape, OSRS and Dragonwilds music tracks on video streaming and sharing websites whilst they stream, or as background in their video content (provided they’re adding some kind of creative input!). # RuneScape: Dragonwilds Community Modding Guidelines Note – This is not an exhaustive list and is instead a framework for mod creation. We may take action at our discretion against mods we deem harmful, disruptive or otherwise inappropriate even if they aren’t specifically covered by the below guidelines – see our [Fan Content Policy](https://legal.jagex.com/docs/policies/fan-content-policy) to understand more about what action we may take if these guidelines are not followed. ## DOs - What *is* encouraged and allowed: * **Expand Existing Systems** * Expand on current game mechanics like UI tweaks, quality-of-life improvements, or deeper gameplay features. * **Add New Content Respectfully** * Introduce new items, areas, characters, or quests, if they don’t overwrite or break existing game content. * **Contribute to Localization** * Translate the game into new languages not yet supported. * **Optimize or Fix Bugs** * Submit performance improvements or unofficial patches that help the community play more smoothly. * **Create Custom Assets** * Include new music, art, or models if they are your own or you have permission to use them. * **Collaborate & Credit Properly** * Work with others and always give credit for reused content or inspirations. * **Respect Save Files & Multiplayer Worlds** * Mods should never damage or corrupt save data or give unfair advantages in shared spaces. * **Document Your Work** * Provide clear installation instructions and note if your mod changes critical gameplay features. ## DON'Ts - What *is not* allowed: * **No Paid Mods or Monetization** * Do not charge for mods, lock features behind paywalls, or solicit donations within the mod. No ads or affiliate links embedded in the content. * **No Harmful or Disruptive Content** * Don’t create mods that intentionally ruin gameplay for others (e.g., corrupt saves, crash servers, break characters, or grief multiplayer environments) or circumvent the need to purchase official add-on content. * **No Inappropriate or Offensive Material** * Mods must avoid racist, sexist, NSFW, or otherwise discriminatory content. Please see our Fan Content Policy for more information about what is inappropriate or offensive material. * **No Illegal Content or the promotion of anything illegal** * Illegal content includes harassment, threats, discrimination, intimate image abuse, sexual exploitation, terrorism, coercive behaviour and encouraging suicide. Please see our Content Standards Policy at section 10 of our Terms and Conditions for more information about what is illegal content. * **Don't Steal or Repackage Others' Work** * Always get permission before using assets or code from other creators. No unauthorized reuploads or "mod packs" that bundle others’ work. * **No Cheats in Competitive/Shared Environments** * While single-player cheats are fine, using mods to cheat in multiplayer or any shared gameplay is prohibited. * **No Conflicts with Core Game Files** * Don’t overwrite or delete original game files. * **No Misleading Claims** * Don’t falsely claim endorsement by the game developers or misrepresent your mod’s features. Please see our Fan Content Policy for more information about what misleading claims may include. * **Anything that violates our Terms and Conditions, End User Licence Agreement (EULA) or Fan Content Policy** * All mods should comply with any relevant sections of our [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions), [EULA](https://legal.jagex.com/docs/terms/eula) and the [Fan Content Policy](https://legal.jagex.com/docs/policies/fan-content-policy). # Terms # Terms & Conditions ## Terms & Conditions A summary of this document, written for young people, is available [here](https://legal.jagex.com/docs/terms/terms-and-conditions/aad). Date: March 2026. **1. Introduction** These terms and conditions of use, together with our [Privacy Policy](https://legal.jagex.com/docs/policies/privacy), [Game Rules](https://legal.jagex.com/docs/rules), [End User Licence Agreement](https://legal.jagex.com/docs/terms/eula) ("**EULA**"), [Subscription Terms](https://legal.jagex.com/docs/terms/subscription-terms-and-conditions) and all supplemental terms (as amended from time to time), other documents and policies that are expressly referenced in these terms and conditions (the "**Terms**"), govern your use of any Jagex Products (as defined below) made available by Jagex to you ("**you**"/"**yours**"). The Jagex Product is made available to you in accordance with these Terms by Jagex Limited ("**Jagex**", "**we**", "**our**", "**us**"), a company registered in England and Wales (registered number 3982706), and whose registered office is at 220 Science Park, Cambridge, CB4 0WA, United Kingdom. Our VAT number is 791 951 784. Please read these Terms carefully. These Terms form a legally binding contract between you and us. By downloading, browsing, installing, accessing or using a Jagex Product in any way, you agree to be bound by these Terms. If you do not agree to be bound by these Terms you should not create an account ("**Account**") in relation to the Jagex Product or download, install, browse, use or access the Jagex Product. If you have created an Account or used or downloaded a Jagex Product, but do not agree to these Terms, you should immediately discontinue your use of the Jagex Product, cancel your Account and uninstall it from your device. To use the Jagex Product you may be required to comply with third-party platform operator terms (e.g. Apple's App Store or Google's Play Store terms). If you are accessing any Jagex Product via any third-party platform then these Terms shall apply in respect of your use of the Jagex Product, in addition to any terms and conditions imposed by such third party platform. PLEASE KEEP A COPY OF THESE TERMS FOR FUTURE REFERENCE. YOU SHOULD CHECK THESE TERMS EVERY TIME YOU USE A JAGEX PRODUCT AS WE MAY CHANGE THESE TERMS AT ANY TIME IN ACCORDANCE WITH THE PROCESS SET OUT AT SECTION 3 BELOW. **2. Definitions** **"Jagex Product(s)"** means the applicable mobile and online PC platform versions of the games 'RuneScape' (also known as 'RuneScape 3' or 'RS3') and 'Old School RuneScape' (also known as 'OSRS') and such other games and platform versions as Jagex may make available to you from time to time (whether existing now or in the future) pursuant to these Terms and which shall include any authorised software needed to operate these games and access the platforms, all updates, additional content and localised versions thereof and any other related products, websites, applications or services made available by Jagex). THE ONGOING SUPPLY OF ANY PARTICULAR JAGEX PRODUCT IS NOT GUARANTEED. SOME JAGEX PRODUCTS HAVE AGE RESTRICTIONS. References to **"Stopping"** or to **"Stop"** an Account includes temporarily or permanently disabling, suspending, banning or muting an Account. If your Account is muted, you can continue to play but will not be able to use free text chat. If your Account is disabled or banned, you will not be able to access your Account and any licenses previously granted to you to use the Jagex Products will be either temporarily or permanently revoked. THIS MEANS YOU WILL LOSE YOUR ACCOUNT, CHARACTERS AND ANY IN-GAME ITEMS OR CURRENCY. SUBSCRIPTION CREDIT CONTINUES TO EXPIRE IF ACCOUNTS ARE STOPPED. More information about when Jagex may Stop your Account can be found in sections 5 and 11 of these Terms and your attention is drawn to our Content Standards Policy at section 10. **"Subscriber"** is used to describe a user of a Jagex Product who pays a fee to obtain enhanced features of that Jagex Product. More information about Subscriptions can be found in our Subscription Terms [here](https://legal.jagex.com/docs/terms/subscription-terms-and-conditions). **"User Content"** means all information of any kind (including remarks, suggestions, ideas, graphics, text, images, video, information and messages) communicated, posted, uploaded, or sent by users (whether Subscribers or free players) on or in connection with Jagex Products (including any user content created in game such as the particular appearance of a character). Jagex Products may include social elements which permit players to come into contact with and chat to other players. Messages exchanged between players, whether in private in-game messaging or public forums, are included within this definition of User Content. **"Virtual Currencies"** is used to describe the in-game currencies that can be purchased in certain Jagex Products. More information can be found in section 13 of these Terms. Other terms are defined in context below. **3. Changes to these Terms** We may change these Terms to reflect: (a) changes in applicable laws; (b) regulatory or security requirements; (c) relevant guidance or codes of practice; (d) technical alterations to Jagex Products; (e) to improve clarity and consistency; or (f) for any other reason within the sole discretion of Jagex. Please check the Terms whenever you use a Jagex Product. We will treat your continued use of a Jagex Product as acceptance of any changes made to the Terms from the previous version. If you do not agree with the changes you should cancel your Account and if applicable subscription before the renewal date. **4. Users under 18** Parents and guardians are responsible for the acts of children under 18 years of age when using the Jagex Products. We recommend that parents and guardians familiarise themselves with parental controls on devices they provide their child. Jagex Products have age restrictions to prevent users who are under 13 years of age from creating an Account or using a Jagex Product. You may not create an Account or use the Jagex Product if you are under the age of 13 and it is a violation of our Terms to register an Account on behalf of someone under this age. Where an applicable age rating body (e.g PEGI, ESRB, USK) or platform (e.g Apple, Google Play) classifies a particular Jagex Product as suitable to be played only by users of a specified age above 13 years old, then in such circumstances, users (even if Account holders) below this classified age shall not be entitled to play, use or access the particular Jagex Product until they have reached the specified age classification. For users aged 13 to 17, subject to the exceptions set out above and the laws of your country of residence (including the applicable age rating classification allocated to the Jagex Product by the relevant age rating authority and/or platform) and you obtaining your parents’/guardians’ prior consent, you will be entitled to use the Jagex Products. We do not knowingly collect or store any personally identifiable information from users under 13. If we find out that any personally identifiable information we have collected is from someone under 13, we will Stop the Account. If you are under 18, by using the Jagex Product you are representing (i.e. making a promise) that you have consent from your parents/guardian to use Jagex Products in accordance with our Terms. We may Stop any Account if we are not satisfied that such consent has been given. You and your parent(s) or guardian(s) must review these Terms together. If we are told by a parent/guardian that their child has misrepresented their age when registering for Jagex Products, we will Stop the Account provided we have information which satisfies us that the reporting person is indeed the parent or guardian of that child. Parents can find more information about Jagex Products and how to contact us in the [Parents' Guide](https://support.runescape.com/hc/en-gb/articles/206747519-Parent-s-Guide). **5. Safety and abuse** Before using any Jagex Product you should read the [safety information](https://support.runescape.com/hc/en-gb/articles/209980025-Safety-Guide). Parents of those users under the age of 18 should also review this information. You should be aware of the potential risks of using a service which includes extensive User Content. User Content may be inaccurate, out of date or otherwise inappropriate. We cannot guarantee that users will comply with our Terms, rules or otherwise behave appropriately. You should not assume that a person is who he or she claims to be. In your own interests, you should not attempt to contact any user outside a Jagex Product. If you are the victim of offensive or inappropriate behaviour or receive any other unwanted communications, you should report such inappropriate behaviour to us via the in game "Report abuse" button as well as seeking appropriate external help, for example from parents or law enforcement authorities. For users in the UK or EU, you may report illegal content encountered in a Jagex Product [here](https://help.jagex.com/hc/en-gb/requests/new?ticket_form_id=23548257838353). For users in the UK, you can also report and complain about the following content and behaviours: (i) content accessible to children that you consider harmful to children, (ii) when you think we are not dealing with our duties to protect children as we should, (iii) where we have given you a warning, suspension, ban or other restriction as a result of your content being harmful to children, and (iv) where you are unable to access content because we have incorrectly assessed your age. If you continue to suffer problems, or are not satisfied, then you must stop using the relevant Jagex Products. Alternatively, please contact our [customer support team](https://support.runescape.com/hc/en-gb/sections/360000236977-Contact-Us-). Anti-Cheat Technologies We may use automated anti-cheat technologies in relation to the Jagex Products. When you connect online to a game server, these technologies may activate and monitor your game play, the files on your device associated with the Jagex Product or that otherwise access our servers, and your computer's memory, purely for the purposes of detecting and preventing cheating. If any of these anti-cheat technologies detect cheating, we may collect relevant information necessary for human investigation and enforcement purposes, including your Account name, details about the unauthorised third party program and the Jagex Product files modification detected, and the time and date it was detected. Following human review, we may Stop your account if we determine you have been cheating. Moderation Illegal content is not permitted in Jagex Products and we use a combination of automated systems and human review to prevent, identify and remove it from in-game chat and other user generated content. Illegal content includes, but is not limited to, harassment, threats, discrimination, intimate image abuse, sexual exploitation, terrorism, coercive behaviour and encouraging suicide. Please see our Content Standards Policy at section 10 for more information. If you share illegal content in a Jagex Product we may Stop your account. We may also supply chat logs to relevant civil and criminal authorities in line with our [Privacy Policy](https://legal.jagex.com/docs/policies/privacy). We may use the following automated systems to assist with the moderation of Jagex Products: * Filters which automatically censor certain offensive words or phrases in in-game chat. Some Jagex Products may offer you the opportunity to customise the level of filtering. * Systems which monitor in-game chat to detect (i) phrases which are illegal or otherwise prohibited by these Terms (including by our Content Standards Policy) and (ii) behaviour indicative of spamming or other conduct contrary to these Terms (including any game rules incorporated into these terms). Your account may face a sanction up to and including a permanent mute (allowing you to continue playing, but not to use free text chat) if such keywords or behaviour are detected. * Systems which monitor player abuse reports and which may apply automatic sanctions (up to and including a permanent mute). * Checks of character names at account creation which endeavour to block the creation of accounts with offensive or misleading character names. * Checks which block an account from being created and/or played if the user appears to be under the age of 13. * Anti-fraud technology which monitors purchases and payments to block fraudulent or suspicious transactions. In addition to the use of automated systems, our staff may access and review chat logs in order to: * identify and take action (i) to remove and prevent illegal content; (ii) in respect of other conduct or behaviour which is contrary to these Terms; or (iii) in accordance with any duty of care; or * intervene by referring matters to emergency services where we have a reasonable belief that a user may be contemplating suicide, self-harm, or harming other users or third parties. Our staff may apply sanctions up to and including Stopping your account, and may apply IP / device bans for serious offenders. If we Stop your account, save in exceptional circumstances, you will be notified of the sanction and the reason why it has been applied. Sanctions based on your behaviour, including those applied by an automated system, may be eligible for appeal. See our [Offence Appeal](https://support.runescape.com/hc/en-gb/articles/115002238729-Appeal-an-offence) page for details regarding which offences may be eligible for appeal. All eligible appeals are subject to human review and are not automated. You will be notified of the outcome of any appeal. We will determine appeals at our sole discretion and our decision is final. You can read more about action that may be taken to Stop your account at section 11 of these Terms. **6. Your account and license** To use many features of Jagex Products, we require you to create an Account and, in relation to some platform versions of Jagex Products, download and/or, install certain authorised software on your device. You may be required to create an Account before downloading and installing any software. We grant valid Account holders a non-exclusive, non-transferable, non-sub-licensable, personal, limited license, which can be revoked at any time, to access and use the Jagex Products and (as applicable) to download and use our software and install the Jagex Products on a device and to connect to our servers solely to use Jagex Products for personal and non-commercial purposes and subject at all times to your strict compliance with these Terms. To be clear, we consider the creation of an Account in order to access any authorised software in order to understand, decompile, reverse engineer, copy, reproduce, or transmit such authorised software as being outside the scope of "personal and non-commercial use". We reserve all other rights, including all right, title and interest in the Jagex Products and associated intellectual property rights. You may not otherwise use, decompile, reverse engineer, copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of the Jagex Product. Further you may not use any automation tools, macros, bots, auto-typers and tools to circumvent any technical mechanisms or protections in place, share, sell or buy any other Accounts, or participate in any way whatsoever in any real-world trading, use multiple Accounts to break any of these Terms, exploit any known faults or bugs in the Jagex Products or authorised software, impersonate any employee, officer or agent of Jagex, persuade or attempt to persuade (including procuring others to persuade) other users to share any Account information, run or attempt to run any types of games of chance whether in the Jagex Product or in the real world using any part of the Jagex Product (including any Virtual Currencies); encourage others whether directly or indirectly to break any of these Terms; use inappropriate language or behaviour including any action that may be considered offensive, racist, obscene, discriminatory; nor ask for any personal details of other users; advertise other websites in the Jagex Product or any Jagex authorised forums or social media platforms. Except as provided in these Terms, use of the Jagex Product does not grant you any right, title, interest or license to any such intellectual property you may access through the Jagex Products. For the avoidance of doubt, Jagex is the absolute owner of any and all Jagex Products, Items and Virtual Currencies. Except as provided in these Terms, any use or reproduction of the Jagex Products or intellectual property therein is strictly prohibited. THE JAGEX PRODUCTS AND ANY ASSOCIATED SOFTWARE ARE LICENSED TO YOU, NOT SOLD. YOUR LICENSE CONFERS NO TITLE OR OWNERSHIP TO THE JAGEX PRODUCTS OR SOFTWARE. JAGEX IS THE ABSOLUTE OWNER OF ALL JAGEX PRODUCTS, INCLUDING ANY IN-GAME ITEMS USERS MAY HOLD IN THEIR ACCOUNTS, AND VIRTUAL CURRENCIES. When setting up an Account for a Jagex Product, you may be asked to choose a username that will be used to identify you to other users. For example, a Jagex Product character name. You must not choose a username that infringes the rights of any third party, impersonates Jagex staff or other users, which is deliberately confusing, offensive, racist, obscene, hurtful, unlawful or otherwise inappropriate or which breaches the username requirements specified in the applicable rules relating to the Jagex Product. We reserve the right (at our sole and absolute discretion), to change any username for any reason or take such other action as we believe appropriate. You agree to keep your password safe at all times and not to disclose it to any other person. You are fully responsible for all activities on your Account (including the activities of all persons who use your password to gain access to your Account or who use the device on which the Jagex Product or related software is installed and/or downloaded) and for complying with any licences granted in these Terms and for any software. You are expressly prohibited from allowing anyone else to use your Account or to play or access the Jagex Product on your behalf. We reserve the right to Stop immediately your Account if someone else uses it. To help ensure the safety of your password, you must keep your computer and/or device (as applicable) free of viruses and other malicious code including Trojans, worms, time bombs, malware and spyware. You must use your password in accordance with the password requirements specified in the rules of the Jagex Product. REAL JAGEX STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD. We do not guarantee Jagex Products will be secure or free from bugs or viruses. You must not attempt to gain unauthorised access to the Jagex Product, the server on which the Jagex Product is stored, or any server, computer or database connected to the Jagex Product. You must not attack the Jagex Products via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them in accordance with our Privacy Policy. In the event of such a breach, your right to use and licenses granted in these Terms to the Jagex Product will cease immediately without notice from us. If you believe that someone has stolen your password or you believe you have lost or had stolen the device upon which the Jagex Product or related software is installed or accessible or you believe that someone other than you has gained access to your Account, you should immediately submit an Account recovery request via the Jagex Product’s main menu. You will remain responsible for your Account until you have notified us. **7. Intellectual property rights, ownership and restrictions** Jagex ®, RuneScape ®, and Old School RuneScape ® are registered and/or unregistered trademarks of Jagex in the United Kingdom, the United States, the European Union and other territories. The names, brands and logos of all other videogames published by Jagex, whether existing now or in the future, are either the registered and/or unregistered trademarks of Jagex or owned by third-parties and used under licence by Jagex. You must not create or provide any other means by which any Jagex Product may be played by others (including, without limitation, replacement or modified client/server software or server emulators). Please note that any such activity may constitute civil wrongs and/or criminal offences, and we reserve the right to take such action as appropriate in the circumstances should we become aware that such offences are being committed. Materials (including without limit all information, software, data, text, photographs, graphics, sound and video) placed on any Jagex Product by us, or on our behalf, are protected by our (or our business partners/suppliers/advertisers or licensors) copyright and other intellectual property rights. You may not use these materials or any Jagex Product except in accordance with these Terms and for personal and non-commercial use only. You acknowledge that all intellectual property and other rights, title and interest in any Jagex Product, including without limitation any game character, Account, content, Virtual Currency and virtual items in the Jagex Products are and will remain the property of Jagex and/or its licensors. As part of the license granted under these Terms, you are only granted limited non transferrable, non-sub-licensable permission (which can be revoked at any time) to use such game characters, Account, content, Virtual Currency, virtual items and/or Jagex Product, subject to and in accordance with these Terms and solely for your personal and non-commercial use. You will not be considered as an 'owner' or as having any form of proprietary interest in any such game characters, Account, content, Virtual Currency, virtual items or Jagex Product. Notwithstanding the above, to the extent that you are considered under applicable law as having gained any form of right, title and/or interest in any game characters, Account, content, Virtual Currency, virtual items, Jagex Product or elements thereof, and to the extent that such right, title and interest includes material subject to copyright, patent, trade secret, or other proprietary right protection, you hereby (i) unconditionally and irrevocably assign (including by way of a present assignment of future copyright), with effect from the date of their creation, to Jagex, its successors and assigns, all right, title and interest that you may have, or may in the future have, in and to the foregoing, including all copyrights, patents, trade secrets, rental and lending rights and other intellectual property and/or proprietary rights therein (including the right to register, and any and all renewals, reversions, divisions, extensions and/or revivals thereof); (ii) unconditionally and irrevocably waive, and shall never assert, any moral rights or similar rights in the foregoing that may be attributed to you and any claim based on or arising out of Jagex and its licensors' use of the foregoing, and (iii) agree not to support, maintain or permit any claim by a third party for infringement of any moral rights in any such game characters, Account, content, Virtual Currency, virtual items and/or Jagex Product, or any claim based on or arising out of Jagex's use of the foregoing. