Privacy Policy
A summary of this document, written for young people, is available here.
Version 1.0
Date: 27 Feb 2024
HERE ARE THE KEY FACTS:
We are committed to protecting your information responsibly and using appropriate security measures. In this policy We explain as to how We look after your Personal Data (regardless of where you visit or access from) when you:
visit Our websites;
access Our mobile platform;
access Our published games from streaming services via your social networks ID; or
access any of Our products and services
Who are We?
We are a UK videogames developer and publisher called Jagex. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. You can contact Us at dpo@jagex.com
You can always:
ask Us for a copy of the information We have about you;
ask Us to update the information We have about you;
ask Us to delete the information We have about you; or
ask Us questions about how We use your information.
Please click on the links below to find out more about each topic below:
Table of contents
1.0 PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to inform you how We collect and process your Personal Data. It is important that you read this privacy policy to fully understand how and why We are using your data.
Jagex Limited, or the applicable group company named below, acts as the Controller and is responsible for your Personal Data (collectively referred to as "Company", "We", "Us", or "Our" in this privacy policy).
For the purposes of this privacy policy, the following definitions shall have the following meanings:
"Comply With A Legal Obligation" means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that We are subject to;
"Controller" means the organisation that exercises overall control over the purposes and means of processing Personal Data;
"Data Protection Laws" means the UK Data Protection Act 2018 and all other globally applicable legislation relating to privacy or data protection (including the EU General Data Protection Regulation, the California Consumer Privacy Act and the Brazil Lei Geral de Proteção de Dados Pessoais);
"Explicit Consent" for external marketing means your Personal Data will not be disclosed to any third party unless you have given your explicit consent to such disclosure;
"Legitimate Interest" means the interest of Our business in conducting and managing Our business to enable Us to give you the best service/product and the best and most secure experience. We make sure We consider and balance any potential impact on you (both positive and negative) and your rights before We process your Personal Data for Our legitimate interests. We do not use your Personal Data for activities where Our interests are overridden by the impact on you (unless We have your consent or are otherwise required or permitted to by law). You can obtain further information about how We assess Our legitimate interests against any potential impact on you in respect of specific activities by contacting Us;
"Performance of Contract" or "Contractual Necessity" means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract;
"Personal Data" means any information relating to natural persons who can be identified or who are identifiable directly from the information in question; or who can be indirectly identified from that information in combination with other information; and
"Special Category" or "Special Categories" of Personal Data means: (a) Personal Data revealing racial or ethnic origin; (b) Personal Data revealing political opinions; (c) Personal Data revealing religious or philosophical beliefs; (d) Personal Data revealing trade union membership; (e) genetic data; (f) biometric data (where used for identification purposes); (g) data concerning health; (h) data concerning a person's sex life; and (i) data concerning a person's sexual orientation.
2.0 CONTACT DETAILS
Jagex
Full name of legal entity (Controller): Jagex Limited
Registered Office Address: 220 Cambridge Science Park, Cambridge, England, CB4 0WA
Name of appointed Data Protection Officer: Pembroke Privacy Limited
DPO Email address dpo@jagex.com
Pipeworks
Full name of legal entity (Controller): Pipeworks Inc.
Registered Office Address: 133 W. Broadway, Eugene, Oregon 97401, USA
Name of appointed Data Protection Officer: Pembroke Privacy Limited
DPO Email address: dpo@jagex.com
Gamepires
Full name of legal entity (Controller): Gamepires d.o.o
Registered Office Address: Slavonska Avenija 6A, Zagreb, Croatia.
Name of appointed Data Protection Officer: Pembroke Privacy Limited
DPO Email address: dpo@jagex.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Fax: 01625 524 510 Live Chat Link
If you're a customer within the EU, you can file a complaint to your local member state data protection authority listed here.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO or local DPA, so please get in touch with Us in the first instance.
3.0 YOUR DUTY TO INFORM US OF CHANGES
It is important that the Personal Data We hold about you is accurate and current. Please keep Us informed if your Personal Data changes during your relationship with Us.
4.0 THIRD-PARTY LINKS
This website includes links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave Our website, We encourage you to read the privacy policy of every website you visit.
