Subscription Terms & Conditions
Subscriptions & Renewals
We provide additional content and services to users who purchase a membership subscription (a "Subscription"). Subscriptions are currently available with 1, 6 and 12 month terms (a "Subscription Term"). Unless you cancel prior to the end of your current Subscription Term, your Subscription will automatically renew at the end of the current Subscription Term.
We will take payment for the new Subscription Term around 72 hours before the expiry of your existing Subscription Term to prevent any breaks in play. You can check the end date of your current Subscription Term by logging into your Account at https://www.runescape.com.
All Subscriptions can be used across RuneScape and Old School accounts that use the same login.
Key payment details
Unless otherwise stated, all payments and Subscription fees shown for the UK and EU countries are inclusive of any applicable VAT or other taxes.
If you purchase a Subscription or virtual content via a third-party platform e.g. Apple App Store, Google Play Store, or Steam, you'll be charged via the payment method stored by that third-party and your purchase will be subject to their terms and conditions.
Payments made by credit/debit card are also subject to our credit/debit card terms; and the terms and conditions of the credit/debit card provider.
Subscription Fee Changes
We reserve the right to alter our Subscription fees at any time to reflect factors that influence the cost of the Subscription. These factors include production and distribution costs, the cost of support and ancillary services, costs of sales, the cost of third-party fees associated with provision of the service, administrative and other overhead costs, and government-imposed fees, taxes and contributions. We will post details of any changes to our Subscription fees on the relevant Jagex Product website(s) at least 30 days prior to those changes taking effect, and we will notify you of any changes to the current Subscription fees in advance of any Subscription renewal (including automatic renewals) by e-mail or other durable medium ("Renewal Fee"). Price changes do not apply to existing Subscription periods, but take effect upon renewal (including automatic renewal).
For example, if you purchased a 12-month Subscription which starts and renews on 1 January each year and we update the Subscription fees in July, your Subscription will not be affected until your renewal in January, at which point it will be charged at the Renewal Fee. If you do not agree to the Renewal Fee, you may cancel your Subscription(see "Cancellations" below).
Cancellations
Subscriptions can be cancelled at any time. If you cancel your Subscription, you'll keep your Subscription benefits until the expiry date of the current Subscription term. If you cancel your Subscription less than 3 days before expiry, you may still be charged and you may need to contact us for a refund.
Once your Subscription has expired, if no payment has been made to extend this, your Account will revert to a free-to-play account & you will lose your Subscription benefits.
Right of Withdrawal
You can request a refund within 14 days of purchase. Please be aware that we won't be able to offer a refund if you've logged in following purchase of the Subscription.
Trial Period Cancellations
You will not be charged any Subscription fees if you cancel your Subscription at any time during a free trial period.
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