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP, TITLE OR OTHER PROPRIETARY INTEREST IN ANY JAGEX PRODUCT OR ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO AN ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF JAGEX. Jagex does not permit any: (a) transfers of virtual items or Virtual Currency which take place outside the rules of a Jagex Product; or (b) transfers of Accounts; or (c) sale, gift or trade in the real world of anything that appears or originates in a Jagex Product. Jagex reserves the right to stop offering a Jagex Product or a particular part of a Jagex Product at any time either permanently or temporarily, at which point any license granted to you to use the Jagex Product or a part thereof will be automatically terminated or suspended and your Account Stopped. In such event, Jagex shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued elements of the Jagex Product unless required by law. **8. Game Rules** You must comply with the current version of any rules, guidelines, codes of conduct or instructions specified in any Jagex Product including our game rules, the current version of which for each Jagex Product are linked below ("**Game Rules**"). The Game Rules are expressly incorporated into these Terms. Any use of a Jagex Product not in accordance with the Game Rules exceeds the scope of the license granted by these Terms and is prohibited. RuneScape Rules are [here](https://legal.jagex.com/docs/rules/rules-of-runescape) Old School RuneScape Rules are [here](https://legal.jagex.com/docs/rules/rules-of-old-school-runescape) **9. User Content** You acknowledge that you will be responsible for whatever User Content you submit and you, not Jagex, will have full responsibility for the User Content, including its legality, reliability, appropriateness and originality and compliance with all applicable laws and regulations. You will comply with and be bound by the Terms relating to User Content, as set out in section 10 below. We reserve the right without notice or refund, to monitor, record, suspend, remove or delete User Content and/or suspend or permanently disable your Account and/or to disclose to the relevant authorities any User Content if: (a) it is the subject of a complaint; (b) if we consider or suspect that that it breaches or may breach our Terms (including our content standards policy) or the rules of a Jagex Product (including the Game Rules); (c) if we consider that such steps are necessary to protect us or others; (d) a criminal act or civil wrong has been committed; or (e) we are required to do so by law or an appropriate authority. If you wish to notify Jagex of a complaint in relation to User Content (including an allegedly defamatory statement), whether contained, as applicable, on our website, or in relation to a Jagex Product in any format and you believe such User Content, breaches the Terms set out in section 10, please contact our [customer support team](https://support.runescape.com/hc/en-gb/sections/360000236977-Contact-Us-) and you will need to provide the following information: 1. Your contact details, including your full name, player name (if applicable), your postal address, telephone number and email address. 2. The full details of the material complained about and the reasons for the complaint. 3. The exact and full url where you found the material and a screenshot of the in-game material; 4. If the request relates to copyright or other intellectual property, provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or an authorised representative of the rights holder. You have the ability to remove User Content which you have posted on a Jagex Product forum. This can be done through the editing features within the Jagex Product. If you would like assistance with this, please contact Jagex via the customer support section of the relevant Jagex Product website, application or device as applicable. You should be aware that removing User Content from public display may not ensure the complete or comprehensive deletion of the posted User Content. **10. Content standards policy** You shall ensure that all User Content created or posted by you satisfies the requirements set out in this section 10. These requirements apply in addition to our web page specific User Content policies, such as any policies on Jagex forum posts, in-game chat and private messaging or other policies published on our websites from time to time. In addition to agreeing to comply with the letter of these provisions, you also undertake to comply with the spirit behind it. You must not encourage or assist any other user to breach these provisions. You are solely responsible for your User Content including any User Content you place on any wiki or forum or other third-party content sharing or social site. User Content: * **Must:** * be accurate, complete, uploaded or sent in good faith and compliant with all applicable laws, regulations and codes of conduct; and * only be uploaded or sent if you own the rights in such content, have appropriate permission from the rights owner, or are otherwise authorised by law. * **Must Not:** * be illegal under any applicable laws, including but not limited to the Online Safety Act (OSA) in the UK or the Digital Services Act (DSA) in the EU. This includes a prohibition on all primary priority content, priority content (both as defined in the OSA) and illegal content (as defined in each of the OSA and DSA); * be obscene, sexually explicit, pornographic or in any way related to sexual exploitation of children or adults; * encourage, promote or provide instructions for (i) suicide, (ii) self-harm, or (iii) an eating disorder or behaviours associated with an eating disorder; * be abusive or bullying, whether targeting someone on the basis of their characteristics (including race, religion (including lack of religion), sex, sexual orientation, disability (including any physical or mental impairment) or gender reassignment) or otherwise; * incite hatred against people on the basis of their characteristics; * be inflammatory, threatening, intentionally misleading, harassing or deceptive or fraudulent in any way; * encourage, promote or provide instructions for an act of violence or terrorism or depict real or realistic violence or injury of any person or animal (real or not); * encourage, promote or provide instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else; * encourage any person to ingest, inject, inhale or in any other way self-administer a physically harmful substance or a substance in such quantity as to be physically harmful; * promote discrimination, promote or endorse any illegal activity, or otherwise be objectionable; * be defamatory or an invasion of an individual's right to privacy; * infringe the intellectual property or other rights of any third party, including copyrights, trademarks, database rights, any rights of confidentiality or any similar rights; * attempt to or purport to spread information that is false or inaccurate or misleading; * attempt to or purport to impersonate any person or misrepresent your identity, affiliation or connection to any other person; * include hyperlinks or connections to third party websites; * contain viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to affect the operation of any computer software, hardware or network; * reveal details that enable you or anyone else to be identified or contacted outside of the game (e.g. last name, postal/email address or telephone number); * have any commercial purpose; * involve junk mail, spam, pyramid selling or similar schemes; or * consist of any other content that, in our opinion breaches or may breach the spirit of or intention behind any of the above "must nots". together, "**Prohibited Content**". Jagex takes measures to prevent users, including users under 18, from encountering Prohibited Content as set out in these Terms at Section 4 (Users under 18), Section 5 (Safety and Abuse) including the section relating to 'Moderation', Section 9 (User Content) and Section 11 (Jagex Stopping your account). You agree that by submitting any material of any kind to us (including but not limited to posting chat) for any purpose connected with any Jagex Product (for examples, suggestions and ideas for any game or contributions to any gallery page), you are giving us a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, worldwide, royalty-free license to use, modify, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) publish and distribute such User Content for any purpose including the making available of such User Content to third parties, provided that Jagex may not use User Content in violation of the Privacy Policy. You agree to waive any moral rights to the extent permitted by law and that you will not withdraw the submission or attempt to make a charge for its use. Furthermore, you warrant and represent that you are the exclusive copyright and intellectual property rights holder in relation to the submission and that the submission in no way breaches the rights of any other person or entity. Any User Content you upload to a Jagex Product will be considered non-confidential and non-proprietary. You warrant and represent that any User Content you upload is your original content, does not contain any third-party personal data, and that you have all necessary rights and consents to provide us with such User Content. You undertake and acknowledge that you shall have no ownership or other proprietary interest in the Jagex Product or User Content that you create, except as expressly stated within these Terms. You undertake, acknowledge and agree that any interest in any elements of the User Content that represent, comprise, derive or are based upon any intellectual property rights which exist within the Jagex Product (including but not limited to any computer code, themes, objects, characters, character names, stories, dialogues, catch phrases, locations, concepts, artwork images, animation, sounds, musical compositions, audio-visual effects or text), including without limitation copyrights, trademarks and other intellectual properties therein and/or related thereto, whether or not registered or registerable, are owned by, or for the benefit of Jagex and its licensors. **11. Jagex Stopping your account** If, acting reasonably, we consider that: 1. Our Terms or any Jagex Product rules (including the Game Rules) - have or may have been breached or will be breached; and/or 2. there has been fraudulent, unlawful or abusive activity; and/or 3. it is necessary in order to prevent or stop any harm or damage to us, to any Jagex Product, to other players, the general public or to you (if for example we feel you are spending an excessive amount of money on virtual items and content relating to any Jagex Product) then: In our sole discretion, we may at any time: (i) Stop (as defined above) any or all of your Accounts for Jagex Products; (ii) restrict access to any content-uploading or other feature of the Jagex Product or related services; and/or (iii) restrict access to or delete Virtual Currency or anything acquired by means of Virtual Currency. These actions may result in loss of real money paid in prohibited transactions, such as Account trading. If we take any of the above action, you may have a right of appeal. Details can be found [here](https://support.runescape.com/hc/en-gb/articles/115002238729-Appeal-an-offence). WE DO NOT GUARANTEE THE ONGOING SUPPLY OF ANY JAGEX PRODUCT OR THAT THE JAGEX PRODUCT AND ANY RELATED SERVICES AND CONTENT WILL BE AVAILABLE AT ALL TIMES, IN ALL LOCATIONS, OR AT ANY GIVEN TIME OR THAT WE WILL CONTINUE TO OFFER SUCH JAGEX PRODUCTS, RELATED SERVICES AND CONTENT FOR A PARTICULAR LENGTH OF TIME. UPON REASONABLE NOTICE TO YOU (AND WITHOUT REASON), JAGEX MAY STOP ANY ACCOUNT AND YOU ACKNOWLEDGE AND AGREE THAT YOU ARE NOT ENTITLED TO ANY REFUND FOR ANY AMOUNTS PAID IN CONNECTION WITH THE ACCOUNT. **12. Payments and Subscriptions** Jagex will not be liable for any use or sales tax that you may be subject to in relation to your use of Jagex Products. If any use or sales taxes are payable in respect of your use of Jagex Products, Jagex may charge you for such taxes, in addition to any other payments due to Jagex from you. By agreeing to these Terms, you represent to Jagex that you are the authorised user of any payment information or method which you provide to Jagex or use in connection with any Jagex Products, including but not limited to any credit or other payment card details, PIN numbers, key or account associated with that payment, and you authorise Jagex to charge your credit card or process your payment with the relevant third-party payment processor for amounts payable by you. Jagex may require you to provide your address or other personal information in order to meet its obligations under applicable tax law. By agreeing to these Terms, you represent that such address is your place of residence and that any other such details are accurate and up-to-date, and that you have not and will not use IP proxying or any other methods to disguise the place of your residence, whether to circumvent geographical restrictions on game content, to purchase at a pricing not applicable to your country or area of residence, or for any other purpose. If you do this, Jagex may Stop your Account. You need a subscription to use certain features of Jagex Products. If you apply for a subscription, you must abide by the terms and conditions of our Subscription Terms set out [here](https://legal.jagex.com/docs/terms/subscription-terms-and-conditions). You can find out what subscription packages are currently available by checking the membership page of the relevant Jagex Product website. We reserve the right to alter the Subscription Terms at any time and will provide reasonable notice of material changes, subject to applicable law ("**Changes**"). **13. Virtual Currencies, micro-game credits and virtual items** In certain Jagex Products, you may be given the opportunity to purchase a license (or in our sole discretion, acquire a license as a free promotion) of: (i) Virtual Currencies, and/or (ii) credits that can be redeemed to play micro-games (**"Micro-Game Credits"**). Virtual Currencies and Micro-Game Credits can be redeemed (i.e. used) to acquire certain digital goods/services in the Jagex Product, which we describe below as **"Items"**. If you obtain a license to use such Virtual Currency or Micro-Game Credits from Jagex, you must check that they have been correctly credited to your Account and tell us immediately if not. If you confirm you wish to purchase or acquire a license to such Virtual Currencies and Micro-Game Credits (as applicable), we will only be legally bound to provide you with such a license of the Virtual Currencies and Micro-Game Credits (as applicable) if we (or our third party operators) subsequently notify you of our acceptance in response to your confirmation and only once the Virtual Currencies and Micro-Game Credits are made available as part of the Jagex Product. You agree that when you obtain your Virtual Currencies and/or Micro-Game Credits from us or our authorised partners, you receive a personal, limited, non-transferable, non-sub-licensable, non-exclusive, revocable license to access and select the rights and entitlements that Jagex expressly makes available to you associated with such Virtual Currencies and/or Micros-Game Credits and only in respect of the applicable Jagex Product. The Virtual Currencies and/or Micro-Game Credits are licensed to you and not sold. Any license granted is subject to your strict compliance with these Terms. PLEASE TAKE NOTE THAT VIRTUAL CURRENCIES AND MICRO-GAME CREDITS ARE SUBJECT TO THE FOLLOWING VERY IMPORTANT RESTRICTIONS: Virtual Currency and Micro-Game Credits may expire if they have not been redeemed within a certain period after acquisition, so you should redeem these as soon as possible. The expiry period is whatever we specify when you acquire the Virtual Currency or Micro-Game Credits or, if we haven't specified a time limit, twelve months from acquisition. Virtual Currency and Micro-Game Credits can only be redeemed within the world of the relevant Jagex Product where you acquired them. Each Jagex Product may contain one or more Virtual Currencies or Micro-Game Credits and unless otherwise stated, each Virtual Currency or Micro-Game Credit is independent and is not exchangeable for any other Virtual Currency or Micro-Game Credit in the same Jagex Product. WE MAY AT ANY TIME IN OUR SOLE DISCRETION CHANGE OR REMOVE ANY ITEM WHICH CAN BE ACQUIRED USING VIRTUAL CURRENCY OR MICRO-GAME CREDITS, AS WELL AS CHANGE THE AMOUNT OF VIRTUAL CURRENCY OR MICRO-GAME CREDITS NEEDED TO ACQUIRE A PARTICULAR ITEM. You may only redeem Virtual Currency or Micro-Game Credits for Items, including random Items, on offer at the time of redemption. Virtual Currency and Micro-Game Credits do not have any inherent monetary value and are not your own private property. When you purchase or acquire the license to use Virtual Currency or Micro-Game Credits, you do not own the Virtual Currency or Micro-Game Credits. Instead they constitute an element of your license in the relevant Jagex Product. Similarly, any Virtual Currency or Micro-Game Credits balance shown in your Account does not constitute a real-world balance or reflect any stored monetary value in any real-world currency. We do not provide any cash or refunds for Virtual Currency, Micro-Game Credits or Items (except as required by law) and Virtual Currency, Micro-Game Credits and Items do not have any real-world monetary value. Virtual Currency or Micro-Game Credits are for your personal use only and as part of your Account with the relevant Jagex Product. You must not sell or transfer, trade, or exchange them (whether by itself or by transferring your Account) or make them available to anyone else or attempt to do so, or encourage anyone else to do any of these things. Virtual Currency, Micro-Game Credits and Items can never be redeemed for real world money, goods or any other item of monetary value, and cannot be inherited. We may impose additional restrictions concerning the acquisition or redemption of Virtual Currency, Micro-Game Credits and Items. For example, we may cap the amount of Virtual Currency or Micro-Game Credits which can be acquired, held or redeemed in any particular period or we may impose restrictions based on your country of residence. CERTAIN ITEMS MAY ALSO ONLY BE AVAILABLE TO SUBSCRIBERS. FOR THE AVOIDANCE OF DOUBT, VIRTUAL CURRENCY AND MICRO-GAME CREDITS HAVE NO CASH VALUE, DO NOT ACCRUE INTEREST AND, UNLESS OTHERWISE REQUIRED BY LAW, ARE NOT REDEEMABLE OR REFUNDABLE FOR ANY SUM OF MONEY OR MONETARY VALUE FROM JAGEX AT ANY TIME. Jagex reserves the right to restrict access to, delete, reduce or liquidate Virtual Currency or Micro-Game Credits: (1) if you have misused the Virtual Currency or Micro-Game Credits; (2) if you have breached or may breach any of these Terms; (3) if the Virtual Currency or Micro-Game Credits were awarded in error; (4) if a payment for Virtual Currency or Micro-Game Credits is charged back or otherwise cancelled or reversed; or (5) if you have used Virtual Currency or Micro-Game Credits to conduct any fraudulent or illegal activity. Jagex reserves the right to restrict access to or delete Items: (1) if you have misused the Items; (2) if you have breached or may breach any of these Terms; (3) if the Items were purchased using Virtual Currency or Micro-Game Credits awarded in error; or (4) if a payment for Virtual Currency or Micro-Game Credits used to purchase the Items is charged back or otherwise cancelled or reversed. In addition, Items that have been acquired by the redemption of Virtual Currency or Micro-Game Credits may expire after a period of time, which by default shall be twelve months from acquisition. In addition, Items may have particular restrictions, or be consumed or extinguished in the course of your use of a Jagex Product. WE MAY AT ANY TIME DECIDE TO END IN PART OR ITS ENTIRETY THE VIRTUAL CURRENCY OR MICRO-GAME CREDITS PROGRAM FOR ALL OR ANY OF OUR JAGEX PRODUCTS. BEFORE WE DELETE THE UNUSED VIRTUAL CURRENCY OR MICRO-GAME CREDITS, WE WILL ENDEAVOUR TO CONTACT YOU TO GIVE A REASONABLE TIME PERIOD IN WHICH TO REDEEM THEM. Jagex Product Bonds Where applicable, within certain Jagex Products, users may be entitled to purchase from us, a bond ("**Jagex Product Bonds**"). These Jagex Product Bonds can be used to redeem or trade against certain other Virtual Currencies, Micro-Game Credits, subscriptions Items, any promotion Items run by Jagex, and any other particular virtual product or service in the relevant Jagex Product (these collectively as "**Redemption Items**"). All Jagex Product Bonds are redeemable or tradeable in the relevant Jagex Product and cannot be redeemed or traded across different Jagex Products. For example, in relation to the Jagex Product Old School RuneScape, users can purchase an Old School Jagex Product Bond from Jagex. Old School Jagex Product Bonds are tradeable only within Old School RuneScape and RuneScape Jagex Product Bonds are tradeable only within RuneScape. Old School Jagex Product Bonds cannot be transferred to RuneScape to use for RuneCoins or Keys, nor can RuneScape Jagex Product Bonds be transferred to Old School RuneScape. More information can be found at the links below: OSRS click [here](https://oldschool.runescape.com/oldschool/bonds) RS click [here](https://www.runescape.com/bonds) If you obtain a Jagex Product Bond from Jagex, you must check that it has been correctly credited to your Account and tell us immediately if not. PLEASE TAKE NOTE THAT JAGEX PRODUCT BONDS ARE SUBJECT TO THE FOLLOWING VERY IMPORTANT RESTRICTIONS: Jagex Product Bonds can only be traded and redeemed within the Jagex Product to which they relate. WE MAY AT ANY TIME CHANGE OR REMOVE ANY REDEMPTION ITEMS WHICH CAN BE PURCHASED USING A JAGEX PRODUCT BOND, AS WELL AS CHANGE THE AMOUNT OF THE JAGEX PRODUCT BOND NEEDED TO ACQUIRE A PARTICULAR REDEMPTION ITEM. You may only redeem the Jagex Product Bond for Redemption Items on offer at the time of redemption. Jagex Product Bonds: (i) do not have any real-world monetary value; (ii) cannot be redeemed for real world money and cannot be inherited; and (iii) are not your own private property. A Jagex Product Bond constitutes an element of your license in a Jagex Product. WE DO NOT PROVIDE ANY CASH OR REFUNDS FOR JAGEX PRODUCT BONDS (EXCEPT AS REQUIRED BY LAW). WE MAY IMPOSE ADDITIONAL RESTRICTIONS AT OUR SOLE DISCRETION CONCERNING THE ACQUISITION OR REDEMPTION OF JAGEX PRODUCT BONDS. FOR EXAMPLE, WE MAY CAP THE AMOUNT OF JAGEX PRODUCT BONDS WHICH CAN BE ACQUIRED, HELD OR REDEEMED IN ANY PARTICULAR PERIOD OR WE MAY IMPOSE RESTRICTIONS BASED ON YOUR COUNTRY OF RESIDENCE OR WE MAY IMPOSE RESTRICTIONS FOR OTHER REASONS WE DEEM NECESSARY. Jagex reserves the right to restrict access to, delete, reduce or liquidate Jagex Product Bonds: (1) if you have misused the Jagex Product Bond; (2) if you have breached or may breach any of these Terms; (3) if the Jagex Product Bond was awarded in error; (4) if a payment for a Jagex Product Bond is charged back or otherwise cancelled or reversed; or (5) if you have used Jagex Product Bonds to conduct any fraudulent or illegal activity. Jagex reserves the right to restrict access to or delete Redemption Items: (1) if you have misused the Redemption Items; (2) if you have breached or may breach any of these Terms; (3) if the Redemption Items were purchased using Jagex Product Bonds awarded in error; or (4) if a payment for Jagex Product Bonds used to purchase Redemption Items is charged back or otherwise cancelled or reversed. In addition, Redemption Items that have been acquired by the redemption of Jagex Product Bonds may expire after a period of time, which by default shall be twelve months from acquisition. Redemption Items may have particular restrictions, or