5.0 THE DATA WE COLLECT ABOUT YOU
We collect, use, store and transfer different categories of Personal Data about you, which We have grouped together as follows:
Identity Data includes but is not limited to first name, last name, username or similar identifier, title, and date of birth;
Contact Data includes postal address, email address and telephone numbers;
Financial Data includes bank account, payment card details, and payroll data;
Marketing and Communications Data include your preferences in receiving marketing from Us and Our third parties and your communication preferences.
Profile Data information including your username and password, interests, preferences, records of your correspondence and engagement with Us and feedback and survey responses;
Technical Data commonly known as online identifiers and includes internet protocol (IP) address, unique mobile device identification numbers (such as your Media Access Control (MAC) address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI), type of device, your login data, browser type and version, time zone setting and geolocation, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from Us;
Usage Data includes information about how you use Our website, mobile platforms, products, and services;
If you decide to make a payment for any of Our products and services, your Financial Data, which includes your bank account and payment card details, will be collected and processed by Our external payment service provider. We will not have access to, collect, use, store or transfer your Financial Data.
We also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data is derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, We aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if We combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, We treat the combined data as Personal Data, which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do We collect any information about criminal convictions and offences.
We use mobile analytics software to allow Us to understand better the functionality of Our mobile software on your device. This software records information such as how often you play Our games, the events that occur within the games, aggregated usage, performance data, and where the games were downloaded from. We do not link the information We store within the analytics software to any personal information you submit within the games.
SOCIAL GAMING PLATFORMS
(A) GAME PUBLISHING PLATFORMS
We collect Personal Data including Identity Data and contact information, player identifiers and email addresses, from publishing platforms that make Our games available. These include but are not limited to Valve (Steam), Apple (iOS), and Google (Android). The publishing platforms are responsible for your accounts and Personal Data on their platforms, and We encourage you to read their privacy policies. We will only retain your Personal Data for as long as your publishing platform account is linked to your Jagex Account.
(B) MOBILE PLATFORMS
If you play Our games on your mobile device or tablet, We receive information about you from the IOS or Android app stores and other mobile platform providers. This information includes your username or device ID but does not include any financial information. Some of Our mobile platforms send information to Us that you authorise them to provide. We will only retain your data for as long as your account is linked to your Jagex Account.
(C) SOCIAL NETWORK LINKED ACCOUNTS
When you link your social network account via Google, Facebook, or Apple to play Our games on Our mobile platform or website, We receive information about you from your social network provider. This information includes your name, email address, language preference, and profile picture. We will only retain your data for as long as your account is linked to your Jagex Account.
(D) JAGEX AS A PUBLISHER
Where We enter into publishing arrangements with game development studios to publish their games on gaming platforms, both developer and publisher (Jagex) will process Personal Data and operate as separate controllers. Titles falling under these arrangements can be seen here. We advise you to read both this privacy policy and the privacy policy on the developer studio website.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where We need to collect Personal Data by law or under the terms of a contract We have with you, and you fail to provide that data when requested, We may not be able to perform the contract We have or are trying to enter into with you (for example, to provide you with access to one of Our games). In this case, We may have to cancel a product or service you have with Us, but We will notify you if this is the case at the time.
6.0 LEGAL BASIS FOR PROCESSING
Our legal basis for processing your personal information varies depending on the type of information We collect and the context in which We collect it.
If you are a resident of the United Kingdom or of a jurisdiction where similar legal requirements may apply, such as Brazil, Switzerland, and the European Union, We rely on several legal bases to process information about you. We will process information about you where We have your consent, where We have a Legitimate Interest to do so, where the processing is necessary for the Performance of a Contract with you, and where We have a legal obligation to process your information. For example, We typically rely on the following:
Consent when placing cookies on your device on the web (through Our cookie consent manager) to send you email marketing or to deliver third-party targeted advertising to you on Our services;
Our Legitimate Interests to process your information when providing you with customer service support, to serve targeted marketing of Our services (where you have subscribed for an account with Us or purchased goods or services from Us and you have not opted out of receiving that marketing), for fraud prevention and security purposes; and
Contractual Necessity to process information when you create a Jagex Account to enable Us to provide you with Our services.