be consumed or extinguished in the course of your use of the relevant Jagex Product. WE MAY AT ANY TIME DECIDE TO END PART OF OR THE ENTIRETY OF THE JAGEX PRODUCT BOND PROGRAM. BEFORE WE DELETE ANY UNUSED JAGEX PRODUCT BOND, WE WILL ENDEAVOUR TO CONTACT YOU TO GIVE YOU A REASONABLE TIME PERIOD IN WHICH TO REDEEM IT. IF YOUR ACCOUNT FOR A JAGEX PRODUCT REMAINS DORMANT (I.E. IS NOT USED) FOR MORE THAN 12 MONTHS, AND THERE IS UNREDEEMED VIRTUAL CURRENCY, MICRO-GAME CREDITS OR JAGEX PRODUCT BONDS ASSOCIATED WITH YOUR ACCOUNT, WE MAY CHOOSE TO CREDIT YOUR ACCOUNT WITH ITEMS OF EQUIVALENT VALUE FOR THIS EXPIRED VIRTUAL CURRENCY, MICRO-GAME CREDITS OR JAGEX PRODUCT BONDS. WE WILL ENDEAVOUR TO CONTACT YOU BY EMAIL PRIOR TO SUCH ACTION BEING TAKEN. You agree that Virtual Currency, Micro-Game Credits and Jagex Product Bonds cannot be sold or transferred (including selling or transferring the relevant Account) and cannot be exchanged for cash or any other goods and services, except for virtual items provided for within the appropriate Jagex Product. You agree that we are not responsible for and provide no guarantee relating to the necessary use or registration of any lost Virtual Currency, Micro-Game Credits or Jagex Product Bonds, whether they are deleted by you, or lost through any virus, bug, glitch, or similar error. **14. Refund policy** We are happy to review requests for refunds on a case by case basis. Unless required by law, we will not refund any amounts paid in relation to subscriptions, Micro-Game Credits, Jagex Product Bonds or Virtual Currency when: * You have been the victim of in-game scamming, as there are warnings about avoiding this on the Jagex Products (however, we will try to assist you to recover your Account). * You have been Stopped from a Jagex Product for violating these Terms including any rules of a Jagex Product (including the Game Rules) or the User Content policy. * You have been using unauthorised software to access the Jagex Product. * Jagex stops offering the Jagex Product. * You decide to cancel your subscription or Account outside of a relevant cooling-off period. If, after reading the above, you wish to request that we consider a refund, then please visit the Support section of the applicable Jagex Product website for assistance, providing as much information as possible. Payment support can be accessed [here](https://support.runescape.com/hc/en-gb). Please note, refunds are given at the sole discretion of Jagex (however your statutory rights are unaffected). **15. Functioning of Jagex Products** We will use reasonable endeavours to maintain the operation of the Jagex Products and rectify faults as quickly as possible. Jagex reserves the right to modify, including by way of regular updates, the Jagex Products and we may have to suspend operation of a Jagex Product without notice for repair, maintenance, improvement, security or any other reason. If so, we will do our best to ensure that the suspension is as short as possible. We cannot accept responsibility for such suspensions, interruptions or errors caused by circumstances outside our reasonable control (see section 22 below). Third Party Software Some Jagex Products require additional software, known as "client software" in order to operate on certain devices. Jagex provides this client software for free on the relevant Jagex Product websites. Jagex recognises that for some Jagex Products, alternative software may exist ("**Third-Party Software**"). Jagex does not recommend, endorse or authorise the use of such Third-Party Software with the relevant Jagex Product. Third-Party Software will never be available for download on any Jagex approved websites. Jagex does however, currently tolerate such Third-Party Software to be used by users to access the relevant Jagex Product provided such Third-Party Software complies with any rules or guidance issued by Jagex (including the [Game Rules](https://legal.jagex.com/docs/rules)), and such guidance shall be wholly within the sole discretion of Jagex. Jagex gives no warranties or representations in relation to any Third-Party Software and does not grant a license; any license to the user for such Third-Party Software is granted by the relevant third party who has provided the Third-Party Software. Further, users who use such Third-Party Software do so at their own risk and accept that any warranties and representations whether contained in these Terms or implied by statute shall to the maximum extent applicable by law, not apply in respect of the Jagex Product when used in any way with such Third-Party Software. Jagex expressly reserves the right, at any time, to restrict user access to the Jagex Product, if Third-Party Software is used by the user in relation to the Jagex Product and to require all users to use only Jagex authorised client software thereafter. In such circumstance, Jagex shall use its reasonable endeavour to ensure all users are notified in advance and given a reasonable opportunity to download and install Jagex authorised client software. We cannot guarantee that any Jagex Product will work on or be compatible with or capable of being accessed on any particular devices, platforms, operating systems or equipment, or in conjunction with any particular non-Jagex approved software or connectivity services. We do not accept responsibility for such equipment, software or services. We also do not guarantee that the Jagex Product can be accessed in all geographic locations. Minimum technical specs and compatibility information is available on the websites of the Jagex Products. For details click [here](https://support.runescape.com/hc/en-gb/categories/200977411-Technical-Help). We cannot guarantee the ongoing supply of any particular Jagex Product. **16. Third party sites and technologies** JAGEX PRODUCTS MAY INCLUDE LINKS TO INTERNET SITES OR OTHER TECHNOLOGIES SUPPLIED BY THIRD PARTIES INCLUDING SITES/TECHNOLOGIES WHICH ENABLE YOU TO PAY BY MEANS OF PAYMENT METHODS PROVIDED BY THIRD PARTIES. WE MAKE NO PROMISES ABOUT THOSE THIRD-PARTY SITES TECHNOLOGIES OR THEIR CONTENT, PRODUCTS OR SERVICES AS THESE ARE OUTSIDE OUR REASONABLE CONTROL, AND JAGEX IS NOT RESPONSIBLE FOR THEIR CONTENT OR FOR THEIR COLLECTION, USE OR DISCLOSURE OF PERSONAL INFORMATION. ANY THIRD-PARTY SITES OR TECHNOLOGIES SUGGESTED ARE NOT ENDORSED, CONTROLLED OR VERIFIED BY JAGEX. JAGEX DOES NOT GUARANTEE THAT ANY SUGGESTED TECHNOLOGIES WILL WORK ON YOUR COMPUTER OR BE VIRUS FREE. ANY SUGGESTIONS MADE ARE NOT A WARRANTY OF ANY KIND AND JAGEX IS NOT RESPONSIBLE FOR ANY DISRUPTION, PROBLEM, DAMAGE, DATA LOSS, COST OR INCONVENIENCE CAUSED BY THE SUGGESTED SITES OR TECHNOLOGIES. JAGEX WILL NOT PROVIDE SUPPORT FOR ANY SITES OR TECHNOLOGIES WHICH ARE NOT ITS OWN. JAGEX EXERCISES NO CONTROL OVER THE COPYRIGHT, PATENT OR TRADEMARK COMPLIANCE OR LEGALITY OF THE SUGGESTED SITES OR TECHNOLOGIES. TO THE MAXIMUM EXTENT ALLOWED BY LAW, JAGEX EXPRESSLY DISCLAIMS LIABILITY FOR ANY LOSS OR DAMAGE CAUSED BY YOUR ACCESS OF ANY THIRD-PARTY SITES OR TECHNOLOGIES. **17. OUR AND YOUR LEGAL RESPONSIBILITY** JAGEX PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, WE PROVIDE NO EXPRESS, IMPLIED OR STATUTORY WARRANTIES THAT YOU WILL BE ABLE TO ACCESS OR USE A JAGEX PRODUCT AT THE TIMES OR LOCATIONS OF YOUR CHOOSING OR THAT A JAGEX PRODUCT WILL BE UNINTERRUPTED OR FREE OF ERRORS, BUGS, CORRUPTION, LOSS, INTERFERENCE, HACKING OR VIRUSES. ACCORDINGLY, JAGEX IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE INOPERABILITY, UNAVAILABILITY OR SECURITY VULNERABILITIES OF THE JAGEX PRODUCT OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY, OR RELIABILITY OF THE JAGEX PRODUCT. WE ALSO MAKE NO GUARANTEE THAT THE JAGEX PRODUCTS WILL WORK WITH OR CAN BE ACCESSED ON ANY PARTICULAR DEVICES, PLATFORMS, OPERATING SYSTEMS OR EQUIPMENT, OR IN CONJUNCTION WITH ANY PARTICULAR SOFTWARE OR CONNECTIVITY SERVICES. WE DO NOT ACCEPT RESPONSIBILITY FOR SUCH EQUIPMENT, SOFTWARE OR SERVICES. JAGEX EXPRESSLY DISCLAIMS LIABILITY FOR ANY LOSS OR DAMAGE CAUSED BY US OR OUR EMPLOYEES OR AGENTS IN CIRCUMSTANCES WHERE (A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US OR BY ANY OF OUR EMPLOYEES OR AGENTS; (B) SUCH LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR (C) SUCH LOSS OR DAMAGE RELATES TO A BUSINESS. BY USING A JAGEX PRODUCT OR SERVICES OFFERED BY JAGEX, YOU AGREE TO WAIVE ANY LEGAL DUTY OF CARE OWED TO YOU BY JAGEX, TO THE MAXIMUM EXTENT ALLOWED BY LAW. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, OUR TOTAL LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING LIABILITY FOR ANY LOSSES, COSTS, EXPENSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH A JAGEX PRODUCT OR THESE TERMS SHALL NOT EXCEED (IN AGGREGATE} THE MONETARY AMOUNT EQUIVALENT TO THE SUBSCRIPTION FEES, RELATING TO THE JAGEX PRODUCT, ACUTALLY PAID BY YOU TO JAGEX DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE OF THE CAUSE OF ACTION FIRST ARISING. NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT JAGEX'S LIABILITY FOR ANY LOSS OR DAMAGE, TO THE EXTENT THAT SUCH LIABILITY CANNOT UNDER ANY APPLICABLE LAW BE EXCLUDED OR LIMITED. YOU WILL BE LIABLE FOR ANY LOSS OR DAMAGE WE SUFFER ARISING FROM YOUR BREACH OF THIS AGREEMENT OR MISUSE OF A JAGEX PRODUCT. WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION. PLEASE NOTE THAT WE ONLY PROVIDE JAGEX PRODUCTS FOR PERSONAL USE. YOU AGREE NOT TO USE THE JAGEX PRODUCTS FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY OR ANY INDIRECT OR CONSEQUENTIAL LOSS. NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER. **18. Export Laws** You must comply with all applicable domestic and international export laws and regulations (which may be amended from time to time) that apply to the services, Virtual Currencies, virtual items, or your Account, which include restrictions on destinations, users, and use. You agree not to use, export, re-export, download, or otherwise transfer any part of the services, Virtual Currencies, virtual items, or your Account into (or to a national or resident of) any country to which any of the UK, EU Member State or U.S ("**Key Jurisdictions**") has issued an embargo, or to anyone on any Key Jurisdiction government list of specially designated nationals and blocked persons list and other sanctions lists administered by the authorities within those Key Jurisdictions. You represent and warrant that you are not located in, under the control of, or a national or resident of an embargoed country and that you are not a specifically designated national or blocked person. **19. HOW WE MAY USE YOUR PERSONAL INFORMATION** We will use your personal data as set out in Our [Privacy Policy](https://legal.jagex.com/docs/policies/privacy). This may include the use of marketing technologies for data analytics and personalised advertising. RULES ABOUT LINKING TO JAGEX PRODUCTS You may link to our home page or provide links to a Jagex Product's page within a third party app store or other third party site or platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it or the reputation of our products and services. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on a Jagex Product other than that set out above, please [contact us](https://support.runescape.com/hc/en-gb/sections/360000236977-Contact-U) at the relevant page. **20. LOCATION ALERTS AND NOTIFICATIONS** A Jagex Product may allow access to or make available opportunities for you to view certain content and receive other products, services and/or other materials based on your location. To make these opportunities available to you, the Jagex Product will determine your location using one or more reference points, such as GPS, Bluetooth and/or software within your device. If you have set your device to disable GPS, Bluetooth or other location determining software or do not authorise the Jagex Product to access your location data, you will not be able to access such location-specific content, products, services and materials. For more about how the Jagex Product uses and retains your information, please read our Privacy Policy. We may provide you with emails, text messages, push notifications, alerts and other messages related to the Jagex Product, such as enhancements, offers, products, events, and other promotions. After downloading the Jagex Product or software, you may, depending upon the device, be asked to accept or deny push notifications/alerts. If you deny, you will not receive any push notifications/alerts. If you accept, push notifications/alerts will be automatically sent to you. If you no longer wish to receive push notifications/alerts from the Jagex Product, you may opt out by changing your notification settings on your device. With respect to other types of messaging or communications, such as emails, text messages, etc., you can unsubscribe or opt out by either following the specific instructions included in such communications, or by emailing us with your request at . You agree to receive pre-programmed notifications on the Jagex Product from merchants if you have turned on locational services on your mobile telephone or other handheld devices (as the case may be). **21. General** These Terms and any document incorporated by reference constitute the entire agreement between the parties with respect to its subject matter and supersede any previous terms between the parties in relation to such matters. The limitations, exclusions and restrictions in these Terms shall inure to the benefit of Jagex's licensors, successor and assigns. These Terms are drafted in the English language and may be translated into other languages. The English language version of these Terms shall prevail if there is a conflict or inconsistency or clarification required with other language versions. The headings in these Terms are for ease of reference only and shall be disregarded in construing or interpreting the Terms. If we fail to enforce any provision of these Terms, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. If any provision of these Terms is found by a court to be invalid, we agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect. We may transfer all or part of our rights or duties under these Terms provided we take reasonable steps to ensure that your rights under these Terms are not prejudiced. As these Terms are personal to you, you may not transfer any of your rights or duties under it without our prior written consent. A person who is not a party to these Terms shall have no rights to enforce any of its terms. These Terms are governed by the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction in relation to any dispute connected with these Terms or the Jagex Products. **22. Force Majeure** Force majeure means any cause or event beyond the reasonable control of the affected party including without limitation war, civil war, armed conflict or terrorist attack, nuclear, chemical or biological contamination, pandemic, strikes, civil action, unavailability of the internet, unscheduled hosting and maintenance to systems, power and data losses and acts of God. We shall not be obliged to perform our obligations under these Terms to the extent that we are prevented from doing so by reason of an event of force majeure. Performance of these Terms may cease during the continuation of the force majeure event and for such time after that event ceases as is necessary for us to start satisfying our obligations again. For so long as such force majeure event is continuing, our corresponding obligations under these Terms shall be suspended to the same extent. If such force majeure continues for a continuous period in excess of four months, we may terminate access to the Jagex Products immediately on service of notice to you. **23. Complaints** If you are dissatisfied with a Jagex Product or any aspect of it, please contact us via the customer support section of the Jagex Product website [here](https://support.runescape.com/hc/en-gb/sections/360000236977-Contact-Us-). If you are unhappy with the outcome of your complaint, please write to our registered office above providing us with the following information: your name, username, email address, the full details of your complaint, Jagex’s previous response to your complaint and why you disagree with the outcome. Please mark the letter for the attention of the "Customer Support Complaints Team". # Young Person's Terms and Conditions Below is a summary of the full terms and conditions to help young people between the ages of **13** and **18** understand the rules for using our website, playing our games and purchasing or using any of our other products or services. Our games are not designed to be played by children under the age of **13**. You are not allowed to create an account or play our games if you are under **13**. If you are between **13** and **18** years old, you can only play our games if you have the permission of your parent or guardian. This document does not replace the full terms and conditions, which can be accessed [here](/docs/terms/terms-and-conditions) and your parent or guardian should ensure they read and agree to the full terms and conditions. In particular, we encourage you to make sure you have read the sections on ["User Content"](#user-content) and ["Online Safety and Abuse"](#online-safety-and-abuse). All terms in capitals in this summary are defined in the full terms and conditions. Contents 1. Introduction 2. Who are we? 3. Setting up an account and accessing services. 4. Game Rules 5. Ownership of the games and services 6. User content 7. Online safety and abuse 8. Payment for services 9. Virtual Currencies and Micro Game Credits 10. Game Bonds 11. Cancellations and refunds 12. Closure of your account 13. Personal Information 14. Location Alerts and Notifications 15. Complaints ### Introduction This document, along with the [End User Licence Agreement](/docs/terms/eula) and [Privacy Policy](/docs/policies/privacy) set out the rules under which we allow you to play our games and access our websites and other services. This covers all games made available by us, including all versions of RuneScape and Old School RuneScape, any software you use to access the games, and our websites. In this document, when we refer to the 'games' we are referring to all our games, services, software or websites. We may need to update this document and change the terms. Where we make any important changes to these terms, the End User Licence Agreement, the Game Rules or our Privacy Policy, we will notify you. By continuing to access our games, you will be treated as having agreed to any updates. If you do not agree to these terms, you should stop using the games and delete them from your device. Depending on how you are accessing the games, additional terms and conditions may apply. For example, if you are accessing the games via an iPhone, Apple's App Store terms and conditions may also apply to you. ### Who are we? We are a videogames company called Jagex. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. ### Setting up an account and accessing services You may need to create an account if you want to play our games. When you create your account, you will need to choose a username that will be used to identify you to other players. Your username must not be: * deliberately confusing; * offensive; * racist; * obscene; * hurtful; * unlawful; or * inappropriate in any other way. Your username should also not include any intellectual property that belongs to anyone else – for example, your username should not include any trademarks or brand names that do not belong to you. We may need to change a username or take other actions if it breaches any of the above rules. When you play our games, we are granting you the right to do so. We refer to this right as your 'licence'. This licence is for your own personal and non-commercial use. The licence we grant you allows you to play the game and you should not try to use your access to the game for any other reason. For example, you are not allowed to: * copy or alter any of our software or share it with anyone else; * try and combine our software with anyone else's software or games; * make any mods or other creations based on our software; or * try and get round any of the security or technical measures which protect our software. You must always keep your password safe and not disclose it to anyone else or allow anyone else to use your account to access the games. You must also not take part in any real-world trading of accounts. If you think that someone else has got access to your account, you should complete an account recovery request via our website. You are responsible for anything that anyone else does using your account unless you notify us in this way. Don't encourage or help anyone else to break these rules. ### Game Rules You must obey the rules that are specific to the game you are playing. These rules can be found on our website here: * [RuneScape](/docs/rules/rules-of-runescape) * [Old School RuneScape](/docs/rules/rules-of-old-school-runescape) We may use anti-cheating technology within our games. This software will monitor your game play and the software and files on your computer for the purposes of detecting and preventing cheating. If the technology detects that there has been any cheating, we will investigate and if we believe you have been cheating we may cancel your account. ### Ownership of the games and services We own the games including all names brands and logos associated with the games. This includes the computer code for the games, the themes, objects, characters, character names, stories, dialogues, catch phrases, locations, concepts, artwork images, animation, sounds, musical compositions and audio-visual effects. It also includes the Virtual Currencies and Micro Game Credits that are described below. You are only granted a licence to play the games and to access your account and any game characters you create or Items that you purchase. You will not have any ownership over any of our property and you must not try and do anything to the games outside of what you are permitted to do in this document. We do not guarantee that the game, or any features within the game (including any Items, Virtual Currencies, Micro-Game Credits or Game Bonds) will be available forever and we may remove them at any time. When we decide to remove any of these features, we will try and give you a reasonable period of notice before we remove them. We shall try to ensure that the games continue to function normally at all times and will rectify any faults as quickly as possible. We may need to temporarily suspend access to the games in order to carry out maintenance or fix any errors. ### User Content Some of our games allow you to post comments and communicate with other players, either in private in-game messages or in public forums. We refer to these posts and communications as "User Content". You are responsible for all your User Content and you must ensure that it is appropriate and does not breach any laws or the rules set out in this document. You must also ensure that you own your User Content or have permission from the owner to use their content. Your User Content must not: * be rude, threatening, sexually explicit, misleading, untrue or bullying in any way; * promote violence or discrimination; * promote or approve of any illegal activity; * attempt to damage someone else's reputation or be an invasion of an individual's right to privacy; * contain any intellectual property that you do not own, for example, by including trademarks or brand names that belong to someone else; * contain any other person's confidential information; * pretend to be any person or attempt to trick people into thinking you are connected to any other person; * include hyperlinks or connections to third party websites; * contain any computer virus or any other harmful code designed to affect the operation of any computer system; * contain any details that would enable you or anyone else to be identified or contacted outside of the game (e.g. last name, postal/email address or telephone number); * have any commercial purpose (e.g. advertising any other products or attempt to make money outside of the game); * involve junk mail or spam; or * consist of any other content that, in our opinion, breaks or may break any of the above "must nots". We may delete any of your User Content if it breaks any of our rules (including the Game Rules) or if we consider that it is necessary to protect other individuals. If you wish to complain about another player's User Content, you can contact our [customer support team](https://support.runescape.com/hc/en-gb/p/contact) . You will need to provide us with: * your contact details including full name, player name, postal address, telephone number and email address; * details of the content you wish to complain about and the reason for your complaint; * where possible, the URL to the content you are complaining about and/or a screenshot of the content; and * if your complaint is that you own the content that another player has posted, you will need to provide some evidence that you are the real owner of that content. By creating User Content, you agree that we have the right to use the User Content in any way including copying, modifying and making public use of such content. This includes any suggestions and ideas that you have for the games and we will not be required to make any payments to you for such use. ### Online safety and abuse Before playing any of our games, you should read the information we have made available about [staying safe online](https://support.runescape.com/hc/en-gb/articles/209980025-Safety-tips). Your parent or guardian should also read [this information](https://support.runescape.com/hc/en-gb/articles/206747519-Parent-s-Guide#_ga=2.71780884.686086446.1621252205-1894930300.1619456436). We cannot guarantee that all players will follow the rules we have set out or behave appropriately when playing our games. Do not assume that anyone is who he or she claims to be and for your own safety you should not attempt to contact any player outside of the games. If you are the victim of any offensive or inappropriate behaviour or any online bullying, you should report it to us using the "Report Abuse" button in the game as well as reporting it to your parents or guardians. Alternatively you can contact our [customer support team](https://support.runescape.com/hc/en-gb/p/contact). We do not actively monitor any chat or other communication between players, however, we do have technology that monitors for certain keywords and phrases and can flag content for us to review. For example, we will review any content that suggests that a player is under 13 years of age or any content that suggests someone is thinking about harming themselves or others. ### Payment for services You need a subscription to use certain features of our games. If you apply for a subscription, you must make sure all the information that you provide is accurate (including the credit/debit card number and expiration date, and other payment details) and that you have parental or guardian consent if you are under 18. You must have the permission of the payment card holder before you apply for a subscription. You agree to pay all subscription fees specified when you apply including all applicable taxes. Unless otherwise stated, all prices shown for EU countries include VAT. Subscription payments will be taken at regular intervals (e.g. monthly if you select a monthly subscription) and will continue until you cancel your subscription. If you sign up for an initial free trial, your monthly payments will start at the end of the free trial. Any payments you make by credit or debit card will be subject to our credit/debit card terms which are available [here](/docs/terms/credit-debit-card-terms-and-conditions). You may cancel your subscription at any time by clicking [here](https://support.runescape.com/hc/en-gb/articles/206853909-Cancel-Subscription) or visiting the account management section on the menu screen of the relevant game. Once cancelled, you will not be charged any further subscription fees. We do not offer refunds for any payments already made in respect of subscriptions but you can of course use up any unused subscription credit in the account. ### Virtual Currencies and Micro Game Credits In some of our games, you may be able to use Virtual Currencies, and/or credits that can be redeemed to play micro-games. Virtual Currencies and Micro-Game Credits can only be used to acquire digital goods and services in the game. We refer to these goods and services as "Items". If you acquire any Virtual Currencies or Micro-Game Credits, you must tell us if they have not been correctly credited to your account. Any Virtual Currencies or Micro-Game Credits can only be used within the world of the relevant games where you acquired them. Each game may contain more than one Virtual Currency or Micro-Game Credit and they cannot be exchanged for any other Virtual Currency or Micro-Game Credit in the same game. They are personal to you and cannot be transferred to anyone else. Virtual Currency and Micro-Game Credits may expire if they have not been redeemed within a certain period of time, so you should redeem these as soon as possible. We will tell you what the expiry date is when you acquire the Virtual Currency or Micro-Game Credits. If we do not specify an expiry date, it is automatically set at twelve months from acquisition. Virtual Currency and Micro-Game Credits are not owned by you. They are an element within the game and are covered by the same licence terms that allow you to play the games. Virtual Currency and Micro-Game Credits have no real-world cash value and we do not offer any refunds for them. You must not sell or attempt to sell or transfer the Virtual Currencies or Micro-Game Credits to any other person. In some circumstances we may need to restrict access to or delete your Virtual Currency or Micro-Game Credits. This includes where: * you have misused the Virtual Currency or Micro-Game Credits; * you have breached the rules set out above; * if the Virtual Currency or Micro-Game Credits were awarded in error; * if you cancelled your transaction to acquire the Virtual Currency or Micro-Game Credits; or * if you have acted fraudulently or illegally. We may also delete any items that you have acquired using your Virtual Currency or Micro-Game Credits for the same reasons. ### Game Bonds In some of our games, you acquire Game Bonds that can be traded or redeemed against other Items or Virtual Currencies or Micro-Game Credits. If you acquire any Game Bonds, you must tell us if they have not been correctly credited to your account. Game Bonds: * can only be used within the world of the relevant games where you acquired them. * are not owned by you. They are an element within the game and are covered by the same licence terms that allow you to play the games. * Have no real-world cash value and we do not offer any refunds for them. In some circumstances we may need to restrict access to or delete your Game Bonds. This includes where: * you have misused the Game Bonds; * you have breached the rules set out above; * if the Game Bonds were awarded in error; * if you cancelled your transaction to acquire the Game Bonds; or * if you have acted fraudulently or illegally. We may also delete any Items that you have acquired using your Game Bonds for the same reasons. ### Cancellations and refunds Our cancellation policy can be found [here](https://support.runescape.com/hc/en-gb/articles/205981571-Refunds). We will review any requests for a refund on a case by case basis. Unless required by law, we will not issue a refund: * if you have been the victim of in-game scamming as there are warnings on how to avoid this on our websites and in our games, however, we will assist you in trying to recover your account; * if your account has been suspended or closed as a result of you breaking our rules (including the Game Rules or any of the rules referred to in this document); * if you have been using unauthorised software to access the games; * if we stop providing any of the games; or * if you decide to cancel your subscription or close your account. ### Closure of your Account If you have broken any of our rules or we believe you are going to break our rules, we may need to suspend, or permanently close your account or restrict your access to certain features within the game. This includes where we believe: * you are under 13; * you are between 13 and 18 and do not have your parent's or guardian's permission to the play the games; * you have been cheating; * you have shared your account details with another person; * your User Content is * the subject of an official complaint; * in breach of our User Content rules; or * in breach of the law, * you have acted unlawfully or dishonestly; and/or * it is necessary in order to prevent any harm to any other players or any damage to us. ### Personal Information We will only use your personal information as described in our Privacy Policy which is available [here](/docs/policies/privacy/aad). ### Location Alerts and Notifications Some of our games may make certain content, or other products and services available to you based on your physical location. In order to do this, we will need to access your location using GPS, Bluetooth or other software on your devices. If you do not allow the games to access this information, you will not be able to access this additional content. If you give us access to your location data, we will only use it in accordance with our Privacy Policy. ### Complaints If you are not happy with a game, please contact our [customer support team](https://support.runescape.com/hc/en-gb/p/contact). If you are still not satisfied with the outcome of your complaint, please write to our Customer Support Complaints Team at 220 Cambridge Science Park, Cambridge, England, CB4 0WA. You must include your name, username, email address and provide details of why you are unhappy with our initial response. # Subscription Terms & Conditions ### Subscriptions & Renewals "**Subscriber**" is used to describe a user of a Jagex Product who pays a fee to obtain enhanced features of that Jagex Product. We provide additional content and services to users who purchase a Subscription (a “**Subscription**”). You can find out what Subscription packages are currently available by checking the subscription page on the relevant product website. We may alter the packages on sale at any time. Unless you cancel prior to the end of your current Subscription term, your Subscription will automatically renew at the end of the current Subscription term. We may take payment for the new Subscription term up to 72 hours before the expiry of your existing Subscription term to prevent any breaks in play. You can check the end date of your current Subscription term by logging into your Account at . Membership subscriptions purchased for a character can be used by that character across both RuneScape and Old School. If you apply for a Subscription, you must ensure all the information that you submit is true and accurate (including, without limitation, where requested, your credit/debit card number and expiration date, and other payment details) and that you have appropriate parental or guardian consent if you are under 18 years of age. You agree to pay all Subscription fees specified when you apply including all applicable taxes. By submitting your order, you are making an offer to subscribe to the relevant part of the Jagex Product. Your offer is accepted and a binding contract occurs when: (i) we send a message to your Account mail inbox or an email to your billing address confirming that your payment has been received, or (ii) you log into a Subscriber-only part of a Jagex Product (whichever comes first). Where required by law, we will send you reminders before the last possible day when you may cancel your Subscription before it renews: * For monthly subscriptions, every 6 months we will send you a reminder at least 7 days before your Subscription renews. * For longer subscriptions, we will send you two reminders, at least 30 days and 7 days before your Subscription renews. #### Key payment details 1. Unless otherwise stated, all prices and Subscription fees shown for non-US countries include sales tax (including, but not limited to, VAT, GST, HST, QST and PST where relevant). 2. If you purchase a Subscription or virtual content via a third-party platform e.g. Apple App Store, Google Play Store, or Steam, you’ll be charged via the payment method stored by that third-party and your purchase will be subject to their terms and conditions. 3. Payments made by credit/debit card are also subject to our [credit/debit card terms](https://legal.jagex.com/docs/terms/credit-debit-card-terms-and-conditions), which form part of these overall Subscription Terms; and the terms and conditions of the credit/debit card provider. ALL SUBSCRIPTION PAYMENTS WILL CONTINUE TO BE TAKEN IN ADVANCE AT THE RELEVANT INTERVALS (E.G. MONTHLY IN THE CASE OF MONTHLY SUBSCRIPTIONS) UNTIL YOU CANCEL YOUR SUBSCRIPTION. RENEWAL PAYMENTS MAY BE TAKEN UP TO 72 HOURS BEFORE YOUR CURRENT SUBSCRIPTION PERIOD ENDS. #### Subscription fee changes We reserve the right to alter our Subscription fees at any time to reflect factors that influence the cost of the Subscription, upon reasonable notice subject to applicable law ("**Changes**"). These factors include production and distribution costs, the cost of support and ancillary services, costs of sales, the cost of third-party fees associated with provision of the service, administrative and other overhead costs, and government-imposed fees, taxes and contributions. We will post details of any changes to our Subscription fees on the relevant Jagex Product website(s) at least 30 days prior to those changes taking effect, and we will notify you of any changes to the current Subscription fees in advance of any Subscription renewal (including automatic renewals) by e-mail or other durable medium (“**Renewal Fee**”). Price changes do not apply to existing Subscription periods, but take effect upon renewal (including automatic renewal). For example, if you purchased a 12-month Subscription which starts and renews on 1 January each year and we update the Subscription fees in July, your Subscription will not be affected until your renewal in January, at which point it will be charged at the Renewal Fee. If you do not agree to the Renewal Fee, you may [cancel your Subscription](https://support.runescape.com/hc/en-gb/articles/43699154194705-Managing-Subscriptions#can-i-cancel-my-subscription) (see "Cancellations" below). If you do not cancel your Subscription before the Renewal Fee takes effect, your Subscription will be renewed subject to the Renewal Fee. We reserve the right to charge you for any unauthorised use of your Subscription by third parties. #### **Cancellations** Subscriptions can be cancelled at any time. If you took out your Subscription via Jagex, you may cancel your Subscription at any time by following the instructions [here](https://support.runescape.com/hc/en-gb/articles/43699154194705-Managing-Subscriptions#can-i-cancel-my-subscription) or by visiting the Account management section on the menu screen of the Jagex Product. If you have any difficulty in cancelling your Subscription, you can raise a ticket with Player Support by clicking [here](https://support.runescape.com/hc/en-gb/requests/new). If you took out your Subscription via a third party, such as Apple, Google or Steam, you can cancel your Subscription at any time via the third party you signed up with. If you cancel your Subscription outside of a relevant cooling-off period, you'll keep your Subscription benefits until the expiry date of the current Subscription term. Unless required by law, no payments already made in respect of Subscriptions (including advance Subscription payments made with periods remaining unused) or virtual currencies or items will be refunded (wholly or partly). If you cancel your Subscription less than 72 hours before expiry, you may still be charged and you may need to [contact us for a refund](https://support.runescape.com/hc/en-gb/articles/205981571-Refunds). Once your Subscription has expired, if no payment has been made to extend this, your Account will revert to a free-to-play account & you will lose your Subscription benefits. #### Right of withdrawal In certain territories, you may be entitled to [request a refund](https://support.runescape.com/hc/en-gb/articles/205981571-Refunds) within 14 days of purchase of your Subscription. #### **Trial period cancellations** You will not be charged any Subscription fees if you [cancel your Subscription](https://support.runescape.com/hc/en-gb/articles/43699154194705-Managing-Subscriptions#can-i-cancel-my-subscription) at any time during a free trial period. Depending on the length of your trial period, we will send you a reminder a reasonable period before the final day of your trial period. If you do not cancel before the final day, you will be charged the first Subscription amount. # End User Licence Agreement A summary of this document, written for young people, is available [here](https://legal.jagex.com/docs/terms/eula/aad). * *Version 6.1 (November 2023) Clauses 2.1.h and 2.4 added, clarifying transfer and export restrictions.* * *Version 6.2 (March 2024) Addition to clause 7.2 to clarify user responsibility for compliance with applicable local laws.* * *Version 6.3 (August 2024) Third-party software list updated.* * *Version 7.0 (April 2025): Schedules added covering specific rules relating to RuneScape: Dragonwilds and player-hosted servers.* * *Version 8.0 (June 2025): Added support for modifications in RuneScape: Dragonwilds and removed references to Gamepires games (see separate Gamepires EULA)* **PLEASE READ CAREFULLY BEFORE INSTALLING THE SOFTWARE** This end user licence agreement ("Licence") is a legal agreement between you and Jagex Limited of 220 Cambridge Science Park, Cambridge, England, CB4 0WA relating to the software programs made available by Jagex (including the software programs known as "RuneScape Client" or "Old School RuneScape Client" or the Jagex "Launcher" or such other videogames as Jagex may publish whether existing now or in the future and whether published directly or via a video game platform operated by a third party (“Third-Party Platform” and “Third-Party Operator”, respectively) and any updates, upgrades, patches or other modifications made to the software programs from time to time (collectively referred to as "Software"). Any reference to “Game” shall include both RuneScape or Old School RuneScape or such other games as Jagex may make available and including all updates, upgrades, additional content, variations and expansion packs for the purposes of this Licence. In this Licence you, the user of the Software, are referred to as "you" "your", "yours" and in this agreement we are referred to as "Jagex", "we", "us" or "our". We licence use of the Software to you on the basis of this Licence. We do not sell the Software to you and we remain the owners of the Software at all times. To the extent that the Software is published via a Third-Party Platform, this Licence does not govern or change in any way your relationship with the Third-Party Operator under your applicable agreements with them. **IMPORTANT NOTICE TO ALL USERS:** This Licence governs the terms on which the Software is made available to you and the permitted use by you. By downloading or accessing the Software in any way (whether as part of the creation of an Account (defined below) or not and whether on any Jagex or third-party platform), you confirm that you are aged 18 years old or over and have read and accept the terms of this Licence, or if you are aged between 13 and 18, your parent or legal guardian has read and accepted the terms of this Licence. We may immediately terminate this Licence and stop your access to the Software if we are not satisfied that such acceptance by the parent or legal guardian has been given. You and your parent(s) or legal guardian(s) must review the terms of this Licence together. Parents and legal guardians are responsible for the acts of children under 18 years of age when using the Software. * BY CLICKING ON THE “YES” OR “INSTALL” BUTTON, OR BY ACCESSING, DOWNLOADING OR INSTALLING THE SOFTWARE OR OTHERWISE USING THE SOFTWARE OR RELATED GAME IN ANY WAY, YOU AGREE TO THE TERMS OF THIS LICENCE (AND ALL TERMS INCORPORATED BY REFERENCE) AND ACKNOWLEDGE THAT SUCH LICENCE TERMS ARE LEGALLY BINDING ON YOU. * IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENCE, PLEASE CLICK THE “NO” OR “EXIT” BUTTON AND/OR DO NOT USE THE SOFTWARE IN ANY WAY. IN SUCH CIRCUMSTANCES WE WILL NOT LICENCE THE SOFTWARE TO YOU AND YOU WILL NOT BE PERMITTED TO INSTALL, DOWNLOAD, ACCESS, COPY OR USE THE SOFTWARE IN ANY WAY WHATSOEVER. YOUR CONTINUED USE OF THE SOFTWARE IN ANY WAY (INCLUDING INSTALLATION OF THE SOFTWARE), WILL INDICATE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENCE. In addition to the terms of this Licence, any and all uses of the Software are subject to our [privacy policy](https://legal.jagex.com/docs/policies/privacy) ("Privacy Policy") and the Game [terms and conditions of use](https://legal.jagex.com/docs/terms/terms-and-conditions) ("Terms and Conditions") and the [Rules of RuneScape](https://legal.jagex.com/docs/rules/rules-of-runescape) and [Rules of Old School RuneScape](https://legal.jagex.com/docs/rules/rules-of-old-school-runescape) and such other Game rules as may be made available by Jagex from time to time ("Game Rules") all of which are incorporated into this Licence by reference. By agreeing to this Licence, you agree to be legally bound by the Privacy Policy, the Game Rules and the Terms and Conditions. You understand and agree that we may add to or change the terms of this Licence at any time. We may change the terms of this Licence to reflect: (a) changes in applicable laws; (b) regulatory or security requirements; (c) relevant guidance or codes of practice; (d) technical alterations; (e) to improve clarity and consistency; (f) to reflect changes to our users’ needs and our business priorities, or (g) for any other reason. Any change to the terms of this Licence shall be effective immediately and your continued use of the Software in any way (whether on any Jagex or third-party platform) shall constitute on-going acceptance of the updated terms of this Licence, as updated or varied from time to time. We therefore recommend that you check the terms and conditions of this Licence regularly. The current Licence is available [here](https://legal.jagex.com/docs/terms/eula). #### 1. GRANT AND SCOPE OF LICENCE 1.1 Subject to you complying with this Licence, we grant you a limited, revocable, royalty-free, non-exclusive, non-transferable, non-sub-licensable licence to use the Software, solely for your personal and non-commercial use (except as permitted under the Specific Rules Relating to Player-Hosted Servers found at Schedule 3 below). To be clear, we consider the creation of an Account (defined below in Section 4) to access the Software in order to understand, analyse, decompile, reflect, alter, adapt, vary, reverse engineer, copy, reproduce, or transmit such authorised Software or do anything similar or equivalent, falls outside the scope of “personal and non-commercial use” and constitutes a material breach of the terms of this Licence. 1.2 When downloading and accessing the Software, or uploading content from the Software, standard network and/or broadband charges may apply. You may incur additional data charges from your network operator according to your contract with your relevant internet provider which you are solely responsible for. #### 2. RESTRICTIONS 2.1 Except as expressly set out in this Licence you undertake that you will not (and will not permit or encourage or procure others directly or indirectly to): a. in whole or in part, copy, reproduce, disassemble, decompile, reverse-engineer or create derivative works of the Software (or any part of it), except where such copying is incidental to normal use of the Software; b. rent, sell, lease, sub-licence, loan, publish, display, distribute or otherwise transfer to a third party the Software, any copy thereof, in whole or in part; c. reflect, translate, alter, modify, merge, adapt, vary or make alterations to, or modifications of, the whole or any part of the Software, nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs; d. combine, associate, wrap-around, integrate, or align, any third-party software, components or add-on features with the Software or any part of it, in any manner whatsoever; e. exploit or otherwise make available the Software or any of its parts for any purpose including any commercial purpose; f. disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Software or attempt to do any such things, except to the extent that such actions cannot be prohibited by law; g. bypass or seek to bypass any security or technical measures (including de-obfuscating any code) relating to the Software, including by the adoption of techniques and technologies now known or hereafter developed; and h. transfer, export, or re-export the Software to any country (i) that would violate the export control laws of the United Kingdom or the United States of America, or (ii) other than the country in which we have made the Software available to you. 2.2 You must not use in connection with the Game any third-party software (including any game client which has not been developed by Jagex or licensed under this Licence) which undertakes or enables any of the restricted activities specified at Section 2.1 above in relation to the Software. 2.3 Any use of the Software not expressly authorised by the terms of this Licence is expressly prohibited. Any use of the Software in violation of the Licence and restrictions will be regarded both as a breach of the terms of this Licence and/or as an infringement of our intellectual property rights in and to the Software (as detailed below). This includes, to the fullest extent permissible under applicable law, any breach committed outside of our Games, for example sharing User Content which breaches our Content Standards Policy (see section 10 of the [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions)) while streaming any of our Games or engaging with community forums relating to our Games. 2.4 You represent and warrant that: (i) you are not located in a country that is subject to embargo by the United Kingdom or the United States of America, and (ii) you are not listed on any list of prohibited or restricted parties from the United Kingdom or the United States of America. 