7.0 HOW WE COLLECT YOUR DATA
We use different methods to collect data from and about you, including, but not limited to:
Direct interactions. You may give Us your Identity Data, Contact Data and Financial Data by filling in forms or corresponding with Us by post, phone, email or otherwise. This includes Personal Data you provide when you:
purchase Our products or services;
create an account on Our website, or via Our mobile app or play Our games;
link your social account to your Jagex Account;
subscribe to Our service or publications;
request marketing to be sent to you;
request support for Our products;
enter a competition, promotion, or survey; or
give Us some feedback.
Automated technologies or interactions. As you interact with Our website, We automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies, pixels, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing Our cookies. Please see Our Cookie Policy for further details.
Third parties or publicly available sources. We receive Personal Data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
analytics providers such as Google based inside AND outside the UK and the EU.
advertising networks such as Facebook based inside AND outside the UK and the EU, and
search information providers such as Google based inside AND outside the UK and the EU.
Contact and Transaction Data from providers of technical, payment and delivery services based inside AND outside the UK and the EU.
Identity and Contact Data from data brokers or aggregators based inside AND outside the UK and the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK and the EU.
8.0 HOW WE USE YOUR PERSONAL DATA
We will only use your Personal Data when the law allows Us to. Most commonly, We will use your Personal Data in the following circumstances:
for the Performance of a Contract that We are about to enter into or have entered into with you;
where it is necessary for Our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests;
where We need to Comply With A Legal Obligation; or.
where We have your Explicit Consent.
Generally, We do not rely on consent as a legal basis for processing your Personal Data other than in relation to sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting Us using the details at section 2 (Contact Details). The withdrawal of consent will not affect the lawfulness of any processing that took place before the withdrawal.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways We may use your Personal Data, and which of the legal bases We rely on to do so. We have also identified what Our Legitimate Interests are where appropriate.
Note that We may process your Personal Data for more than one lawful ground depending on the specific purpose for which We are using your data.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of Legitimate Interest |
|---|---|---|
To register you as a new customer |
| Performance of a Contract with you |
To process and deliver your order including:
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To manage Our relationship with you which will include:
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To enable you to partake in a prize draw, competition or complete a survey |
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To administer and protect Our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
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To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising We serve to you |
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To use data analytics to improve Our website, products/services, marketing, customer relationships and experiences |
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To make suggestions and recommendations to you about goods or services that may be of interest to you |
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To ask you to take part in research to improve Our game platform |
| Necessary for Our Legitimate Interests (to develop Our products/services and grow Our business) |
To process your job application to work with Us |
| Performance of a Contract with you |
To facilitate a duty of care to you |
| Necessary for Our Legitimate Interest (to help you manage aspects of your activities when interacting with Our products/services) |
MARKETING
We provide you with choices regarding Our use of your Personal Data for marketing and advertising purposes. We have established the following Personal Data control mechanisms:
You will receive marketing communications from Us if (a) you have opted into Our marketing channels or (b) you have subscribed for an account with Us or purchased goods or services from Us and you have not opted out of receiving that marketing (save where local Data Protection Laws do not allow option (b)).
All of Our marketing communications to you contain an opt out option and you can opt out at any time. Please note that the opt out will not affect the lawfulness of processing that has taken place before the opt out.
THIRD-PARTY MARKETING
We will get your explicit opt-in consent before We share your Personal Data with any company outside Jagex for marketing purposes.
OPTING OUT OF MARKETING
You can ask Us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting Us at any time using the details at section 2 (Contact Details).
OPTING OUT OF ADVERTISING ID
The Identifier For Advertising (IDFA) is a unique, user-resettable ID for advertising, provided by the mobile device's operating system. We may use this ID to enhance serving and targeting capabilities, re-target specific campaigns, or pass the ID to Our partners. Advertising ID does not reveal any information about the user or the device. If you prefer to opt-out or reset your IDFA, please follow these standard instructions:
Android - Opt out of seeing personalized ads
OPTING OUT OF THIRD-PARTY TAILORED ADVERTISING
We use marketing services to advertise to you after you have accessed or visited Our services. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize your Device and understand how you use Our services so that We can improve Our services to reflect your interests and serve you advertisements that are likely to be of more interest to you.