2.5 Where our Games allow users to host a private server within our Games, you agree that your use of this server hosting functionality will be subject to the Specific Rules Relating to Player-Hosted Servers found at Schedule 3 below. #### 3. INTELLECTUAL PROPERTY RIGHTS 3.1 You acknowledge, accept and agree that all title, ownership rights and intellectual property rights in and to the Software and all copies thereof (including without limitation any titles, computer code, themes, objects, characters, storylines, catch phrases, locations, concepts, artwork, landscape designs, animations, sounds, musical compositions, recordings and audio-visual effects) anywhere in the world belong to us and/or our third-party licensors. 3.2 You acknowledge that rights in the Software are licensed (not sold) to you, and that you have no rights in, or to, the Software other than the right to use them in accordance with the terms of this Licence. 3.3 You acknowledge that you have no right in or have access to the Software in source code format unless otherwise as expressly provided within this Licence. 3.4 In no event will the Software be deemed to be "open-source" or "publicly available" software. #### 4. ACCOUNTS 4.1 In order to access and use the Software and access the Game (and this could be via a Jagex platform or a third-party platform), you may be asked to register and open an account ("Account") and provide certain personal information such as, for example, your name and email address ("Registration"). Our Privacy Policy explains how such information may be collected and used. Where the Account is created on a Jagex platform then the Account is governed by the Terms and Conditions. The terms of this Licence are automatically incorporated as part of the Terms and Conditions. #### 5. OTHER THIRD-PARTY SERVICES INTEGRATION AND THIRD-PARTY SOFTWARE ACKNOWLEDGMENTS 5.1 From time to time the Software may integrate with other third-party services or platforms. 5.2 These third-party services or platforms may generally require you to agree to the terms and conditions of such third-party supplier and set up a separate Account or register with the third-party supplier in order to receive the third-party services or platform(s). The terms on which those third-party services or platforms engage with you and share information or data with the Software or us, are specific to each third-party provider. You should make yourself aware of the terms and conditions of the third-party provider before agreeing to receive such third-party services or platforms. 5.3 The Software may use or include third-party software ("Third-Party Software"). A list of the current Third-Party Software used within either the RuneScape Client and/or within the Old School RuneScape Client and/or within other Games published by Jagex is available [here](https://legal.jagex.com/docs/partners-and-third-parties/third-party-software), along with any conditions or restrictions to use. We reserve the right to update, change and add to this list of Third-Party Software, as applicable, from time to time. 5.4 If you integrate any third-party software (including any third-party game client) or services (“User Installed Third-Party Service(s)”) with the Software then, without prejudice to the generality of clause 8 of this Licence, Jagex shall not, to the fullest extent permissible under applicable law, be liable or responsible in any form for any failure of the Software (or any Jagex service supplied by the Software) caused as a result of the User Installed Third-Party Service. Jagex does not audit, regulate or approve User Installed Third-Party Services. Use of a User Installed Third-Party Service with the Software is completely at your own risk, without liability to Jagex and you will be solely responsible for any obligations, damages or losses which arise from such use. #### 6. SUBSCRIPTIONS AND CANCELLATIONS 6.1 You may need a subscription and/or make payments to access and use certain features of the Software. Subscriptions and payments with any refund and cancellations are governed strictly in accordance with the terms of this Licence and the Terms and Conditions. #### 7. DISCLAIMER OF WARRANTIES 7.1 TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SOFTWARE IS PROVIDED "AS IS" WITH ALL FAULTS, WITHOUT WARRANTY, PERFORMANCE ASSURANCES OR GUARANTEES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF CONDITION, QUALITY, SATISFACTION, UNINTERRUPTED USE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOUR USE IS AT YOUR SOLE RISK. JAGEX DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE, OR THAT THE SOFTWARE WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER SOFTWARE OR THAT ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED. 7.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DO NOT REPRESENT OR WARRANT THAT ACCESS TO THE SOFTWARE WILL BE UNINTERRUPTED OR THAT THERE WILL BE NO FAILURES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, OR THAT NO VIRUSES WILL BE TRANSMITTED ON THE SOFTWARE. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SOFTWARE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT WE WILL HAVE ADEQUATE CAPACITY FOR THE SOFTWARE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL BE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LOCAL LAWS IN THE LOCATION YOU ACCESS OR USE THE SOFTWARE. 7.3 YOU ACKNOWLEDGE AND AGREE THAT THE SOFTWARE HAS NOT BEEN DEVELOPED TO MEET YOUR INDIVIDUAL REQUIREMENTS AND THAT IT IS YOUR RESPONSIBILITY TO ENSURE THAT THE SOFTWARE MEETS YOUR REQUIREMENTS. 7.4 TO THE EXTENT THAT THE SOFTWARE IS ACCESSED VIA OR DOWNLOADED FROM A THIRD-PARTY PLATFORM, THE DISCLAIMERS OF WARRANTIES SET OUT IN THIS PARAGRAPH 7 ARE REPEATED ON BEHALF OF THE THIRD-PARTY OPERATOR AND ITS AFFILIATES, AND REFERENCES TO “WE” SHOULD BE CONSTRUED ACCORDINGLY. SUCH THIRD-PARTY OPERATORS AND THEIR AFFILIATES SHALL HAVE NO OBLIGATION TO PROVIDE SUPPORT OR OTHER SERVICES IN CONNECTION WITH YOUR USE OF THE SOFTWARE UNDER THIS LICENCE. #### 8. LIMITATION OF LIABILITY 8.1 SUBJECT TO SECTION 8.3, JAGEX AND/OR ANY THIRD-PARTY OPERATOR AND ITS AFFILIATES SHALL NOT BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF THE SOFTWARE OR ANY USE OF THE SOFTWARE, INCLUDING WITHOUT LIMITATION LOSS OF DATA, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DAMAGES OR LOSSES. FURTHER, JAGEX AND/OR ANY THIRD-PARTY OPERATOR AND ITS AFFILIATES SHALL NOT BE LIABLE IN ANY WAY FOR ANY LOSS OR DAMAGE TO DIGITAL ASSETS SUCH AS CHARACTERS, VIRTUAL GOODS OR CURRENCY IN THE GAME, ACCOUNTS OR STATISTICS. JAGEX AND/OR ANY THIRD-PARTY OPERATOR AND ITS AFFILIATES SHALL NOT BE RESPONSIBLE FOR ANY INTERRUPTIONS OF SERVICE, INCLUDING WITHOUT LIMITATION ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL JAGEX AND/OR ANY THIRD-PARTY OPERATOR AND ITS AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES. 8.2 The Software is provided to you free of charge under the terms of this Licence. To the maximum extent permissible by law our total liability, whether arising in contract, tort, strict liability or otherwise and including liability for losses, costs, expenses or damages shall not exceed (in the aggregate) an amount equivalent to the fees, whether subscription, one-off or otherwise, relating to the Game, actually paid by you to Jagex during the twelve (12) months prior to the date of the cause of action first arising. 8.3 Nothing in this Licence shall limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by English law. #### 9. TERMINATION 9.1 We may terminate this Licence and any user Account in the Game immediately if you commit a breach of this Licence. 9.2 Upon termination for any reason: (a) all rights granted to you under this Licence shall immediately cease; (b) you must immediately cease all activities authorised by this Licence; (c) you must immediately delete or remove the Software from all computer equipment in your possession, and (d) your access to and use of the Game under the Terms and Conditions will immediately cease and be terminated. #### 10. GENERAL 10.1 Each of the warranties and conditions (or rights and obligations) of this Licence operates separately. 10.2 If any provision, or part provision, of this Licence, including each of the warranties and conditions (or rights and obligations) is found to be illegal, invalid or unenforceable by any court or competent authority, the legality, validity and enforceability of the remaining provisions, including the warranties and conditions of this Licence, will not be affected. 10.3 We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this Licence. You may not transfer or assign your rights and obligations under this Licence to a third party. 10.4 If we fail to insist that you perform any of your obligations under this Licence, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. 10.5 This Licence, its subject matter and its formation, are governed by the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction in relation to any dispute connected with this Licence or the Game. 10.6 This Licence constitutes and contains the entire agreement between the parties with respect to the subject matter hereof, provided, however, that this Licence shall co-exist with, and shall not supersede, the Terms and Conditions and the Privacy Policy. This Licence is drafted in the English language and may be translated into other languages. The English language version of this Licence shall prevail if there is a conflict or inconsistency or clarification required with other language versions.  #### SCHEDULE 1: SPECIFIC RULES RELATING TO MELVOR IDLE #### 1. ABOUT THIS SCHEDULE 1.1 The terms of this Schedule 1 apply only to Melvor Idle. 1.2 Melvor Idle is a game developed by Games by Malcs PTY Ltd. and published by Jagex. 1.3 All terms and agreement set forth in the Licence between you and Jagex are deemed to be expressly incorporated into this Schedule 1 (except to the extent expressly modified by this Schedule 1) and shall be deemed to have the same force and effect as if set forth in full within this Schedule 1. To the extent that the terms set forth in this Schedule 1 are inconsistent with the terms of the Licence, the terms of this Schedule 1 will take precedence. #### 2. NO SUBSCRIPTION REQUIREMENT 2.1 Melvor Idle requires one-off payments to access and use premium features beyond the free base version of the game. 2.2 Melvor Idle does not require a subscription (for example, where you are charged a regular fee to retain access to the game) or use of regular in-game transactions (beyond the one-off payments at 2.1) to access its content as referred to in clause 6 of the Licence, nor is it intended to do in the future. #### 3. COMMUNITY MODS 3.1 Melvor Idle supports modification (commonly called ‘mods’) by its community, including (but not limited to) the creation of new systems, sprites or stories that alter the base game (hereinafter referred to as “Modification(s)”). 3.2 Subject to the terms and conditions of the Licence (in particular, this Schedule 1) and any other policies which Jagex publishes from time to time, Jagex grants you a non-exclusive, non-transferable, non-commercial, limited and fully revocable licence over Melvor Idle solely to create Modifications for use with Melvor Idle. 3.3 You may not sell, rent, lease, licence, distribute or otherwise exploit a Modification for commercial gain. 3.4 By creating a Modification, you acknowledge that you have no ownership or interest in Melvor Idle or any Modification you create, except as expressly set out within this Schedule 1. 3.5 Jagex and its affiliates do not audit, regulate or approve Modifications. Creation or use of a Modification of Melvor Idle is completely at your own risk, without liability to Jagex or its affiliates and you will be solely responsible for any obligations, damages or losses which arise from such Modification. 3.6 Any Modifications must be consistent with the terms of the Licence, save that: a. Paragraph 2.1c. or 2.1e. of the Licence shall not prevent you from creating Modifications that comply with this Schedule 1; and b. Paragraph 2.1d. or 2.2 of the Licence shall not restrict you from using third party software or content to create Modifications, provided you fully comply with the terms of any related end-user-licence agreement of that third-party software or content, and the third-party software does not infringe the intellectual property rights of Jagex or any third party or any of the terms of the Licence or this Schedule 1. 3.7 You may not create a Modification that is considered: a. pornographic, lewd, obscene, vulgar, discriminatory (based on any protected characteristic, including race, religion, gender, sexual orientation etc.), illegal, hate speech, promoting violence, promoting alcohol-use, promoting tobacco-use, gambling, promoting gambling, promoting drug use, an illegal activity or is otherwise objectionable (at Jagex’s discretion); b. is considered misleading, intended to imitate, or actually imitates any content produced by Jagex or its affiliates; c. contains any malicious code (for example, spyware or viruses); d. contains any intellectual property from any other games developed or published by Jagex or its affiliates; e. is likely to adversely impact the reputation or goodwill of Jagex or its affiliates; or f. is alleged to infringe or actually infringes the intellectual property rights of Jagex, its affiliates or any third party. 3.8 Jagex reserves the right to terminate the licence provided to you in relation to Modifications where you are in breach of this Schedule 1 or the Licence and may act without notice to remove any Modifications that do not comply with this Schedule 1 or the Licence. 3.9 You agree to indemnify and hold Jagex and its affiliates harmless from any damages, losses, claims, liabilities, fines, sanctions, interest, penalties, costs, charges, expenses, and compensation arising out of or in connection with any acts or omissions which constitute a breach by you of this Schedule 1. 3.10 By creating a Modification you grant Jagex and its affiliates a royalty-free, non-exclusive, irrevocable, transferable, sub-licensable, worldwide licence to use, modify and distribute your Modification for any purpose. This licence shall survive termination of the Licence and/or this Schedule 1. Jagex requires this licence primarily to avoid Modifications from impacting upon any future releases or updates of Melvor Idle. For example, if a Modification is independently developed which is similar to the content of an upcoming Melvor Idle release, Jagex cannot risk any frivolous legal action from preventing this from taking place. #### SCHEDULE 2: SPECIFIC RULES RELATING TO RUNESCAPE: DRAGONWILDS #### 1. ABOUT THIS SCHEDULE 1.1 The terms of this Schedule 2 apply only to RuneScape: Dragonwilds. 1.2 All terms and agreement set forth in the Licence between you and Jagex are deemed to be expressly incorporated into this Schedule 2 (except to the extent expressly modified by this Schedule 2) and shall be deemed to have the same force and effect as if set forth in full within this Schedule 2. To the extent that the terms set forth in this Schedule 2 are inconsistent with the terms of the Licence, the terms of this Schedule 2 will take precedence. #### 2. PURCHASE REQUIREMENT 2.1 RuneScape: Dragonwilds requires one-off payment(s) to access the base version of the game. RuneScape: Dragonwilds may require further one-off payments to access and use premium features and/or additional downloadable content. 2.2 RuneScape: Dragonwilds does not require a subscription (for example, where you are charged a regular fee to retain access to the game) or use of regular in-game transactions (beyond the one-off payments at 2.1) to access its content as referred to in clause 6 of the Licence. #### 3. EPIC ACCOUNT REQUIREMENT 3.1 RuneScape: Dragonwilds requires an Epic Games Account in order to play online. 3.2 If your Steam Account already has a linked Epic Games Account, no further action is required. If you do not already have an Epic Games Account, we can create one for you. You consent by your agreement to these terms for us to create an Epic Games Account for you and to link it to your Steam Account. 3.3 You do not require an Epic Games Account to play RuneScape: Dragonwilds offline. #### 4. MODIFICATIONS 4.1 RuneScape: Dragonwilds supports modification (commonly called ‘mods’) by its community to alter the base game by, for example, enhancing current game mechanics, introducing new content or optimising performance (hereinafter referred to as “Modification(s)”). 4.2 Subject to the terms and conditions of the Licence (in particular, this Schedule 2), the Dragonwilds Community Modding Guidelines (which are hereby incorporated into this Licence) and any other policies which Jagex publishes from time to time, Jagex grants you a non-exclusive, non-transferable, non-commercial, limited and fully revocable licence over RuneScape: Dragonwilds solely to create Modifications for use with RuneScape: Dragonwilds. 4.3 You may not sell, rent, lease, licence, distribute or otherwise exploit a Modification for commercial gain. 4.4 By creating a Modification, you acknowledge that you have no ownership or interest in RuneScape: Dragonwilds or any Modification you create, except as expressly set out within this Schedule 2. 4.5 By creating a Modification, you warrant that you own and/or have permission to use the Modification (including all content incorporated into the Modification and the compilation, arrangement or display of any such content) and that it does not and will not infringe any intellectual property rights of any third party. 4.6 Jagex does not audit, regulate or approve Modifications. Creation or use of a Modification of RuneScape: Dragonwilds is completely at your own risk, without liability to Jagex and you will be solely responsible for any obligations, damages or losses which arise from such Modification. 4.7 Any Modifications must be consistent with the terms of the Licence, save that: a. Paragraph 2.1c. or 2.1e. of the Licence shall not prevent you from creating Modifications that comply with this Schedule 2; and b. Paragraph 2.1d. or 2.2 of the Licence shall not restrict you from using third party software or content to create Modifications, provided you fully comply with the terms of any related end-user-licence agreement of that third-party software or content, and the third-party software does not infringe the intellectual property rights of Jagex or any third party or any of the terms of the Licence or this Schedule 2. 4.8 You may not create a Modification that is considered: a. pornographic, lewd, obscene, vulgar, discriminatory (based on any protected characteristic, including race, religion, gender, sexual orientation etc.), illegal, hate speech, promoting violence, promoting alcohol-use, promoting tobacco-use, gambling, promoting gambling, promoting drug use, an illegal activity, or is otherwise objectionable (at Jagex’s discretion); b. is considered misleading, intended to imitate, or actually imitates any content produced by Jagex or its affiliates; c. contains any malicious code (for example, spyware or viruses); d. contains any intellectual property from any other games developed or published by Jagex or its affiliates; e. is likely to adversely impact the reputation or goodwill of Jagex or its affiliates; f. is alleged to infringe or actually infringes the intellectual property rights of Jagex, its affiliates or any third party; or g. is otherwise contrary to the Content Standards Policy set out at section 10 of the [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions). 4.9 Jagex reserves the right to terminate the licence provided to you in relation to Modifications where you are in breach of this Schedule 2 or the Licence and may act without notice to remove any Modifications that do not comply with this Schedule 2 or the Licence. 4.10 You agree to indemnify and hold Jagex and its affiliates harmless from any damages, losses, claims, liabilities, fines, sanctions, interest, penalties, costs, charges, expenses, and compensation arising out of or in connection with any acts or omissions which constitute a breach by you of this Schedule 2. 4.11 By creating a Modification you grant Jagex and its affiliates a royalty-free, non-exclusive, irrevocable, transferable, sub-licensable, worldwide licence to use, modify and distribute your Modification for any purpose. This licence shall survive termination of the Licence and/or this Schedule 2. Jagex requires this licence primarily to avoid Modifications from impacting upon any future releases or updates of RuneScape: Dragonwilds. For example, if a Modification is independently developed which is similar to the content of an upcoming RuneScape: Dragonwilds update or release, Jagex cannot risk any frivolous legal action from preventing this from taking place. #### SCHEDULE 3: SPECIFIC RULES RELATING TO PLAYER-HOSTED SERVERS #### 1. ABOUT THIS SCHEDULE 1.1 Certain Jagex Software permits users to rent and/or host a player-operated server or "world" (a "Server"), whether from Jagex or a third party (e.g. Epic Games), on which they and other users can use the Software (“Server Hosts” and “Server Hosting”). 1.2 The terms of this Schedule 3 apply only to Server Hosting and are in addition to the terms and agreement set forth in the Licence. To the extent that the terms set forth in this Schedule 3 are inconsistent with the terms of the Licence, the terms of this Schedule 3 will take precedence. #### 2. HOSTING A SERVER 2.1 Server Hosts must have a valid Account and be at least 18 years of age. 2.2 Server Hosts cannot sell, rent, loan or otherwise operate Servers for commercial purposes except as set forth below: * Server Hosts may host Servers which include their own content as long as they own the rights to the content or have appropriate permission to use the content from the rights owner (we refer to this content as "Server Host Content"). * Server Host Content can be used for marketing and promotional purposes as long as the Server is not operated in competition with Jagex or any Jagex Products. Server Hosts can use and monetise their Server in accordance with the [Jagex Fan Content Policy](https://legal.jagex.com/docs/policies/fan-content-policy). For example, Server Hosts are permitted to create YouTube content based on gameplay taking place on their Server and to participate in programs in order to earn ad revenue from their hosted content. 2.3 Server Hosts may need to maintain an additional server-hosting subscription in respect of their Server (a "Server Subscription"). 2.4 Server Hosts may be offered the opportunity to customise game modes and features on their Server ("Custom Modes"). No modifications (other than, in respect of RuneScape: Dragonwilds, community modifications which comply with the requirements of Schedule 2) are permitted beyond those which are expressly enabled through Jagex functionality and the restrictions at paragraph 2 of the Licence otherwise apply in full. You acknowledge that Custom Rules shall be treated as "User Content" under the [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions) and therefore, you provide us with a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, worldwide, royalty-free license to use, modify, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) publish, commercially exploit and distribute such Custom Modes for any purpose, whether existing now or in the future, including without limitation, the making available of such Custom Modes to third parties. 2.5 Server Hosts may provide access to their Server only to players with a valid Account and who have lawful access to the applicable Software. 2.6 Server Hosts shall be responsible for the content hosted and actions of players on their Server, including but not limited to compliance with the Content Requirements set out at paragraph 3 below. Jagex may also, at its discretion, make available to Server Hosts additional and appropriate content moderation tools, including some or all of the automated systems described at section 5 of our [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions#id-5-safety-and-abuse), which Server Hosts are encouraged to use. 2.7 Where Server Hosts are able to rent a Server on a subscription basis, the subscription will be subject to the [Subscription Terms & Conditions](https://legal.jagex.com/docs/terms/subscription-terms-and-conditions). 2.8 We will use reasonable endeavours to (or, where applicable, to procure that the third party provider of the Server shall) maintain the operation of the Servers and rectify faults as quickly as possible. Jagex reserves the right of itself and any third party provider to modify, including by way of regular updates, the Servers and we or our third party provider may have to suspend operation of the Servers without notice for repair, maintenance, improvement, security or any other reason that we or our third party provider determine. If so, we will do our best (or procure that the third party provider shall do their best) to ensure that the suspension is as short as possible. We cannot accept responsibility for such suspensions, interruptions or errors caused by circumstances outside our reasonable control. #### 3. CONTENT REQUIREMENTS 3.1 Server Hosting is subject to Jagex’s Terms and Conditions and, where applicable, Game Rules. Your attention is drawn in particular to [section 10 of the Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions#id-10-content-standards-policy) which sets out Jagex’s Content Standards Policy. 3.2 Server Hosts are responsible for compliance with the Content Standards Policy on their Server. 3.3 Servers must not: * include a name and description which is inaccurate, incomplete or is otherwise in breach with any applicable laws, regulations and codes of conduct; * attempt to or purport to be an official Jagex or Jagex-endorsed server nor hosted by a Server Host who represents themselves as being affiliated with or employed by Jagex; * permit access to players unless they have a genuine copy of the applicable Game; * contain any obscene, hateful, inflammatory, threatening, intentionally misleading, harassing, sexually explicit or deceptive or fraudulent content; * infringe the rights of any third party; * contain viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to affect the operation of any computer software, hardware or network; or * reveal details that enable anyone to be identified or contacted outside of the Game (e.g. last name, postal/email address or telephone number), however Server Hosts may direct users to a Discord (or similar) server dedicated to the Server. 3.4 Jagex reserves the right to monitor, record, suspend, remove or delete User Content and/or suspend or permanently disable Servers and/or terminate the Licence and any user Account of the Server Host. For more information on how Jagex protects its players, please see sections 5 and 10 of the [Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions). #### 4. BREACHES OF THESE TERMS 4.1 Jagex reserves the right to apply sanctions to hosted Servers, Server Hosts and users that breach the terms of this Schedule 3. Sanctions may include, but are not limited to, restrictions against user Accounts that breached these rules, the suspension or banning of such Accounts, and/or the closure of infringing Servers. Unless required by law, we will not refund any amounts paid in connection with the Servers, Jagex Products or any purchased subscriptions (including Server Subscriptions) if we sanction you for breaching the terms of this Schedule 3 (to learn more, please see our Refunds Policy at [section 15 of the Terms and Conditions](https://legal.jagex.com/docs/terms/terms-and-conditions#id-15-refund-policy)). 4.2 Jagex further reserves the right to report illegal content to law enforcement authorities where necessary, including the disclosure of a user’s identity to them in accordance with our Privacy Policy. 4.3 If you believe that a server, Server Host or user is acting in breach of the terms of this Schedule 3, you can report it [here](https://help.jagex.com/hc/en-gb/requests/new?ticket_form_id=33883505552273). #### 5. TERMINATION 5.1 Jagex reserves the right to stop offering Servers at any time either permanently or temporarily, at which point any license granted to you to host a Server will be automatically terminated or suspended. In such event, Jagex shall not be required to provide refunds, benefits or other compensation to Server Hosts in connection with such discontinued elements Servers unless required by law. # Young Person's End User Licence Agreement *Date: 2nd September 2021* Note, this is a young person's summary of (and not a replacement for) the original End User Licence Agreement, which can be found [here](/docs/terms/eula). ### Contents 1. Introduction to these terms 2. Who are we? 3. Right to use our Game Software 4. Our rules 5. Your rights 6. Our rights #### 1. Introduction to these Terms This document sets out the rules under which we allow you to use the software contained in our games. It relates to every game (and game update) we publish, whether now or in the future, including RuneScape and Old School RuneScape. Please read these terms carefully. By clicking on the "Yes" or "Install" button, or by downloading a game, we will assume you agree to these terms. If you do not agree, please click the "No" or "Exit" button and stop playing the game. Sometimes we may need to change these terms. Where we make any important changes to these terms, the Terms and Conditions, the Game Rules or our Privacy Policy, we will notify you. By continuing to play our games, you will be treated as having agreed to these changes. #### 2. Who are we? We are a videogames company called Jagex. Our address is 220 Cambridge Science Part, Cambridge, England, CB4 0WA. #### 3. Right to use our Game software Under this document, we give you the right to use the software in our games. This right is personal to you and cannot be shared with anyone else. We remain the owners of the software. We give you permission to use our software, provided you continue to abide by our rules. #### 4. Our rules * You must be aged **13** or over to use our software and games. * If you are aged between **13** and **18** then you must ensure that your parent or legal guardian has read over these terms and agreed to them on your behalf. * Don't copy or alter any of our software or share it with anyone else. * Don't try and combine our software with anyone else's software or games. * Don't make any mods or other creations based on our software. * Don't try and get round any of the security or technical measures which protect our software. * Don't remove any of the © notices from our software which tell everyone we own it. * Don't encourage or help anyone else to break these rules. * You agree to comply with the following rules when using our software in addition to these terms: our [privacy policy](/docs/policies/privacy/aad), [terms and conditions of use](/docs/terms/terms-and-conditions/aad) and the [Game Rules](/docs/rules/rules-of-runescape) and any other game rules we make available. #### 5. Your rights * To use our software and play our games, you may be asked to register and open an account with us. You must make sure that you have your parent or guardian's approval to set up an account. * As part of registering an account, you may be asked to provide certain information, such as your name and email address. Our [privacy policy](/docs/policies/privacy/aad) and [terms and conditions of use](/docs/terms/terms-and-conditions/aad) explain how we will collect and use this information. * Please be aware that you may incur network and broadband charges, each time you download or access our software or content relating to our software. Your parent or guardian should check their contract with the relevant internet provider. * Our software may use or include software owned or licensed by other people. A list of this third party software and the legal rules that apply to it can be seen [here](/docs/partners-and-third-parties/third-party-software). * Where you use our software and games on platforms e.g on a mobile phone or tablet or with other third party services, you will generally be required to agree to the rules of such third party platform(s) and service providers. Make sure you read their rules before agreeing to them. * To use certain features of our software, you may need to set up a subscription and make a payment to use these features. Before setting up a subscription or making a payment, you must have your parent or guardian's permission. Please see our [terms and conditions](/docs/terms/terms-and-conditions/aad) for more information. #### 6. Our rights * We and/or our licensors own all copyright and other intellectual property rights in our software and games including all rights in computer code, characters, stories, music, animation, artwork, music, sounds and any other content relating to the software and games. * We grant you the right to use our software. You do not own the software and do not own any of the intellectual property rights in the software. * We may stop your use of our software and games (and close your account) if you break any of our rules or we think you might break these rules. # Prize Draws, Competition and Promotions ### TERMS AND CONDITIONS 1. **WHO WE ARE** 1. The prize draw, competition or other promotion (the “**Promotion**”) referring to these terms and conditions (“**Terms**”) is operated by Jagex Limited of 220 Cambridge Science Park, Cambridge, England, CB4 0WA (“**Jagex**”, “**us**”, or “**we**”). These Terms govern the legal relationship between Jagex and you (referred to in these Terms as “**you**”, or “**entrant**”) in relation to the Promotion. 2. Please read these Terms carefully, and in particular paragraphs 6.a., 10.a. and 10.b. regarding how we will handle your personal data in relation to Promotion. 3. All information relating to the entry requirements for the Promotion (“**Promotion Details**”) set out on any Jagex website (including but not limited to [www.jagex.com](https://www.jagex.com/en-GB/), [www.runescape.com](https://www.runescape.com/) and [oldschool.runescape.com](https://oldschool.runescape.com/)), social media channels, digital platforms, games or apps or otherwise published in any of our newsletters (“**Jagex Channels**”) form part of these Terms. In the event of any discrepancy or conflict between the Promotion Details and these Terms, the Promotion Details will prevail. 4. Discord, Reddit, Facebook, Twitter (X), and Instagram (or any other social media site) do not endorse or sponsor any prize draw, promotion or competition organised by Jagex (including the Promotion) and we are not affiliated with of these platforms or any other social media site in any way. 2. **HOW TO ENTER** 1. In order to enter the Promotion, you must follow the instructions set out in the Promotion Details on the Jagex Channels (including providing any required information). 2. The opening time(s) and date(s) (“**Opening Date/Time**”) and closing time(s) and date(s) (“**Closing Date/Time**”) for the Promotion are set out in the Promotion Details on the Jagex Channels. 3. All entries must be received by Jagex by no later than the relevant Closing Date/Time. All entries received by us after the relevant Closing Date/Time (whether or not they were sent before) will be void and will not be entered into the Promotion. 4. No purchase is necessary to enter the Promotion and there is no charge to register for use of a Jagex Channel. 5. Jagex will not accept: 1. responsibility for entries that are lost, mislaid, damaged, or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or 2. proof of posting or transmission as proof of receipt of entry to the Promotion. 6. There is a limit of one entry per entry route to the Promotion per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed. 7. By submitting your entry, you confirm that you have read and understood these Terms and the Promotion Details and agree to be bound by them. 8. For help with entries, please contact . 3. **PRIZES** 1. The following details of the prizes for the Promotion can be found in the Promotion Details on the Jagex Channels: 1. The nature of prizes available to be won; 2. The number of prizes available to be won; and 3. The name and address of any third party supplier of the prizes (“**Supplier**”). 2. Prizes are subject to availability. We reserve the right, including where required to by circumstances beyond our control, to substitute the prize with a reasonably equivalent prize or one of greater value (including, for example, a cash alternative). 3. The winner is responsible for any costs or expenses involved in claiming or using the prize other than those that are expressly stated above as being included as part of the prize. 4. The prize may be subject to additional terms imposed by the Supplier or other organisation connected to the Promotion. 5. The prize is not negotiable or transferable. 6. The prize is for the named winners only and cannot be given or transferred to any other person. 4. **ELIGIBILITY** 1. To enter the Promotion, you must be a legal resident within the Promotion Jurisdiction as set out in the Promotion Details (the “**Promotion Jurisdiction**”) and be aged 18 years or over at the time of entry. 2. The following persons are not eligible to enter: 1. our employees or workers, or the employees or workers of any of our holding or subsidiary companies; 2. employees or workers of any organisation involved in the operation or administration of the Promotion including prize suppliers and advertising agencies; or 3. members of the immediate families or households of paragraphs 4.b.i. and 4.b.ii. above. 3. If you are based outside of the Promotion Jurisdiction and/or your jurisdiction has legal or regulatory rules that invalidate or render unenforceable these Terms or the Promotion Details and/or make Jagex’s performance of them impossible, Jagex will not accept your entry and you will be deemed to have been automatically disqualified from the Promotion. 4. In entering the Promotion, you confirm that you are eligible to do so and eligible to claim any prize you may win. 5. We may ask for proof of age, residence, or eligibility. Delay or failure to provide the evidence to our reasonable satisfaction may result in an entry being void or a prize being forfeited. 6. Our decision as to whether an entrant (or their entry) is eligible for the Promotion is final and we are not obliged to provide any reasons for disqualification. 7. Entries will be void if they are: 1. automatically generated by a computer; 2. completed by third parties or in bulk; 3. illegible, have been altered, reconstructed, forged or tampered with; 4. photocopies and not originals; 5. incomplete; or 6. do not comply with these Terms. 8. Jagex reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Promotion. 9. Entries cannot be returned. 5. **SELECTION OF WINNER** 1. **PRIZE DRAW PROCESS** 1. The terms of this paragraph 5.a. apply to Promotions which are prize draws and/or do not require skill (for example, prizes for participating in Jagex surveys or player research). 2. All valid entries received by Jagex before the relevant Closing Date/Time will be eligible for the prize draw process ("**Prize Draw Pool**"). 3. No fee is required to enter the Prize Draw Pool. 4. Unless otherwise specified by Jagex in writing, the winner of the Promotion will be randomly selected from the Prize Draw Pool within 7 days following the relevant Closing Date/Time by way of a random algorithm or tool (for example, a script in Microsoft Excel). 5. Details verifying the randomised selection from the Prize Draw Pool will be provided on request in accordance with these Terms. 2. **JUDGES** 1. The terms of this paragraph 5.b. apply to Promotions which are judged and require skill (for example, a Jagex quiz or puzzle). 2. The winner of the Promotion will be the entry chosen by: an independent judge or a panel of judges including one independent member as soon as possible after the relevant Closing Date/Time. 3. The judges will decide based on the criteria applicable to the type of Promotion, this may be (i) the greatest number of correct answers in an entry (ii) the most apt and original entry, (iii) the most creative content submitted in an entry and/or (iv) such other criteria as may be set out in the Promotion Details. 4. The decision of the judges (acting reasonably) will be final and no correspondence or discussion will be entered into. 5. A list of names of the judges can be viewed on the relevant Jagex Channels or requested by emailing or by writing to us at: Competitions Team, 220 Cambridge Science Park, Cambridge, England, CB4 0WA. 3. **IN-GAME COMPETITIONS** 1. The terms of this paragraph 5.c. apply to Promotions in Jagex games (for example, leagues or tournaments). 2. In entering the Promotion, you acknowledge and agree that: 1. Jagex reserves the right to make changes of any kind whatsoever to the relevant Jagex game (whether as an update, patch or hotfix and whether during the Promotion or otherwise); 2. such changes may impact the user experience within the relevant Jagex game during the Promotion; and 3. such changes will be deemed to not impact the fairness or outcome of the Promotion (unless Jagex in its reasonable discretion determines otherwise). 3. The winner(s) of the Promotion will be determined in accordance with the criteria set out in the Promotion Details. 6. **CONTACTING THE WINNERS** 1. We will notify the winner(s) as soon as practicable after the announcement date(s) set out in the Promotion Details (“**Announcement Date**”) using the contact details provided in the entry. Jagex will not amend any contact information once the entry form has been submitted. 2. To comply with its regulatory obligations, Jagex must either publish or make available information that indicates that a valid award took place. To comply with this obligation Jagex: 1. may publish the username, country and/or county of prize winners (and if applicable, their winning entries) on a Jagex Channel on the relevant Announcement Date; and/or 2. shall provide the surname, country and/or county of prize winners to a regulator if required by applicable laws. 3. Jagex will not publish winners’ details where doing so would breach applicable data protection laws. 4. Reasonable efforts will be made to make contact with the winner(s) following the Announcement Date over the time period set out in the Promotion Details. If it has not been possible to contact the winner in that time, the prize will be forfeited and awarded to the next eligible entrant. 5. Once contacted, the entrant must follow the instructions to claim the prize set out in the contact from Jagex or as otherwise set out in the Promotion Details. 7. **CLAIMING THE PRIZE** 1. If you are the winner of the prize, you will have until the final claim date (as set out in the Promotion Details) to claim the prize by following the instructions set out in paragraph 6.e. If you do not claim the prize by this date, your claim to the prize will become invalid. 2. The prize may not be claimed by a third party on your behalf. 3. We do not accept any responsibility if you are not able to take up the prize. 4. Where the prize is capable of physical delivery, the winner will receive it on or before final delivery date (as set out in the Promotion Details) at the address provided in the entry. 5. We are not liable for any damage or loss to a prize caused by a third party. If a prize is damaged or fails to be delivered, we have no obligation to provide a replacement prize. 8. **LIMITATION OF LIABILITY** 1. Insofar as is permitted by law, Jagex, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize or which are caused by a third party except where it is caused by the negligence of Jagex or its employees. Your statutory rights are not affected. 9. **OWNERSHIP OF ENTRIES AND INTELLECTUAL PROPERTY RIGHTS** 1. All entries and any accompanying material submitted to Jagex will become the property of Jagex on receipt and will not be returned. 2. If your entry contains photographs or video images of people, you must ensure that you inform them that you intend to use the material for the purposes of the Promotion and obtain their consent. 3. We may ask you for evidence of any such consent and reserve the right to disqualify your entry if you are unable to provide it or if we have doubts about its adequacy. 10. **DATA PROTECTION AND PUBLICITY** 1. We will use your personal information only in accordance with these Terms and our privacy policy, available here: [Privacy Policy](/docs/policies/privacy). See also paragraph 6.b., with regard to the announcement of winners. 2. Entrants who do not want their details included on the list of winners (referred to in paragraph 6.b.i.) being published or made available must notify us within a reasonable period of time before the relevant Closing Date/Time by emailing or writing to: Competitions Team, Jagex Limited, 220 Cambridge Science Park, Cambridge, England, CB4 0WA. In such circumstances, Jagex must still provide the relevant information and winning entry to the Advertising Standards Authority on request. Please see our privacy policy for further information regarding this at [Privacy Policy](/docs/policies/privacy). 3. The winner of the Promotion may be asked to participate in publicity. 11. **COMPLAINTS AND DISPUTES** 1. If you want to contact us about the Promotion or if you have a complaint, you can reach us by emailing or by writing to us at: Competitions Team, 220 Cambridge Science Park, Cambridge, England, CB4 0WA. 2. The laws of England and Wales apply to these Terms, although if you are a resident elsewhere you will retain the benefit of any mandatory protections given to you by the law of that country. 3. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 12. **ACCESSIBILITY** 1. If you have any difficulty accessing or entering the Promotion, please contact us at or by writing to us at: Competitions Team, 220 Cambridge Science Park, Cambridge, England, CB4 0WA. 13. **GENERAL** 1. If there is any reason to believe that there has been a breach of these Terms by you, Jagex may, at its sole discretion, reserve the right to exclude you from participating in the Promotion. 2. Jagex reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so, including: 1. for reasons outside of its control, including if any law or regulation is inconsistent with these terms or where any law or regulation makes Jagex’s performance of these terms impossible, unlawful, illegal, unenforceable or unethical; or 2. where any other unforeseen or unexpected event that cannot be reasonably anticipated or controlled, affects the fairness and/or integrity of the Promotion (including, without limitation, in the case of anticipated, suspected or actual fraud, cheating, any computer virus, bug, or any catastrophic event). # Credit/Debit Card Terms and Conditions You can [start a recurring subscription](http://www.runescape.com/redirect.ws?mod=billing_core\&dest=paymentoptions.ws) using credit or debit card. There's no minimum subscription term – payment will be taken every month until you [cancel your subscription](https://support.runescape.com/hc/en-gb/articles/43699154194705-Managing-Subscriptions#can-i-cancel-my-subscription), or in the event that your game Account is permanently Stopped for breaching the [game rules](https://legal.jagex.com/docs/rules/rules-of-conduct). The cost of your subscription depends on current exchange rates. We accept Visa, MasterCard and American Express worldwide, and we also accept JCB, Visa Delta, Visa Electron, Maestro and Solo in the UK. You can also use gift credit cards as long as they support overseas and online payments. Our website uses industry-standard SSL encryption to keep your credit card details secure. We'll automatically charge your credit card around 72 hours prior to the expiry of your existing subscription term, and we'll send you an email each time we charge your card. If you wish to [cancel your subscription](https://support.runescape.com/hc/en-gb/articles/43699154194705-Managing-Subscriptions#can-i-cancel-my-subscription), please do so at least four days before your subscription automatically renews, to make sure you aren't charged. If you need to update your card or contact details, [re-subscribe](http://www.runescape.com/redirect.ws?mod=billing_core\&dest=paymentoptions.ws) using the new details. Your current subscription term will carry over to the new subscription, and your previous subscription will be cancelled immediately. When you subscribe, you agree to the following terms: 1. By submitting your order you are making an offer to subscribe to the relevant Jagex product. Your offer is accepted and a binding contract occurs when we send a message to your account mail inbox confirming that your payment has been received or if you log into a subscribers-only part of a Jagex product (whichever comes first). 2. All subscription payments will continue to be taken in advance at the relevant intervals (e.g. monthly in the case of monthly subscriptions) until you cancel your subscription. 3. The amount of your subscription payments may change if the price of your subscription has been changed in accordance with our [Subscription terms and conditions](https://legal.jagex.com/docs/terms/subscription-terms-and-conditions). 4. Payments by credit cards are also subject to your agreement with your credit/debit card provider which forms a separate agreement between you and your credit/debit card provider and is in addition to these terms and conditions. Please note that you are agreeing to an **automatic debit** each time your subscription renews. We will not request authorisation before taking each payment. Payment will be taken at the relevant intervals based on your subscription term. Payments will only be taken within the terms of the above agreement. You are free to cancel this agreement at any time, but payments will continue until you cancel. We'll send a message to your message inbox if we are unable to take payment for any reason. # Rules # Rules of Old School RuneScape ### Introduction These are the rules for RuneScape and Old School RuneScape. They are in place to keep players safe and to ensure that playing our games is an enjoyable experience for everyone. The rules also help Jagex (the makers of the RuneScape games) deal with cheating and other activities that might ruin things for players who choose to play fairly. ### The Rules of RuneScape We provide these rules so you can understand that if you break any of these rules your game account might be muted (so you can’t chat in game) or banned (so you can’t play at all). ### Real World Trading **Real World trading (RWT) means buying or selling in the real world, for real money or in exchange for anything of value, things that relate to Jagex accounts. This includes:** * **In-game items** * **In-game Gold (GP)** * **Account names** **In addition, paying someone to play your account for you is covered by this rule.** **Everything in RuneScape and Old School RuneScape, including the account(s) you use to play the game, are owned by Jagex. Players are given permission to use these accounts by Jagex. However, Jagex do not give permission to anybody to sell or buy things that relate to Jagex accounts.