These third-party vendors collect, store, use, process, and transfer information about your activity on our services in accordance with their Privacy Policies and to enable Us to:
measure and analyze traffic and browsing activity on Our services;
show advertisements for Our products or services to you on third-party websites or apps; and
measure and analyze the performance of Our advertising campaigns.
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:
The Network Advertising Initiative's opt-out platform: http://www.networkadvertising.org/choices/
The European Interactive Digital Advertising Alliance's opt-out platform: https://youronlinechoices.eu/
The Digital Advertising Alliance's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may opt-out of all personalized advertising by enabling privacy features on your mobile device such as Limit Ad Tracking (iOS) and opt Out of Ads Personalization (Android). See your mobile device help system for more information.
We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our services with these third-party vendors. This allows Our third-party vendors to recognize and deliver you ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the privacy policy of each vendor listed below. The third-party vendors We use are:
Google Ads (AdWords) remarketing services is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
Facebook remarketing services is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266. To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217.
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation.
OPTING OUT OF GEOLOCATION
If you have previously allowed Us to access your geolocation data, you can stop making geolocation available to Us by visiting your mobile device's settings for the games or the "settings" page for the games.
OPTING OUT OF OTHER COMMUNICATIONS
When you install Our games on your mobile device you can choose to receive push notifications, which are messages Our games send you on your mobile device even when the game is not on. You can turn off notifications by visiting your mobile device's "settings" page.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies We use, please see Our Cookie Policy.
CHANGE OF PURPOSE
We will only use your Personal Data for the purposes for which We collected it, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose.
If We need to use your Personal Data for an unrelated purpose, We will notify you and obtain your consent to do so. Please note that We may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
9.0 DISCLOSURE OF YOUR PERSONAL DATA
We may share your Personal Data with third parties set out below for the purposes set out in the table in section 8 (How We Use Your Personal Data) above:
Specific marketing partners listed here.
We may seek to acquire other businesses or merge with them or Our business or part of Our business may be sold. If a change happens to Our business, then your Personal Data may be disclosed to Our advisers and those of any prospective purchaser or partner, and the new owners or partners may use your Personal Data in the same way as set out in this privacy policy. Your data will only be disclosed for the purposes identified in this privacy policy (as may be updated from time to time) unless a law or regulation specifically allows or requires otherwise. We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow Our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with Our instructions. All Our third-party processing partners are vetted under Our third-party due diligence process and have signed data processor contracts with Us.
10.0 INTERNATIONAL TRANSFERS
Some of Our external third parties are based outside the UK and the European Economic Area (EEA), so their processing of your Personal Data will involve a transfer of data outside the UK and the EEA.
| External Party Category | Transfer Purpose | Lawful Basis |
|---|---|---|
a) Technical partner | a) Provide technical processing services | a) Contract |
b) Marketing partner | b) Provide marketing services | b) Consent |
Whenever We transfer your Personal Data out of the UK and the EEA, We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your Personal Data to countries deemed to provide an adequate level of protection for Personal Data by the UK Secretary of State or the European Commission (as appropriate);
appropriate safeguards are in place in accordance with Data Protection Laws . These safeguards include the use of standard contractual clauses/ data protection clauses approved by the UK Secretary of State or the European Commission (as appropriate) or binding corporate rules; or
the transfer is otherwise allowed under Data Protection Laws (including where We have your consent or the transfer is necessary for the Performance of a Contract with you).
11.0 DATA SECURITY
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorised way, altered, disclosed or being unavailable. In addition, We limit access to your Personal Data to those employees, agents, professional advisers, contractors, and other third parties who have a business need to know on the principle of least privilege (PoLP). They will only process your Personal Data on Our instructions, and they are subject to a duty of confidentiality. We periodically review all privacy and security policies and update them when necessary, in line with changes in Data Protection Laws or when new technologies are introduced into Our business.