** People who sell items or Gold (GP) often obtain them by: * Cheating or macroing, often known as ‘botting’ * Hijacking (also known as 'hacking') other players accounts and taking their items If you buy things from Real World Traders, you are also encouraging cheating and account hijacking. People that sell game items, Gold (GP) and account names for real money are breaking the law. You can’t be sure that they will keep your information safe or even provide you with the things you have tried to buy. If you provide them with payment details they may use your details to make purchases without your permission - also known as 'fraud.' If you provide them with personal information ***(this means any information that could be used to identify you in the real world, including your name, date of birth, email address, user name, login details, etc.)*** they may use that information without your permission in the future. ### Macroing and third-party software/hardware **People also call this ‘botting.' It means using software or hardware that can help you play the game with the software or hardware doing things for you that you should be doing yourself. Our games are meant to be played by humans - if you cheat, you are likely to be banned, even if it is the first time you have broken the rules.** The people and companies who make cheating software do not care about your game account. They may lie to you and say that the software they offer ‘can not be detected‘ or is ‘ban proof’. This is not true. Jagex employ a team of people whose job it is to identify when players are cheating and the same team are always improving the tools they use so that all types of cheating can be detected. If you have any doubt that something you are thinking of using could be considered breaking this rule our advice is to not use it. Play the game yourself, making sure you are in control of everything. It is simply not worth taking the risk. #### Further Detail *Note: Our rules are written in clear language so that everybody can understand them easily. However,* [*IN THIS SECTION*](https://legal.jagex.com/docs/rules/macro-and-client-features-not-permitted)*, we’ve used some technical words and explanations because it is necessary to explain exactly what is not allowed in software.* Software that is not allowed includes anything that: * **Tries to interact with our game worlds without logging in.** * **Tries to look at or change the communications between your device and our game worlds.** * **Performs things in-game for you that you're meant to be doing yourself.** * **Changes parts of our game.** Copying the code we use to run our games is not allowed. Using edited versions of our game code is not allowed. Other software that shows pages or content from our website(s) must not be used to go to our website unless the software follows all of our other rules. * **Repeatedly asks for information from our website or is extremely demanding on our website.** Each page on our website should only load if you open the page yourself. * **Gets around the normal steps used to log in.** Any software should make sure you log in as normal to reach a game world. * **Hides or supports the hiding of any of the adverts on our website.** * **Tries to make it easier to enter a busy game world than it would be for users not using the software.** * **Has its own chat feature separate from our game chat that does not follow our rules.** If the software has a chat function, then it should make it very clear to users that this chat is not part of our games and is not official, supported by, or moderated by Jagex Limited ("Jagex") This chat should still be moderated (just not by us), and the moderators should not allow chat that does not follow our rules set out on this page. Silver or gold crowns should also only be used to identify moderators in the official game chat. * **Uses any of the unacceptable features specifically banned in our Message About Unofficial Clients** which can be found [here](https://secure.runescape.com/m=news/third-party-clients-update?oldschool=1#_ga=2.204824720.1284762721.1656925954-625306190.1634572953). ### Inappropriate Language or Behaviour **We want our community to be fun and welcoming for all our players, so text that is considered inappropriate should not be used in our games. To be clear:** * **It is against the rules to use chat that is likely to upset other players, using slurs, slang words and other inappropriate phrases that target specific people or groups** * **Unacceptable chat includes bullying and harassment. We expect all players to treat each other with respect, and targeted ‘chat’ attacks between players will not be tolerated** * **Some topics are not appropriate to be discussed in our games, including all illegal content (illustrative examples of which are set out above)** * **Spamming/flooding the chat window. By this, we mean to fill the chat window with text that is disruptive, such as nonsensical text or persistent repeated text, particularly if the repeated text relates to other rule breaking, such as advertising websites, scamming and games of chance. We recognise that there are occasions where genuine players may need to repeat chat text, such as player trading or clan recruitment. We take a more lenient approach to repeated text linked to genuine game play, but ask that players remain mindful of disruption to the chat window and adjust their repeated chat accordingly, so that other players are not subject to excessive chat window flooding** * **It is also against the rules to regularly and persistently use a lot of swear/cuss words** We understand that players may use the odd ‘bad word’ from time to time. Nobody will get into trouble for light swearing; but if the language used is very strong and persistent we may apply a mute to your account. Any player who may feel uncomfortable can use their [Ignore List](https://support.runescape.com/hc/en-gb/articles/210000665-Ignore-List) against players who are causing offense, or [apply chat filters](https://support.runescape.com/hc/en-gb/articles/210000525-Profanity-Filter) to automatically block the majority of well-known swear/cuss words. ### Solicitation It is not okay to ask for a boyfriend or girlfriend in-game. This is not a dating website after all! ### Games of Chance **You must not advertise, organise, promote, or take part in any games of chance. Games of chance are games that depend more on luck than skill, they are mostly games that people bet on. For example, situations where in-game Gold (GP) or items are traded with the promise that you will receive additional in-game Gold (GP) or items in return, if you correctly guess the outcome or result of the game being offered.** **Some of these ‘games of chance’ are offered by macro accounts. These are accounts in game that look like other players but are not run by a human and are programmed to offer games of chance. It is against the rules to use and run these macro/bot accounts and for players to interact with them.** Any websites or services that provide you with the opportunity to offer game items or Gold (GP) on games of chance are not official or supported by Jagex in any way. Using these unofficial websites and services supports the flow of items and Gold (GP) to Real World Traders and as such we may ban any accounts involved in this type of activity. It is often the case that the rules of games of chance are not clear, or the game of chance being played is not fair and heavily stacked in the favour of one side. There is also no guarantee that the person offering the game of chance will keep their side of the deal or pay you if you win. They may also mislead you and tell you that have not won, even if you have. In addition, accounts that promote and offer games of chance often spam the chat window making it hard for real players to enjoy game play, carry out trading and chat with friends. ### Scamming **It is against the rules to try and obtain items or Gold (GP) from other players by scamming them. By ‘scamming’ we mean tricking or deceiving other players for your own advantage. Although scams come in many forms, these are some common examples of behaviour that could lead to your account being muted or banned for scamming:** * **Asking other players to give you something with the promise that they will receive something in return and then not supplying it** * **Deliberately lying or misleading someone about an item to inflate it’s value. For example, claiming an item is rare and valuable when it is not** * **Not carrying out a trade as agreed. For example, agreeing to pay 100m Gold (GP) and then only offering 10m Gold (GP) in the hope the change won’t be noticed** * **Trying to get other players to accept a trade that is very unfair, by tricking them into not removing items they have placed in the trade window, but did not intend to trade to you** * **Asking another player to trade you anything in order to ‘trust you’ or for some other thing to happen (such as winning a prize for trading the most valuable items)** * **Saying that you will trade back more Gold (GP) in a second trade than you are given in a first trade (often called ‘doubling money’)** * **Tricking or deceiving a player into entering a dangerous area** * **Tricking or deceiving a player into dropping items or Gold (GP)** * **Pretending to help a player who someone is attempting to scam by telling them how to ‘scam the scammer’, which still leads to the original player being scammed anyway (this is known as ‘anti-lure’ and is a scam in itself)** * **‘Extorting’ Gold (GP) or items from a player as payment for the scammer to stop doing something. For example, to stop attacking monsters you are trying to kill or to leave you alone and allow you to do something without interruption** * **Talking about ‘giving money away’ on the condition that a player must post a comment on a forum or comment on a video. These websites are usually fake copies of official sites and are designed to trick players into logging into them with their game account details, which will lead to their account being hijacked** * **Anything else that uses scamming techniques, dishonesty, misdirection or similar and results in a player losing items or wealth that they did not expect to lose** It is not possible to multi-log and move Gold (GP) or items between the RuneScape and Old School RuneScape games. There are players who will offer to help you do this and this process is generally known as ‘swapping’. Swapping (if not linked to any other type of rule breaking) is not against the rules - however it does carry large risks. As a result we highly recommend that you don't attempt to ‘swap.' There is no safe way to 'swap' and there are many things that can go wrong. If there is a problem with an agreement you have made with someone in relation to ‘swapping' Jagex will not be able to help. In general, please bear in mind that ’if it sounds too good to be true, it probably is.' By this we mean that if you are offered a way to earn some items or Gold (GP) quickly and easily by another player it is probably a scam and you’ll end up losing out. ### Buying/Selling and Sharing Accounts **Players must not share, transfer or lend their account to anyone else. You may have as many game accounts as you like, but each account should only be used by the person who created it. All game accounts are the property of Jagex and players are only granted limited permission to use accounts. Nobody has our permission to sell accounts.** If you buy an account, it’s likely that the seller will take it back from you after you have already put time, resources and effort into it. For another player to use your account they will require your login details. This means your account security is weakened. If you allow somebody else to access your account they might steal items or Gold (GP) from you or even try to claim the account belongs to them so they can keep using it forever. In addition, if they cheat or break our rules using your account they could get your account muted or banned for things that you haven’t done. Sharing accounts is also a form of cheating. This is because sharing an account with somebody else gives you an unfair advantage. Completing challenging achievements and appearing on the HiScores is recognition of individual effort, and should only apply to players who stick to the rules and play fairly. ### Advertising Websites **By ‘advertising’ we mean using chat in game that mentions websites, or chat that could lead people to websites, that are not appropriate to be shared in our games. This means websites that offer (not a full list:)** * **Gold (GP) selling** * **In-game item selling** * **Cheating and macroing services** * **Private servers** * **Account services** * **Accounts for sale** **Inappropriate advertising also includes links related to ‘gambling’, 'phishing' (fake sites designed to steal your account details) or sites that host illegal and adult content.** Some of these websites can contain viruses and keyloggers designed to steal information from you or weaken your account security. You may also see websites being promoted as part of the 'giving money away' scam mentioned in the 'Scamming' section above. It is not against the rules to mention websites that are in common use and are generally accepted to be safe, such as ‘Google’ – but if you are ever visiting a website you have seen mentioned by another player, take steps to access the site directly yourself rather than using any links provided to you, even if the link looks genuine and the websites appear to be official. ### Multiple Logging-In **You are free to create as many accounts as you like, and you are welcome to trade between your accounts just as you would with any other player - you can log into two accounts at the same time to do this if you wish. Trading wealth or items between your own accounts is done entirely at your own risk. We advise that you use the trade system we supply to trade between your own accounts. Unusual trade methods like dropping, death or trust trades are particularly risky and we strongly advise against them.** If any of your accounts obtained items or wealth through rule breaking activity, for example macro use or real-world trading, then all your accounts may be banned. Also, multi-logged accounts must not interact with each other to gain an unfair advantage in game play, such as ‘rigging’ the result of a minigame. For example, it is against the rules to have a number of accounts in a minigame all controlled by the same person, in order to try and guarantee the minigame outcome. ### Jagex Staff Impersonation **Players must not pretend to be Jagex staff in any way for any reason.** **Jagex staff will never message you in-game and ask you to visit a website for any reason. Jagex staff in-game will always have a gold crown next to their name in all chat channels. All Jagex staff account names also begin with the word ‘Mod’.** If somebody tells you they work for Jagex and they need you to give them your password or visit a site to become a moderator, talk to you about your account or something else that only Jagex could do, they are not Jagex staff and are trying to scam/hijack you. Jagex staff can be reported just like any other player, so if you think a Jagex employee is breaking the rules please report it. You won’t get into trouble for reporting staff and genuine Jagex employees will understand players being cautious. ### Asking For or Providing Contact Information **You must not ask any other player for their personal details and you must not provide your personal details to another player if they ask for them.** **‘Personal details’ means information that can be used to find or contact you in the real world. This includes:** * **Full name** * **Email addresses** * **Telephone numbers** * **Home address** * **Your age if you are under 18** * **Any other information that could be used to contact or locate you** Giving out personal details may affect the security of your game account or risk your own personal safety. Unfortunately, you can’t trust everyone you meet online, and some people will lie about who they are when you can’t see them face to face. Very rarely some adults will lie about their real age, gender or other things because they have an unhealthy interest in attempting to contact or meet younger people in the real world and may want to harm them. The only way to stay safe and be sure you are not putting yourself at risk is to not provide any personal information to anyone you meet online. ### Exploiting a Bug **Players must not take advantage of any bugs they may find in our games. If you discover a bug, please** [**report it to Jagex**](https://support.runescape.com/hc/en-gb/articles/360001355429-How-to-report-a-Bug-)**.** **If you have ‘stumbled’ across a bug do not continue to exploit it. We will not ban anyone who discovers a bug in our game, lets us know about it and then does not use the bug again.** **We do ban players who continually exploit a bug, particularly if the bug provides unfair gain or advantage over other players.** **If you discover a bug, please don’t share details of it with other players. For example, by sharing the information in game or making a video (or similar) that explains how to exploit the bug.** **Encouraging other players to abuse a bug or sharing information about it is treated in the same way as continually abusing the bug yourself and can lead to a ban.** It is against the rules to do the following with bad intent: ‘Testing’ unusual practices and sequences of actions to make the game respond in an unintended way. It is generally OK to play and use items where a bug is minor and does not give you any advantage. We will not take action against you if you play with a graphical bug that causes your cape to not display properly, for example. ### Encouraging Others to Break the Rules **You must not encourage, support, or help anyone else to break any of the rules set out here.** Encouraging or helping others to break the rules is as bad as breaking them yourself. If you encourage someone to break a rule, we treat it as if you are also breaking the same rule yourself (even if you haven't actually broken the rule). ### Rules for Fan Sites and Clan Sites **This rule covers any website or similar that is not approved by Jagex but is typically aimed at RuneScape players and is maintained by players with good intent.** **These sites are welcomed by Jagex and are an excellent addition to the overall RuneScape community experience. However, to ensure the safety of all our players who may use these sites, each site must comply with the below requirements:** * The site should recognise and reflect our [terms and conditions of use](/docs/terms/terms-and-conditions) * The site should not promote any activity that is against any of our rules * The site should not publish any article, text or images taken from any of our websites without our permission * The site should not link to or promote any adult sites, sites that contain illegal content or host or link to content that might conflict with Jagex interests ### The Game Rules - Common Questions #### What If I Have Been Muted or Banned? If a game account you created has been muted or banned by us you may have the right to appeal the penalty. There are some mutes and bans that can’t be appealed, however, these offences are only for the most serious types of rule-breaking or if an extensive investigation has already been completed. The following links will let you know if you can submit an appeal, and provide you the next steps if you can: * Read more information about [appealing a mute](https://support.runescape.com/hc/en-gb/articles/115002329065-Account-Mutes) * Read more information about [appealing a ban](https://support.runescape.com/hc/en-gb/articles/115002238729) #### When Should I Submit a Report? You can submit a report to us whenever you feel someone is clearly attempting to break the rules or has broken the rules. Our Support Centre contains a useful guide about [how to report](https://support.runescape.com/hc/en-gb/articles/209270109-How-to-report-a-player) rule breaking. #### What Happens When I Submit a Report? We call your report an ‘abuse report’ and we use the information it provides to decide if we need to take any action against the player that has been reported. We use a mixture of tools to deal with abuse reports. Some reports are dealt with by automated systems and some are reviewed by human moderators who work for Jagex. Human moderators review every report about really serious issues. For example, where somebody might get hurt in the real world or if a player is using extreme hate language. We also monitor all chat (even if it is not reported to us) to check for child protection issues. Some Jagex staff who are trained in online safety processes may also access and review any chat logs if we have a reasonable belief that the chat logs contain illegal content. Illegal content includes but is not limited to harassment, threats, discrimination, intimate image abuse, sexual exploitation, terrorism, coercive behaviour and encouraging suicide. We use a mixture of automated systems and human moderators to identify and act on illegal content. You can read more about the limited ways we monitor chat in Section 5 of our [Terms and Conditions](/docs/terms/terms-and-conditions). #### How Do I Deal With Issues That Are Not Breaking the Rules? When playing our games your ‘[Ignore List](https://support.runescape.com/hc/en-gb/articles/210000665-Ignore-List)’ will allow you to avoid another player so you won’t see their chat and they can’t get in touch with you. It’s a bit like ‘blocking’ someone on your phone; and is a good way of dealing with players who might be annoying you but are not breaking our rules. However, should you see a player who is clearly breaking any of the rules outlined above, you can always [report](https://support.runescape.com/hc/en-gb/articles/209270109-How-to-report-a-player) the issue to us. #### What if I am Really Worried About Another Player? If you are worried about another player because you think they might harm themselves or other people you should contact your local Police force - even if you do not know much about the player you are worried about. Police Officers can contact Jagex by email at [**lawcontact@jagex.com**](mailto:lawcontact@jagex.com) if they need help from us to keep someone safe. Please note we may not respond to any emails sent to our law contact address unless they are sent to us by a Police Officer. ### Other Things You Need to Know * **By using a game account you agree to follow these rules** * **If you do not agree to follow these rules you should not use a game account to play our games** * **These rules are set out to cover the most common things which are banned. However, as all accounts belong to Jagex, we may choose to mute or ban an account for any reason at any time, even if that reason is not covered by these rules** * **In addition to these Game Rules, you must also follow our** [**terms and conditions**](https://legal.jagex.com/docs/terms/terms-and-conditions/) **of use ("Terms"),** [**privacy policy**](https://legal.jagex.com/docs/policies/privacy/) **("Privacy Policy") and the** [**end-user license agreement**](https://legal.jagex.com/docs/terms/eula/) **("EULA")** # Rules of RuneScape ### Introduction These are the rules for RuneScape and Old School RuneScape. They are in place to keep players safe and to ensure that playing our games is an enjoyable experience for everyone. The rules also help Jagex (the makers of the RuneScape games) deal with cheating and other activities that might ruin things for players who choose to play fairly. ### The Rules of RuneScape We provide these rules so you can understand that if you break any of these rules your game account might be muted (so you can’t chat in game) or banned (so you can’t play at all). ### Real World Trading **Real World trading (RWT) means buying or selling in the real world, for real money or in exchange for anything of value, things that relate to Jagex accounts. This includes:** * **In-game items** * **In-game Gold (GP)** * **Account names** **In addition, paying someone to play your account for you is covered by this rule.** **Everything in RuneScape and Old School RuneScape, including the account(s) you use to play the game, are owned by Jagex. Players are given permission to use these accounts by Jagex. However, Jagex do not give permission to anybody to sell or buy things that relate to Jagex accounts.** People who sell items or Gold (GP) often obtain them by: * Cheating or macroing, often known as ‘botting’ * Hijacking (also known as 'hacking') other players accounts and taking their items If you buy things from Real World Traders, you are also encouraging cheating and account hijacking. People that sell game items, Gold (GP) and account names for real money are breaking the law. You can’t be sure that they will keep your information safe or even provide you with the things you have tried to buy. If you provide them with payment details they may use your details to make purchases without your permission - also known as 'fraud.' If you provide them with personal information ***(this means any information that could be used to identify you in the real world, including your name, date of birth, email address, user name, login details, etc.)*** they may use that information without your permission in the future. ### Macroing and third-party software/hardware **People also call this ‘botting.' It means using software or hardware that can help you play the game with the software or hardware doing things for you that you should be doing yourself. Our games are meant to be played by humans - if you cheat, you are likely to be banned, even if it is the first time you have broken the rules.** The people and companies who make cheating software do not care about your game account. They may lie to you and say that the software they offer ‘can not be detected‘ or is ‘ban proof’. This is not true. Jagex employ a team of people whose job it is to identify when players are cheating and the same team are always improving the tools they use so that all types of cheating can be detected. If you have any doubt that something you are thinking of using could be considered breaking this rule our advice is to not use it. Play the game yourself, making sure you are in control of everything. It is simply not worth taking the risk. #### Further Detail *Note: Our rules are written in clear language so that everybody can understand them easily. However,* [*IN THIS SECTION*](https://legal.jagex.com/docs/rules/macro-and-client-features-not-permitted)*, we’ve used some technical words and explanations because it is necessary to explain exactly what is not allowed in software.* Software that is not allowed includes anything that: * **Tries to interact with our game worlds without logging in.** * **Tries to look at or change the communications between your device and our game worlds.** * **Performs things in-game for you that you're meant to be doing yourself.** * **Changes parts of our game.** Copying the code we use to run our games is not allowed. Using edited versions of our game code is not allowed. Other software that shows pages or content from our website(s) must not be used to go to our website unless the software follows all of our other rules. * **Repeatedly asks for information from our website or is extremely demanding on our website.** Each page on our website should only load if you open the page yourself. * **Gets around the normal steps used to log in.** Any software should make sure you log in as normal to reach a game world. * **Hides or supports the hiding of any of the adverts on our website.** * **Tries to make it easier to enter a busy game world than it would be for users not using the software.** * **Has its own chat feature separate from our game chat that does not follow our rules.** If the software has a chat function, then it should make it very clear to users that this chat is not part of our games and is not official, supported by, or moderated by Jagex Limited ("Jagex") This chat should still be moderated (just not by us), and the moderators should not allow chat that does not follow our rules set out on this page. Silver or gold crowns should also only be used to identify moderators in the official game chat. * **Uses any of the unacceptable features specifically banned in our Message About Unofficial Clients** which can be found [here](https://secure.runescape.com/m=news/third-party-clients-update?oldschool=1) ### Inappropriate Language or Behaviour **We want our community to be fun and welcoming for all our players, so text that is considered inappropriate should not be used in our games. To be clear:** * **It is against the rules to use chat that is likely to upset other players, using slurs, slang words and other inappropriate phrases that target specific people or groups** * **Unacceptable chat includes bullying and harassment. We expect all players to treat each other with respect, and targeted ‘chat’ attacks between players will not be tolerated** * **Some topics are not appropriate to be discussed in our games, including all illegal content (illustrative examples of which are set out above)** * **Spamming/flooding the chat window. By this, we mean to fill the chat window with text that is disruptive, such as nonsensical text or persistent repeated text, particularly if the repeated text relates to other rule breaking, such as advertising websites, scamming and games of chance. We recognise that there are occasions where genuine players may need to repeat chat text, such as player trading or clan recruitment. We take a more lenient approach to repeated text linked to genuine game play, but ask that players remain mindful of disruption to the chat window and adjust their repeated chat accordingly, so that other players are not subject to excessive chat window flooding** * **It is also against the rules to regularly and persistently use a lot of swear/cuss words** We understand that players may use the odd ‘bad word’ from time to time. Nobody will get into trouble for light swearing; but if the language used is very strong and persistent we may apply a mute to your account. Any player who may feel uncomfortable can use their [Ignore List](https://support.runescape.com/hc/en-gb/articles/210000665-Ignore-List) against players who are causing offense, or [apply chat filters](https://support.runescape.com/hc/en-gb/articles/210000525-Profanity-Filter) to automatically block the majority of well-known swear/cuss words. ### Solicitation It is not okay to ask for a boyfriend or girlfriend in-game. This is not a dating website after all! ### Games of Chance **You must not advertise, organise, promote, or take part in any games of chance. Games of chance are games that depend more on luck than skill, they are mostly games that people bet on. For example, situations where in-game Gold (GP) or items are traded with the promise that you will receive additional in-game Gold (GP) or items in return, if you correctly guess the outcome or result of the game being offered.** **Some of these ‘games of chance’ are offered by macro accounts. These are accounts in game that look like other players but are not run by a human and are programmed to offer games of chance. It is against the rules to use and run these macro/bot accounts and for players to interact with them.** Any websites or services that provide you with the opportunity to offer game items or Gold (GP) on games of chance are not official or supported by Jagex in any way. Using these unofficial websites and services supports the flow of items and Gold (GP) to Real World Traders and as such we may ban any accounts involved in this type of activity. It is often the case that the rules of games of chance are not clear, or the game of chance being played is not fair and heavily stacked in the favour of one side. There is also no guarantee that the person offering the game of chance will keep their side of the deal or pay you if you win. They may also mislead you and tell you that have not won, even if you have. In addition, accounts that promote and offer games of chance often spam the chat window making it hard for real players to enjoy game play, carry out trading and chat with friends. ### Scamming **It is against the rules to try and obtain items or Gold (GP) from other players by scamming them. By ‘scamming’ we mean tricking or deceiving other players for your own advantage. Although scams come in many forms, these are some common examples of behaviour that could lead to your account being muted or banned for scamming:** * **Asking other players to give you something with the promise that they will receive something in return and then not supplying it** * **Deliberately lying or misleading someone about an item to inflate it’s value. For example, claiming an item is rare and valuable when it is not** * **Not carrying out a trade as agreed. For example, agreeing to pay 100m Gold (GP) and then only offering 10m Gold (GP) in the hope the change won’t be noticed** * **Trying to get other players to accept a trade that is very unfair, by tricking them into not removing items they have placed in the trade window, but did not intend to trade to you** * **Asking another player to trade you anything in order to ‘trust you’ or for some other thing to happen (such as winning a prize for trading the most valuable items)** * **Saying that you will trade back more Gold (GP) in a second trade than you are given in a first trade (often called ‘doubling money’)** * **Tricking or deceiving a player into entering a dangerous area** * **Tricking or deceiving a player into dropping items or Gold (GP)** * **Pretending to help a player who someone is attempting to scam by telling them how to ‘scam the scammer’, which still leads to the original player being scammed anyway (this is known as ‘anti-lure’ and is a scam in itself)** * **‘Extorting’ Gold (GP) or items from a player as payment for the scammer to stop doing something. For example, to stop attacking monsters you are trying to kill or to leave you alone and allow you to do something without interruption** * **Talking about ‘giving money away’ on the condition that a player must post a comment on a forum or comment on a video. These websites are usually fake copies of official sites and are designed to trick players into logging into them with their game account details, which will lead to their account being hijacked** * **Anything else that uses scamming techniques, dishonesty, misdirection or similar and results in a player losing items or wealth that they did not expect to lose** It is not possible to multi-log and move Gold (GP) or items between the RuneScape and Old School RuneScape games. There are players who will offer to help you do this and this process is generally known as ‘swapping’. Swapping (if not linked to any other type of rule breaking) is not against the rules - however it does carry large risks. As a result we highly recommend that you don't attempt to ‘swap.' There is no safe way to 'swap' and there are many things that can go wrong. If there is a problem with an agreement you have made with someone in relation to ‘swapping' Jagex will not be able to help. In general, please bear in mind that ’if it sounds too good to be true, it probably is.' By this we mean that if you are offered a way to earn some items or Gold (GP) quickly and easily by another player it is probably a scam and you’ll end up losing out. ### Buying/Selling and Sharing Accounts **Players must not share, transfer or lend their account to anyone else. You may have as many game accounts as you like, but each account should only be used by the person who created it. All game accounts are the property of Jagex and players are only granted limited permission to use accounts. Nobody has our permission to sell accounts.** If you buy an account, it’s likely that the seller will take it back from you after you have already put time, resources and effort into it. For another player to use your account they will require your login details. This means your account security is weakened. If you allow somebody else to access your account they might steal items or Gold (GP) from you or even try to claim the account belongs to them so they can keep using it forever. In addition, if they cheat or break our rules using your account they could get your account muted or banned for things that you haven’t done. Sharing accounts is also a form of cheating. This is because sharing an account with somebody else gives you an unfair advantage. Completing challenging achievements and appearing on the HiScores is recognition of individual effort, and should only apply to players who stick to the rules and play fairly. ### Advertising Websites **By ‘advertising’ we mean using chat in game that mentions websites, or chat that could lead people to websites, that are not appropriate to be shared in our games. This means websites that offer (not a full list:)** * **Gold (GP) selling** * **In-game item selling** * **Cheating and macroing services** * **Private servers** * **Account services** * **Accounts for sale** **Inappropriate advertising also includes links related to ‘gambling’, 'phishing' (fake sites designed to steal your account details) or sites that host illegal and adult content.** Some of these websites can contain viruses and keyloggers designed to steal information from you or weaken your account security. You may also see websites being promoted as part of the 'giving money away' scam mentioned in the 'Scamming' section above. It is not against the rules to mention websites that are in common use and are generally accepted to be safe, such as ‘Google’ – but if you are ever visiting a website you have seen mentioned by another player, take steps to access the site directly yourself rather than using any links provided to you, even if the link looks genuine and the websites appear to be official. ### Multiple Logging-In **You are free to create as many accounts as you like, and you are welcome to trade between your accounts just as you would with any other player - you can log into two accounts at the same time to do this if you wish. Trading wealth or items between your own accounts is done entirely at your own risk. We advise that you use the trade system we supply to trade between your own accounts. Unusual trade methods like dropping, death or trust trades are particularly risky and we strongly advise against them.** If any of your accounts obtained items or wealth through rule breaking activity, for example macro use or real-world trading, then all your accounts may be banned. Also, multi-logged accounts must not interact with each other to gain an unfair advantage in game play, such as ‘rigging’ the result of a minigame. For example, it is against the rules to have a number of accounts in a minigame all controlled by the same person, in order to try and guarantee the minigame outcome. ### Jagex Staff Impersonation **Players must not pretend to be Jagex staff in any way for any reason.** **Jagex staff will never message you in-game and ask you to visit a website for any reason. Jagex staff in-game will always have a gold crown next to their name in all chat channels. All Jagex staff account names also begin with the word ‘Mod’.** If somebody tells you they work for Jagex and they need you to give them your password or visit a site to become a moderator, talk to you about your account or something else that only Jagex could do, they are not Jagex staff and are trying to scam/hijack you. Jagex staff can be reported just like any other player, so if you think a Jagex employee is breaking the rules please report it. You won’t get into trouble for reporting staff and genuine Jagex employees will understand players being cautious. ### Asking For or Providing Contact Information **You must not ask any other player for their personal details and you must not provide your personal details to another player if they ask for them.** **‘Personal details’ means information that can be used to find or contact you in the real world. This includes:** * **Full name** * **Email addresses** * **Telephone numbers** * **Home address** * **Your age if you are under 18** * **Any other information that could be used to contact or locate you** Giving out personal details may affect the security of your game account or risk your own personal safety. Unfortunately, you can’t trust everyone you meet online, and some people will lie about who they are when you can’t see them face to face. Very rarely some adults will lie about their real age, gender or other things because they have an unhealthy interest in attempting to contact or meet younger people in the real world and may want to harm them. The only way to stay safe and be sure you are not putting yourself at risk is to not provide any personal information to anyone you meet online. ### Exploiting a Bug **Players must not take advantage of any bugs they may find in our games. If you discover a bug, please** [**report it to Jagex**](https://support.runescape.com/hc/en-gb/articles/360001355429-How-to-report-a-Bug-)**.** **If you have ‘stumbled’ across a bug do not continue to exploit it. We will not ban anyone who discovers a bug in our game, lets us know about it and then does not use the bug again.** **We do ban players who continually exploit a bug, particularly if the bug provides unfair gain or advantage over other players.** **If you discover a bug, please don’t share details of it with other players. For example, by sharing the information in game or making a video (or similar) that explains how to exploit the bug.** **Encouraging other players to abuse a bug or sharing information about it is treated in the same way as continually abusing the bug yourself and can lead to a ban.** It is against the rules to do the following with bad intent: ‘Testing’ unusual practices and sequences of actions to make the game respond in an unintended way. It is generally OK to play and use items where a bug is minor and does not give you any advantage. We will not take action against you if you play with a graphical bug that causes your cape to not display properly, for example. ### Encouraging Others to Break the Rules **You must not encourage, support, or help anyone else to break any of the rules set out here.** Encouraging or helping others to break the rules is as bad as breaking them yourself. If you encourage someone to break a rule, we treat it as if you are also breaking the same rule yourself (even if you haven't actually broken the rule). ### Rules for Fan Sites and Clan Sites **This rule covers any website or similar that is not approved by Jagex but is typically aimed at RuneScape players and is maintained by players with good intent.** **These sites are welcomed by Jagex and are an excellent addition to the overall RuneScape community experience. However, to ensure the safety of all our players who may use these sites, each site must comply with the below requirements:** * The site should recognise and reflect our [terms and conditions of use](/docs/terms/terms-and-conditions) * The site should not promote any activity that is against any of our rules * The site should not publish any article, text or images taken from any of our websites without our permission * The site should not link to or promote any adult sites, sites that contain illegal content or host or link to content that might conflict with Jagex interests ### The Game Rules - Common Questions #### What If I Have Been Muted or Banned? If a game account you created has been muted or banned by us you may have the right to appeal the penalty. There are some mutes and bans that can’t be appealed, however, these offences are only for the most serious types of rule-breaking or if an extensive investigation has already been completed. The following links will let you know if you can submit an appeal, and provide you the next steps if you can: * Read more information about [appealing a mute](https://support.runescape.com/hc/en-gb/articles/115002329065-Account-Mutes) * Read more information about [appealing a ban](https://support.runescape.com/hc/en-gb/articles/115002238729) #### When Should I Submit a Report? You can submit a report to us whenever you feel someone is clearly attempting to break the rules or has broken the rules. Our Support Centre contains a useful guide about [how to report](https://support.runescape.com/hc/en-gb/articles/209270109-How-to-report-a-player) rule breaking. #### What Happens When I Submit a Report? We call your report an ‘abuse report’ and we use the information it provides to decide if we need to take any action against the player that has been reported. We use a mixture of tools to deal with abuse reports. Some reports are dealt with by automated systems and some are reviewed by human moderators who work for Jagex. Human moderators review every report about really serious issues. For example, where somebody might get hurt in the real world or if a player is using extreme hate language. We also monitor all chat (even if it is not reported to us) to check for child protection issues. Some Jagex staff who are trained in online safety processes may also access and review any chat logs if we have a reasonable belief that the chat logs contain illegal content. Illegal content includes but is not limited to harassment, threats, discrimination, intimate image abuse, sexual exploitation, terrorism, coercive behaviour and encouraging suicide. We use a mixture of automated systems and human moderators to identify and act on illegal content. You can read more about the limited ways we monitor chat in Section 5 of our [Terms and Conditions](/docs/terms/terms-and-conditions). #### How Do I Deal With Issues That Are Not Breaking the Rules? When playing our games your ‘[Ignore List](https://support.runescape.com/hc/en-gb/articles/210000665-Ignore-List)’ will allow you to avoid another player so you won’t see their chat and they can’t get in touch with you. It’s a bit like ‘blocking’ someone on your phone; and is a good way of dealing with players who might be annoying you but are not breaking our rules. However, should you see a player who is clearly breaking any of the rules outlined above, you can always [report](https://support.runescape.com/hc/en-gb/articles/209270109-How-to-report-a-player) the issue to us. #### What if I am Really Worried About Another Player? If you are worried about another player because you think they might harm themselves or other people you should contact your local Police force - even if you do not know much about the player you are worried about. Police Officers can contact Jagex by email at [**lawcontact@jagex.com**](mailto:lawcontact@jagex.com) if they need help from us to keep someone safe. Please note we may not respond to any emails sent to our law contact address unless they are sent to us by a Police Officer. ### Other Things You Need to Know * **By using a game account you agree to follow these rules** * **If you do not agree to follow these rules you should not use a game account to play our games** * **These rules are set out to cover the most common things which are banned. However, as all accounts belong to Jagex, we may choose to mute or ban an account for any reason at any time, even if that reason is not covered by these rules** * **In addition to these Game Rules, you must also follow our** [**terms and conditions**](https://legal.jagex.com/docs/terms/terms-and-conditions/) **of use ("Terms"),** [**privacy policy**](https://legal.jagex.com/docs/policies/privacy/) **("Privacy Policy") and the** [**end-user license agreement**](https://legal.jagex.com/docs/terms/eula/) **("EULA")** # Macro and client features not permitted **A macro or client feature is deemed non-permissable if it does not appear within our Approved Client list and it:** * Attempts to communicate directly with our game worlds. * Generates input to our game applets. This includes software that automatically moves the mouse pointer or generates mouse clicks or key presses. * Modifies or replaces versions of our game applets. Reverse-engineering our game applets is strictly prohibited. Using a modified version of our game applets is not permitted for any reason. Third-party software that displays pages/content from our website(s), and that has specific features (i.e. toolkits) must not be used to access our website unless that software conforms with all of the other rules, and the following additional rules: * Makes repeated page/content requests from our website or otherwise make excessively bandwidth-intensive requests from our servers (each page/content request should only be in direct response to a user request each time). * Hides or encourages the hiding of any of the adverts on our website. To avoid encouraging users to hide the advert above the game, the pane displaying pages from our website must default to at least 630 pixels high (if viewed on a screen with a resolution higher than 800x600), and it must not be possible to resize it to less height than that, i.e. the page must be displayed in such a way that both the game and advert are fully visible at the same time. * Attempts to make it easier to enter a busy game world than it would be for users not using the software. It must not contain any features to make it easier to enter or monitor busy worlds. * Has its own integrated chat feature, separate from the game chat, it should make it very clear to users that this chat is not part of our games and is not official, endorsed, or moderated by Jagex Limited ("Jagex") in any way. Furthermore, this chat should still be moderated (just not by us), and the moderators should not allow chat which infringes our rules of conduct set out in these Game Rules. To avoid confusion with the official game chat, moderators of the external chat should not be indicated with a silver or gold crown. If the chat is internet relay chat ("IRC") based, then the software should only allow access to IRC channels which conform with the above rules. * Uses any of the unacceptable features specifically banned in our Third Party Client Guidelines which can be found [here](https://secure.runescape.com/m=news/third-party-client-guidelines?oldschool=1). # Rules of Conduct The Jagex rules are organised into three categories: Honour, Respect and Security, and they differ slightly for our different games. Please take some time to familiarise yourself with these rules before playing any of our games: * [View the RuneScape rules](/docs/rules/rules-of-runescape) # Imprint Jagex Limited 220 Cambridge Science Park, Cambridge, England, CB4 0WA Email: Telephone: 01223 783797 Company number: 03982706 VAT number: GB 791 9517 84 EORI number: GB 791 9517 84 000 EU VAT MOSS: EU 372 01823 1 Please be aware that no technical or player support will be provided through the email address or the phone number. For any technical or player support questions please contact us at the [support center](https://support.runescape.com/hc/en-gb). # Security