Where the introduction of new technologies results in a high risk to your Personal Data, We will perform a data protection impact assessment and will only proceed if We are able to mitigate any identified high risks. Methods of collecting Personal Data are reviewed by management before they are implemented to confirm that Personal Data is obtained:
a) fairly, without intimidation or deception, and
b) lawfully, adhering to all relevant rules of law, whether derived from statute or common law, relating to the collection of Personal Data.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where We are legally required to do so.
12.0 DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your Personal Data for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. A copy of Our Data Retention Schedule is available upon request.
To determine the appropriate retention period for Personal Data, We consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which We process your Personal Data and whether We can achieve those purposes through other means, and the applicable legal requirements.
By law, We have to keep basic information about Our customers (including Contact, Identity, Financial and Transaction Data) for six tax years plus the current tax year as part of Our legal obligations to do so. In some circumstances, you can ask Us to delete your data: see Request erasure below for further information.
In some circumstances, We may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case We may use this information indefinitely without further notice to you.
DATA DISPOSAL
Once the data retention periods above expire, digital records are permanently destroyed or fully anonymised if retained for statistical or research purposes. In this case, all personal identifiers are removed permanently so individuals cannot be identified.
13.0 YOUR LEGAL RIGHTS
Under certain global Data Protection Laws (including UK and EU Data Protection Laws) and under certain circumstances, you have rights in relation to your Personal Data. We set out below a brief description of such rights:
To be informed : Individuals have the right to be informed about the collection and use of their Personal Data. This is a key transparency requirement under UK and EU Data Protection Laws. This privacy policy and Our cookie policy meet this requirement.
Request access to your Personal Data (commonly known as a "data subject access request"): This enables you to receive a copy of the Personal Data We hold about you subject to certain exemptions.
Request rectification of your Personal Data : This enables you to have any incomplete or inaccurate data We hold about you corrected, though We may need to verify the accuracy of the new data you provide.
Request erasure of your Personal Data : This enables you to ask Us to delete or remove Personal Data where there is no good reason for Us to continue to process it. You also have the right to ask Us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where We may have processed your Personal Data unlawfully or where We have a legal obligation to erase your Personal Data. Note, however, that the right to request erasure is not absolute, and there are circumstances where We do not need to comply with the request, which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Data : This enables you to object to processing where We are relying on Our Legitimate Interest (or those of a third party) to process your Personal Data or where We are processing your Personal Data for scientific or historical research or statistical purposes. We do not need to stop processing if We can give strong and legitimate reasons to continue processing your Personal Data. You also have the right to object where We are processing your Personal Data for direct marketing purposes. This is an absolute right but does not automatically mean that We need to erase all of your Personal Data, and in particular, We may put your details on a suppression list to ensure We don't send you direct marketing in the future.
Request restriction of processing your Personal Data : This enables you to ask Us to suspend the processing of your Personal Data in certain scenarios, including (a) if you want Us to establish the data's accuracy; or (b) you have objected to Our use of your data, but We need to verify whether We have overriding legitimate grounds to use it.
Request the transfer of your Personal Data to you or a third party : We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to Personal Data you have provided to Us, which you initially provided consent for Us to use or where We used the Personal Data to perform, or take steps prior to performing, a contract with you and where the processing is automated.
Withdraw consent at any time where We are relying on consent to process your Personal Data : However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, We may not be able to provide certain products or services to you. We will advise you if this is the case when you withdraw your consent.
Please note that the above rights are not all absolute and are subject to applicable Data Protection Laws and may be subject to conditions and provisions set out in applicable Data Protection Laws. For further information or if you wish to exercise any of the rights set out above, please get in touch with Us.
NO FEE IS USUALLY REQUIRED
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, We may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help Us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up Our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than a month if your request is particularly complex or you have made a number of requests, in which case We will inform you of an extension period of up to 2 months. In this case, We will keep you informed on progress.
14.0 ADDITIONAL INFORMATION FOR NON-UK AND NON-EU RESIDENTS
15.0 POLICY UPDATES
Policies and procedures are reviewed and compared to the requirements of applicable laws and regulations at least annually, and whenever changes to such laws and regulations are made, privacy policies and procedures are revised to conform with the requirements of applicable laws and regulations.
END OF POLICY
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